Complaints
Customer Complaints Summary
- 86 total complaints in the last 3 years.
- 65 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In march I placed an order through this company for team spirit wear (Hillsdale ***********). After about 6 weeks with no confirmation and no shipping info we reached out. They said there was a delay. Since that point, now 5 months later, more of the same. Product delay, we'll refund you, shipping soon, money back. But nothing. No money, no product, just more delays. I've been in contact with them bi-weekly for a month and half and still haven't made headway. We are not the only person, in fact dozens of families have not received their products totaling thousands of dollars. Something must be done.
Business Response
Date: 08/13/2025
Please accept our sincerest apologies for the delay - it looks like a refunded was issued earlier this morning for this order.
Thank you very much.
Initial Complaint
Date:08/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order in April and my items were just received. We were promised they would arrive before our dance teams nationals in July however that did not happen. 4 months later my items are received and I did not even receive the correct items. Nobody from the company reached out to let me know they were unable to fulfill one of the items so took it upon themselves to send a duplicate of another item rather than offering a refund or a different item in place. I asked on two different occasions for a refund of my entire order before they shipped it as the wait was extremely unacceptable and they denied me a refund. I will never place another order with this company. Completely unprofessional & unreliable after spending hundreds of dollars on items.Business Response
Date: 08/13/2025
Apologies for the delay! However it looks like most of this order was actually delivered: **** tracking: ****************************** - we also went ahead and refunded you for the remaining backordered item. Hope that helps a bit and sorry again for the headache with this.Initial Complaint
Date:08/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a product as part of our dance business in April 2025 and have contacted the company multiple times for status on the order. They failed to respond or acknowledge the order delay and I tried to cancel. Today, I received a note that the order has shipped after 4 months of contacting the company and failing to receive a response. This company fails to acknowledge that they cannot fill orders and doesn't cancel or let anyone know. It's a terrible business practice.Business Response
Date: 08/13/2025
Hi ******, apologies for this taking so long to complete - however it actually looks like this order was shipped last week and is now out for delivery. We still went ahead and issued a 20% refund back to make up for the delay. Hope that helps. Thank you very much.Initial Complaint
Date:08/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team placed an apparel order in early March. Since April, I have repeatedly been assured that the orders would be delivered soon, but it is now six months later and no one on our team has received their items. We were also told that each customer would receive a partial refund, but those refunds have not been processed. Additionally, I was informed several times that the CEO, would contact me directly; however, I have yet to receive a call or any response to my email.Business Response
Date: 08/20/2025
It looks like this order was delivered already. Apologies for how long it look to receive.Customer Answer
Date: 08/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, although it took 6 months for Blatant to fulfill the orders. Their response was very insincere.
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 2/22/2025 for a total of $298.16. I first emailed the company on 4/7/2025 asking for an update. Received a reply stating they were getting caught up after a delay from Christmas and that my order was on the production sheet for the next week. I emailed again on 4/25 and 5/2, receiving the same response. On 5/8 I requested a rush shipping on the order and half of the amount to be refunded. I immediately received notification that $149.08 was refunded. I emailed for an update again on 6/24, company responded on 7/1 that the order was due to ship that week or early next week. On 7/16 I requested the order to be cancelled and a refund of the remaining $149.08. On 7/18 I received a response stating the refund will be processed and they will see if the order can still be shipped. On August 1, ********************************************** any product.Business Response
Date: 08/04/2025
Greetings - the remaining balance has been refunded. Thank you and apologies for the headache with this.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order a product on Feb 22, 2025 and have contacted the company multiple times, who stated the order will ship. Today received that said they were sorry, but no further action after we have contacted them multiple times. This references four items. My wife also had an order, called multiple times, after 9 months finally received products.Business Response
Date: 08/04/2025
Good morning and apologies for the delay in getting this resolved - refund has been issued. Thank you very much.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
Initial Complaint
Date:07/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 4 items in March and have been charged but have not received the items. I have emailed several times with no response.Business Response
Date: 07/29/2025
Received and apologies for the delay in getting this rectified. We will follow up soon with an update.Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team ordered from the Blatant Team store for the season in early April. My orders were April 9. We have not received any merchandise when they said 2-3 weeks. I have emailed but no return email at this time. Our season is basically over and no one got their apparel.Business Response
Date: 07/28/2025
Our team will remain in touch with the customer until a resolution is reached. Thank you.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 9th, I placed an order for a Blatant National Lacrosse Cascade XRS Pro helmet for $399.99. Including shipping and taxes, the total came to $433.00. The purchase was made in anticipation of my sons upcoming tournament during Memorial Day Weekend (***** May) with the Blatant National Lacrosse Team in *******, ***Prior to the event, we were informed that the helmets would not be ready in time but were assured they would be shipped shortly afterward. Since early June, *** made multiple attempts to obtain a status update on the order, but Ive yet to receive any information regarding a projected shipping date. Most recently, Ive placed several calls on June 24th and 25th, but unfortunately, I have not been able to reach anyone.With another tournament scheduled in July and a Lacrosse ID camp in August, I would greatly appreciate any update on the status of this order so we can ensure my son has his helmet for these lacrosse events.Business Response
Date: 07/28/2025
Our team will remain in touch with the customer until a resolution is reached. Thank you.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Unfortunately, my issue with Blatant (Reference ID #********) remains unresolved. Despite multiple attempts to obtain an update regarding the shipment of my lacrosse helmet order, I have not received a clear response from Blatant. Several weeks ago, I was informed that the helmet would ship mid-week, but no shipment was made, and limited communication has followed.
I’ve reached out repeatedly to both the Blatant Store and the organization’s Chief Executive Officer, but I have yet to receive any information regarding the expected ship date. While I appreciate the gesture of receiving a short- and long-sleeve t-shirt from the company, it has now been nearly five months since the original order was placed, and the lack of transparency regarding status of the order and follow-through is concerning.
If you’re able to update my complaint or escalate the matter further, I would be sincerely grateful.
Thank you for your time and assistance.
Best regards,
******* ****
Business Response
Date: 08/15/2025
We are still waiting for the helmet to arrive from the manufacturer. As soon as there is a tracking update we will be sure to send it over. Thank you sincerely for your patience.Customer Answer
Date: 08/18/2025
Better Business Bureau:
I have reviewed the business’s response regarding complaint ID ******** and consider the resolution satisfactory. The matter is now resolved. Thank you for providing additional clarification about the delay caused by a third party. My son and I also appreciate the long-sleeve and short-sleeve T-shirts that were offered as a gesture of goodwill.
Sincerely,
******* ****
Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team trusted this store to handle the merchandise for our season which we ordered on March 5th. Since that day no one on the team has received anything they ordered, we were told they were backed up from Christmas in March but it is now June and we have not heard or seen anything from Blatent. I consider myself patient but 5 months is ridiculous for sending out an order especially for the price they charge. I personally thought that the up charge for shirts or anything else would ensure a fast and reliable service but I was wrong. I wish I could speak on the quality or anything else about their product but unfortunately it seems as if receiving the product is a fleeting thing.Business Response
Date: 07/10/2025
Hello ******* and please accept our sincerest apology for the delay - our Production team is still awaiting a backordered item, but we will still go ahead and issue a refund as well as completing the order as soon as possible. Please stay in contact with ************************************** to see this through to completion.Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I ordered though Blatent back in February and have been in contact with them since because the product I ordered is still not delivered. I have made it abundantly clear that I want the product and not a refund but they have sent the items to other members of my team and refunded them but I have got nothing. They have also stopped responding to emails which have been kindly worded and few in number. It is quite upsetting and all I want is the stuff I ordered. Finish the Job
******* ******
Business Response
Date: 10/07/2025
Order was fully refunded before his review. We are shipping his order for free right now.
******** *******
********** ******* * ******* *********
**********************************************
** ***********************************************************************************
** ************ ** **** ***** ************Customer Answer
Date: 10/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
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