Complaints
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed 2/22/2025 for a total of $298.16. I first emailed the company on 4/7/2025 asking for an update. Received a reply stating they were getting caught up after a delay from Christmas and that my order was on the production sheet for the next week. I emailed again on 4/25 and 5/2, receiving the same response. On 5/8 I requested a rush shipping on the order and half of the amount to be refunded. I immediately received notification that $149.08 was refunded. I emailed for an update again on 6/24, company responded on 7/1 that the order was due to ship that week or early next week. On 7/16 I requested the order to be cancelled and a refund of the remaining $149.08. On 7/18 I received a response stating the refund will be processed and they will see if the order can still be shipped. On August 1, ********************************************** any product.
Business Response
Date: 08/04/2025
Greetings - the remaining balance has been refunded. Thank you and apologies for the headache with this.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** *******
Initial Complaint
Date:08/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order a product on Feb 22, 2025 and have contacted the company multiple times, who stated the order will ship. Today received that said they were sorry, but no further action after we have contacted them multiple times. This references four items. My wife also had an order, called multiple times, after 9 months finally received products.Business Response
Date: 08/04/2025
Good morning and apologies for the delay in getting this resolved - refund has been issued. Thank you very much.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team ordered from the Blatant Team store for the season in early April. My orders were April 9. We have not received any merchandise when they said 2-3 weeks. I have emailed but no return email at this time. Our season is basically over and no one got their apparel.Business Response
Date: 07/28/2025
Our team will remain in touch with the customer until a resolution is reached. Thank you.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My team trusted this store to handle the merchandise for our season which we ordered on March 5th. Since that day no one on the team has received anything they ordered, we were told they were backed up from Christmas in March but it is now June and we have not heard or seen anything from Blatent. I consider myself patient but 5 months is ridiculous for sending out an order especially for the price they charge. I personally thought that the up charge for shirts or anything else would ensure a fast and reliable service but I was wrong. I wish I could speak on the quality or anything else about their product but unfortunately it seems as if receiving the product is a fleeting thing.Business Response
Date: 07/10/2025
Hello ******* and please accept our sincerest apology for the delay - our Production team is still awaiting a backordered item, but we will still go ahead and issue a refund as well as completing the order as soon as possible. Please stay in contact with ************************************** to see this through to completion.Initial Complaint
Date:06/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered from a team store set up by blatant on march 5, with an estimated delivery time of 5-6 weeks. It is not June 17th with no word of how long it is going to take. Every time we reach out, they blame the supplier and say they dont even have the blanks yet. We have tried to cancel the order, yet the refuse to do this for us. It is getting to the point where many team members are moving soon, and their shipping addresses will be different by the time the order arrives. Very disappointed with blatant, avoid this company at all costsBusiness Response
Date: 06/18/2025
Hi *****, very sorry that this order is taking so long to complete. We went ahead and issued the refund as requested. Thank you very much, and all the best.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The issue has been resolved.
***** ********
Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order on April 12, and it said please allow a couple of weeks for orders which I did it wasnt as crazy as other peoples orders it was only around 75 dollars but I cant reach them regarding my order I would like a refund its been like 10 weeks you call the number nobody picks up and they dont answer emails either very unprofessionalBusiness Response
Date: 06/11/2025
Good morning, we sincerely apologize for this order not being completed in time. Requested chargeback and refund approved.
Thank you very much.
Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I made a complaint yesterday about blatant team store they did contact me and we did resolve issue and they issued me a refund we can move forward with closing out complaint the issue was resolved and can be removed or thrown out thank you
****** ***********
Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and order on March 24th, 2025. The business advertises that within ***** days the order will ship. Today it is June 4th and still order has not shipped. I have been communicating with the business through email and they have stated they would ship as soon as possible but nothing. Today I got an email stating Thank you so much for your ************** Truly sorry about our delay. We are in an unfortunate goods delay as we need these boxes of goods to produce your order.Thank you for your patience!I asked for a refund and they refuse to send one.Business Response
Date: 06/05/2025
Apologies for this taking so **** ****** - the refund has been issued via ********
Thank you very much.
Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
****** *******
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order was placed on March 1st. As of today June 3 still no shipment. They have refused to give me a refund on 3 separate occasions stating that my order would be shipped within the week of each refund request. This company is a total sham. Stay away unless you like being given the runaround and never receiving your items.Business Response
Date: 06/04/2025
Hello and sorry we could not complete this order faster for you. The issue was indeed issued, see attached.
Thank you, and all the best.
Initial Complaint
Date:06/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 24 ordered 24 pieces of custom athletic apparel and was told 3 to 4 weeks for arrival.I have attempted to resolve non-delivery via numerous emails and phone calls with only one reply from my Blatant Lacrosse representative. He was to resolve and return my call the next day. Since, there has not been an email or call returned.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** *****
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my daughter a lacrosse team jacket on April 11th 2025. Today is June 1st and we still have not received the jacket. I have emailed as well as called this company and have been given several excuses. On 4/28, the production manager ******** provided the following response: Your order is in the production sheet that we are working on next week. We had a slight delay and we are working around the clock to catch up to the ***** production window again.On 5/9, the production manager, ******** provided the following response: We had a delay and we are working around the clock to catch up to get your order out the door. The plan is to have it out this upcoming week.On 5/23 I asked to speak to someone above ******** and this was the response from her: I am the production ************ are having an unfortunate goods delay :(.There is still no jacket received and I have spent $100. Im sure there has to be someone above ******** but that information wont be provided to me. This is a company that many schools use for their team gear, however, *** never experienced such poor customer service and want to get my item for my daughter. The season is now over and she doesnt have her jacket. I want other families to be aware of how this company operates. I wasnt even offered compensation for my item being delayed and still not received.Business Response
Date: 06/02/2025
Please accept our sincerest apologies for this delay - refund has been issued. Thank you very much.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I was given an invoice from the merchant for a refund, however, my bank has not received the funds from the merchant. It could be an issue with the bank.
***** *****
Business Response
Date: 06/04/2025
Hi ***** * that is normal * it can take several days after to hit your bank feed. Please let us know if it does not.
Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.