Business ProfileforPine Plains Veterinary Associates, PC

It is the worst ********* isn't the same clinic as when ***********, *****************, and *************** were there. This morning our 11 year old female yellow lab was having trouble breathing. I called Pine Plains Veterinary for an emergency appointment. They said they didn't have the space for emergencies. *******, a professional receptionist, hung up on me when I called to say how disappointed I was in their emergency patient care. I also spoke to *****, a professional receptionist, first thing this morning and she was going to call me back after speaking with the veterinarian. She never did. We then called Rhinebeck Veterinary and they saw our dog immediately. We have never even been there before. They cared about her well being. She has pneumonia. She is critical. Her blood pressure was low, her oxygen level was low, her gums were pale, she was dehydrated and she was dying. She is on oxygen and IV treatment. They are giving her nebulizer treatments hoping to help her breathing. She will be hospitalized for a few days with a 30% chance of pulling through. She has a tough road ahead. Meanwhile, the owner veterinarian of Pine Plains Veterinary left a voicemail stating they can not care for our pets because I was unprofessional to their staff. Is this vet for real! I would never use Pine Plains Veterinary again. A perfect example of a terrible veterinarian. I begged and pleaded for them to see our dog, twice. They just didn't care if she was dying ... fact. I would not recommend this place, ever!* In addition, I called Friday, 2/10/23, to make a well care visit for our 7 mos old miniature Sheepadoodle. This "professional" receptionist was going to call me back that day with an appointment. She never called back.... Our week with Pine Plains Veterinary.