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Find a Location

PetSafe LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PetSafe LLC

      622 Pelhamdale Road Pelham Manor, NY 10803

    • PetSafe LLC

      P.O. Box 548 Pelham, NY 10803

    Business ProfileforPetSafe LLC

    Pet Transport
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    PetSafe LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PetSafe LLC

        622 Pelhamdale Road Pelham Manor, NY 10803

      • PetSafe LLC

        P.O. Box 548 Pelham, NY 10803

      Location of This Business
      622 Pelhamdale Road, Pelham Manor, NY 10803
      BBB File Opened:
      8/1/2001

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased the PetSafe 1-Piece Sliding Glass Pet Door for ************* Adjustable Height 91 7/16" to 96" - Medium, White from Amazon on December 28th for my new home. It was purchased December 28th and delivered January 2nd. I got my door from Pet Safe and finally installed it. That part was easy and it's well made. During install the guide talks about the weather stripping that comes with the product. I didn't get that in my box. I decided to reach out to PetSafe and was told that they quit including that in the box and to visit my local hardware store. I know I can order it on Amazon, still that is a deceitful practice of saying you will get something and then not including. **************** was nice but basically said too bad, it's not included. If an item states it is included in the materials it should be included - I shouldn't be out of pocket for something the company said I would get in the box only then to have it not included. There was no offer to send the weather stripping or make up for the money I would need to spend.
      Read More

      Customer Reviews

      3 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Breanna S

      1 star

      03/04/2024

      I have the petsafe wireless fence containment system. I did the proper training with my dog. It has been the worst investment. after purchasing Ive learned everything interferes with it. Vehicles, dishwasher, fridge, BBQ, stove, microwave, metal pipes, your internet, metal roof, has to be on ground level, etc. Anything that has metal with interfere with it. My dog has gotten lose three times now. Almost got him by a car twice and all the company did was send a new uint and said they cant give me a refund. New unit doesn't work either. Petsafe advertised this system as portable and thats not true at all since so many things interfere with it. They were in a lawsuit in 2022 over false advertisement. Stay away from this company if you truly care about your pet safety. I put my trust into this system and shouldve never done that. I almost lost my dog because I trusted this company. This is a horrible company that doesnt care about pets safety only making money. Ive called customer service over **************************************************************** that since i have a ONE neighbour(over an acre away) that is the reason its not working. If you live in the middle of nowhere and have no metal or into the system might work, but its the 20th century who doesnt have internet? This company should be ashamed of how they advertise this system.Also the safety feature does not work at all. You dog will get shocked like crazy trying to come back home. I spent $524 dollars on a system that has almost taken my dogs life twice and has made him scared of any beeping noises since he got shocked trying to come home.

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