Complaints
This profile includes complaints for Vector Marketing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Within the last 7 days, I have received at least 2 pieces of mail addressed to my daughter from Vector Marketing. My daughter is 17 years old. I am asking that any mailing stop immediately and that my daughter's name and contact information be removed from your system
I am listing the information below in order to facilitate a prompt resolution and am requesting that the BBB not publish this online
******* ***** **** ******** ** *** * ********** ** *****
Business Response
Date: 07/18/2025
Dear ******** *******
I apologize for the delay in responding to you. Unfortunately, the email was not directed to me properly.
We have removed your daughter's name and address from our mailing list. The sole reason for these mailings is to recruit individuals to sell Cutco products. We do not share contact information with anyone else.
I am including the name and address of a company where you can request for you or your daughter's names can be removed from all direct mailing lists:
Mail Preference Service
****** ********* ***********
**** ****** ** *** ********
*** ***** ** **********We do apologize for any inconvenience this may have caused you. We assure you that your contact information has been removed from our mailing list. Please feel free to contact me with questions.Sincerely
Sandy S******
Customer Service Manager
Cutco/Vector Marketing
322 Houghton Ave
Olean NY 14760
P – ###-###-#### Ext ****Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started working for Cutco as a rep in August and it is now end of September I have not received any payment for my demos whatsoever. I should have received my payment for the two demos of the qualifying buyers and have nit received any of it. I know my account has been verified and is set up for direct deposit because Cutco/Vector has sent me the 1 cent verification. I should’ve received my $60.00 for my demos and my cutting board still has yet to be delivered as I should’ve gotten it a month ago. I am very disappointed in your company as a representative and will take legal action if this is not to be resolved. This is not a case of not getting money but treating your reps with respect and not offering illegal work promising $30.00 for each qualifying demos and not pay.Business Response
Date: 10/10/2024
We have been in contact with Ms. ****** regarding this issue. In order to receive the base pay she is referencing, she was required to submit a base pay form for the appointments, which we had not yet been received. Ms. ****** has since submitted the appropriate form and has been paid her $60. This amount was credited to her account on 10/10. Regarding the cutting board, we had shipped the cutting board on 9/26. It was delivered but evidently another member of the household had it unbeknownst to Ms. ******. She now has the cutting board in her possession. This issue is now resolved.
Please contact me at ###-###-#### or email **************** with any questions. Thank you.
Jeffrey T. H****
Director, Service and Admin
Vector Marketing Corporation
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had bought a set of Homemaker set +8 from Cutco, which I expected it to be a set of black knifes. As per their catalog, it describes the knifes as being a classic black. After opening the box, I noticed that the knife were a dark brown with dark orange/reddish streaks and the block that came with the set was smaller than in the catalog. I contacted my representative on 7/4/2024 by text to resolve the issue. He mentioned that the person above him will contact me that day, but I never heard anything until the next day after contacting my representative again to follow up. He mentioned that he would take care of it. I waited again for the call but never received one. Again, I had to contact the person by text and said he was going to take care off the issue on 7/21/2024 to get the issue resolved. Yesterday, he came over to let me know that the dark brown knifes are actually their classic black. This company is falsely advertising their brown knifes as black. When I called the companies customer service representative, they stated that I would have to pay for the return label myself since the dark brown knifes are actually their classic black, that is not black at all. I want them to update their catalogs to specify that their Classic black knifes are indeed dark brown and to pay me back for the return shipping.Business Response
Date: 07/31/2024
We have spoken with Ms. ******** regarding this complaint. In reviewing the issue, we did determine that the claim of our handles being black was mistakenly communicated by our sales representative. We have confirmed that we do not make that claim in any of our catalogs or on our website.
We apologized for this miscommunication. We will be reimbursing Ms. ******** for the shipping expense she paid to return the knives. A full refund of the product will be processed once the product is received. Please feel free to contact me with questions at ###-###-#### or email [email protected]. Thank you.
Jeffrey T. H****
Director, Service and Admin
Vector Marketing Corporation
Initial Complaint
Date:03/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back story:
I worked for Larry W****** with Cutco for a short few weeks. Training was 3 days long (I had to drive 40 minutes there and spend about 4 hours there) without ANY pay what so ever. Nothing. They say you will get paid 25 dollars an hour and make your own schedule. They really get you hooked in all of this by saying what you want to hear. They continue showing you all kinds of trips to crazy places, free dinners at fancy restaurants, sooo many items and vacations you can win if you make a certain amount within the first 10 days of working for them. You have to sit there and make cold calls and you aren’t allowed to break the script. (Keep in mind this is without any kind of pay and no clue of what you’ll actually be doing). You have to give them your personal contacts for them to text and harass and pull in the same as they did you. (This causes soooo many people to think poorly of you because most people know the stories about Cutco already). They proceed to not let you leave until you have an insane ammount of “appointments”. Booked for every hour of every day. They advertise “make your own schedule” but then Larry would call me at 11 o’clock at night, 6 am, 2pm, 9:30 at night just blowing my phone up continuously bugging me until I talked to him. I told him all of my family is 2 hours away from me and that’s where most of my contacts were. But I still was just told to make it work. Larry started to become extremelyyy creepy from this point on. And if someone didn’t buy the biggest set then he would tell me It was because I’m not reading the script word for word and I need soooo much work. Even when I told him their answer was “we love it and you’re a wonderful sales person but we just don’t even have money for food at the moment.” There is a lot more but the main thing I want to focus on is the fact that Larry W****** scammed me 4-5 months ago on ***** and has drug it out this far to now only pay 20 dollars a week. I need my money back.He owes me $250Business Response
Date: 04/10/2024
We have been in contact with both Larry and Katie for more detail regarding this complaint. After numerous back and forth conversations, this issue is now resolved. There seems to have been some confusion with some of the communication that occurred between Katie and Larry, and we do apologize that this happened. We are happy that we were able to get this resolved.
Please contact me with questions at ###-###-#### or email **************. Thank you.
Jeffrey T. H****
Director, Service and Admin
Initial Complaint
Date:02/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently started to work at this company, and with doing that I had to download an app that has all my contact information. When I left the job they decided to get all my contact info and start recommending people to their company, but I never gave them consent to do that. I want Vector to remove all information in their system they have regarding me including email, phone number, name, address and any other information they might haveBusiness Response
Date: 02/13/2024
The following email was sent to **** ***** on 2./13/24:
Dear ****,
I’m responding to the recent
complaint filed with the Better Business Bureau regarding Vector
Marketing. I do apologize for the misunderstanding regarding the download
of your contact information. It should have been made clear to you that
we could potentially reach out to them to gauge their interest in pursuing the
Vector opportunity. All contacts and your personal information have
been removed from our system.
Please feel free to contact
me with any questions at ###-###-#### or email ****************. Thank you.
Jeff H****
Director,
Service and Admin
Vector
Marketing Corp/Cutco
322 Houghton
Ave Olean, NY 14760
###-###-####
Ext. ****Customer Answer
Date: 02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:01/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They can’t supply me information pertaining to an inquiry, after they had my email and phone number they wouldn’t give me any info. Just pressed for interview. I kept asking for info: but when I told them I was reporting it to the better business, they all the sudden provided a phone number. I do not give this company my personal information for sale or use. I’d like to verify my information will not be marketed or used.Business Response
Date: 02/09/2024
The following email was sent to Ms. ***** on 2/9/24:
Dear Ms. *****,
I am responding to the recent
complaint filed with the Better Business Bureau regarding contact by Vector
Marketing. Once you applied for the position through **** * ***, your
information was directed to our scheduling center. Based on your zip
code, the Vector office you would have been interviewing with is in Ballwin,
MO. This was listed on the **** * *** page, as well as more detailed
information regarding the position. I do apologize that this information
did not satisfy your needs. That is the reason the scheduling service
advised that the Vector office manager would be happy to answer any and all
questions during the interview process.
We have removed your personal
information from our system. Your personal information was not shared
with anyone. You will not be contacted in the future. Feel
free to contact me with questions at ###-###-#### or email ****************. Thank you.
Jeff H****
Director,
Service and Admin
Vector
Marketing Corp/Cutco
322 Houghton
Ave Olean, NY 14760
###-###-####
Ext. 5107Customer Answer
Date: 02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At 3:45 PM CT on 1/9, I received a text from ****** ******* asking if I was looking for part-time work and an employee of his, ****** *****, had given him my personal phone number to see if I was interested. My twin sister, ******** *******, received the exact same message from ****** and we were both quite uncomfortable that our personal information was being shared by ****** ***** without our consent, especially since we have not had contact with her since middle school (at least 9 years ago). ******** texted ****** to stop giving out her personal phone number and ****** explained that she did not share ********'s information, her company has her contacts and that is how they were able to get in touch with us. This is an extreme data privacy violation and my twin and I are uncomfortable that this company has obtained our personal information without our consent and proceeded to contact us, again without our consent.Business Response
Date: 01/23/2024
The following email was sent to ****** ******* on 1/23/24:Dear ****** *******,I am responding to the recent
complaint filed with the Better Business Bureau regarding the contact from
Vector Marketing. ****** ***** has contracted with Vector Marketing to be
a sales representative to sell Cutco knives. All our sales reps are asked
if they feel anyone they know would be interested in the “Vector
Opportunity”. Some sales reps do share all their phone contacts with the
local Vector manager, who does reach out to gauge interest level. This is
what happened in this case. I do apologize. We have
removed you and your sister’s contact information from our system. We do
not share contact information with anyone so you will not be contacted from us
or anyone else. Please feel free to contact
me with questions. Thank you.Jeff H****Director,
Service and AdminVector
Marketing Corp/Cutco322 Houghton
Ave Olean, NY 14760###-###-####
Ext. ****Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my utter frustration and anger regarding the incessant mail I continue to receive from the scam business known as Vector. It is deeply disturbing that a business of such dubious nature is allowed to operate, let alone harass unsuspecting individuals like myself. I demand that you take immediate action to put an end to this ongoing violation of my privacy and protect others from falling victim to this despicable scam.
The relentless barrage of physical mail from Vector has turned my mailbox into a landfill of deceit, false promises, and unwanted solicitation. Each time I receive their fraudulent materials, it serves as a reminder of their unscrupulous tactics and their complete disregard for ethical business practices. It is abundantly clear that they have no respect for the principles of honesty, transparency, and consumer protection.Business Response
Date: 07/03/2023
We have removed ******* from the mailing list. Vector Marketing does use a third party company to send out direct mail pieces each year. The mailing lists are supplied from a company call American Student List. The sole reason for these mailings is to recruit individuals to sell Cutco products. We do not share contact information with anyone else. She should no longer be contacted.
We apologize for any inconvenience this has caused. Please contact me with questions at ###-###-#### or email [email protected]. Thank you.
Jeffrey T. H****
Director, Admin and Service
Vector Marketing Corporation
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started working for Vector Marketing on June 19th, 2023. They told me that I was a contractor rather than an employee and made me participate in 3 days of unpaid training so that I could do the job. I do not believe that I fit the bill of a contractor because I had never been employed as a sales position before so it is obviously not my contracted profession. Since I started work, they may have also sold the data of myself and my friends against my knowledge and consent. They misled me by telling me that the contact information that I shared would be only accessible to me. I would like Vector Marketing to delete my personal information as well as all the information of my friends and family that I have shared. I would also like Vector Marketing (and any other organizations they may have sold this information to) to cease and desist contact with any of these people for any and all purposes in the future. Additionally, I would like documentation detailing how my, and my friends' data has been used by Vector Marketing or any other organizations they may have sold it to.Business Response
Date: 07/07/2023
The following email was sent to Mr. ****** on Friday, 7/7: Dear Mr. ******, I’m responding to the recent
issue that was filed with the Better Business Bureau regarding Vector
Marketing. We have made the necessary updates to our system that you had
requested. All the personal recruit contacts you provided have been
removed. There will be no further contact from Vector Marketing to you or
any of the contacts you provided. These contacts would only have been
contacted by us to ask if there was interest in the Vector opportunity.
Also, the contact information you provided is not shared or sold with anyone. Regarding the training
program, we make every attempt to communicate to our potential sales
representatives exactly what the position entails. This includes their
status as independent contractors. We advise that there is no charge for
the training and that the value of the material will far outweigh the time and
energy invested. This information is communicated both in the interview
for the position, and when the candidate is accepted into the program. We realize the Vector
opportunity is not for everyone and understand your decision. Please feel
free to contact me with questions at ************** or email ***************** Thank you. Jeff H**** Director,
Service and Admin Vector
Marketing Corp/Cutco *** ******** *** ****** ** *****
************ **** ****Initial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vector Marketing has been sending employment recruiting letters to my minor child for the past several months. I don’t know how they got her name and our address. She is not even old enough to have a job. When she does, it will absolutely not be with Vector Marketing.
The letters need to stop immediately. Someone from VM can call me and I will give you the address.Business Response
Date: 06/14/2023
I sent the following email to Ms. ****** on 6/2 and have yet to get a response. We will immediately remove her daughter from the mailing list once we have her complete name and address. Thank you. Dear Ms. ******, I’m responding to a recent
complaint filed with the Better Business Bureau. Vector Marketing uses a
third party company to send out direct mail pieces each year. The mailing lists
are supplied from a company called American Student List. The sole reason
for these mailings is to recruit students to sell Cutco products. We do
not share contact information with anyone else. Any potential recruit must be
at least 17 years of age and a high school graduate. Obviously, this is
not the case for your daughter. We apologize that she somehow was
included on this mailing list. We will remove your daughter
from the mailing list. If you can provide me her name and complete
address, I would be happy to do this immediately. I am also including the
name and address of a company where you can request her to be removed from all
direct mailing lists: Mail Preference Service Direct Marketing Association **** ****** of the Americas New York, NY 10036-6700 We apologize for any
inconvenience this has may have caused you. Please feel free to contact
me with questions. Thank you. Jeff H**** Director,
Service and Admin Vector
Marketing Corp/Cutco *** ******** Ave Olean, NY 14760716-***-**** Ext. ****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.