Business ProfileforMason Grace Enterprises

In early June 2014, consumers began complaining to Metro NY BBB about mailed solicitations they received from Mason Grace Enterprises (Mason Grace) offering work-at-home opportunities. Mason Grace mails solicitations to individuals with attractive income opportunities.  The application form invites consumers to order the Mason Grace envelope-stuffing materials in various amounts, with labels such as “Income Group #1 (Earn $490).” The highest income group offer lures people with “Earn $5,000.” Although the claims in the mailer sound as though the consumer will get paid for stuffing envelopes, in fact, the consumer only gets paid for the letters mailed back to Mason Grace in response to the letters the consumer sends out. In addition, consumers are not reimbursed for the materials or postage unless Mason Grace receives response letters back.

Metro NY BBB believes much of the Mason Grace mailer is deceptive or misleading:
• The mailer says consumers “have nothing to lose” and that there is “FREE POSTAGE.” This could mislead consumers because they must stay with the program and be successful enough to receive nine (9) paychecks to be eligible for reimbursement of the money they laid out for the materials and postage. 
• It also says, “All you have to do is stuff the envelopes that we send you with the letters that we send you, and then mail them out so that you can receive your pay check.” It does not mention that the consumer must pay for postage out-of-pocket or that the mailed letters must be returned to Mason Grace in order to receive compensation or reimbursement for expenses.
• The mailer states there is a “Money Back Guarantee,” but this is no guarantee, because although it says that the initial fee will be refunded and expenses reimbursed with “every 9th paycheck,” the paycheck only comes if response letters are returned to Mason Grace. 

In several of its responses to complaints filed with BBB from consumers seeking refunds, Mason Grace cites the terms and conditions on its website at (http://www.masongraceenterprises.com/) as the reason for the refusal to refund consumers. These terms are complicated, convoluted, and appear to make it unlikely that a consumer will be able to obtain a refund. In addition, the terms and conditions for terminations and refunds published on the website are contained in a section titled “Business Opportunity Rule” and located in the middle of a 6,000-word document. In the same section is Mason Grace’s statement that results are not guaranteed, and that “it is possible to achieve no results even if method is implemented correctly.”