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Business Profile

Windshield Replacements

WindshieldHUB

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2022 ****** Rav4 car windshield was broken. I reached out to WindshieldHub and explained that my car had rain sensors and was concerned that if they replaced the windshield, the sensor wouldn't work. They reassured me via text, phone and email that it wouldn't be an issue.When I finally had my windshield replaced by them (06/08/2022 - $718.71) the worker doing the job again reassured me that the rain sensor wouldn't be an issue.I didn't drive my car for a long period of time after and even then, didn't note that the sensor wasn't working because I wasn't driving in rain. I then noticed that I was missing a piece of the windshield frame (whether it was put back incorrectly, or not at all - that piece has cost me $32.13 to replace). I waited until I went to my ****** Dealer to have them check the windshield and they notified me that the windshield replacement process required a sticker which wasn't placed on the windshield, thus making the rain sensor unusable. They also informed me that there is no way that piece missing from the frame would've just fallen out unless it wasn't installed properly.I've attempted to contact ************************ repeatedly by email and online and there has been no response. I feel like they are misleading their customers by reassuring them that their replacements will work, when clearly they don't.I'm requesting a refund from WindshieldHub, along with the cost of the replacement part. I believe they are probably not even licensed to do work in the city and I'm annoyed that I got swindled by this company and even tipped their worker $100. Please look into this company and their business practices. And please also advise me if they are licensed, and of any other agencies or organizations that I can contact to warn people of their misleading business practices.Windshield: $718.71 Replacement Part: $32.13 Total: $745.84 Thank you in advance for your assistance,************************

    Customer Answer

    Date: 02/25/2023

    Better Business Bureau:

    At this time, I have not been contacted by WindshieldHUB regarding complaint ID ********.

    Sincerely,

    ************************

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ sent a tech to put in my windshield. The tech tried to upsale me on a special package that I would need to pay him personally with cash.I declined and told him I just want the service I paid for thank you. His response: next time you pay me. Then proceeded to put my car back together neglecting to hook up my windshield washer hoses. 2 months later and numerous calls/ texts from me to ************** and Ive yet to have this issue corrected. I would like a full refund as the service was incorrectly performed and so I may pay someone locally to complete the job correctly. My car worked before this service now in the event of bad weather I cant clean my windshield. I have attached my receipt and this matter is still unresolved. I would prefer to seek repair elsewhere of my choosing as their tech are already shown dishonestly.

WindshieldHUB is NOT a BBB Accredited Business.

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