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            Business ProfileSam Edelman

            Wholesale Shoes

            Contact Information

            130 West 57th Street

            New York, NY 10019

            Visit Website
            (212) 245-7993

            Customer Reviews

            1/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            130 West 57th Street, New York, NY 10019
            BBB File Opened:
            11/30/2009
            Read More Business Details and See Alerts

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought a pair of Sam Edelman Women's ******* Slip On Loafer Flats from ************** for ***** US dollars and received the item on June 16th 2023. When the shoes arrived, I tried them on and they were alright, including the size. Then I left the country at the end of July, and one month later the shoes became really large and loose. Even shoes reducers cannot help them stay on my feet when I walk. So I haven't been wearing them for a long time. Since I was out of the US for half a year, I missed the return date of ************** and had to try to contact Sam Edelman to solve the problem. But they referred to my problem as simply a fitting problem. If there was any fitting problem in the first place, I would try to return or replace them. There is no way for my feet to shrink within three months. The only possibility is that the shoes have major quality issues that caused them to become really loose in a short time period with normal use. Since it's impossible for me to wear these shoes now, I would love a refund.
            Read More
            Read 20 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marie M

            11/02/2023

            Impossible to contact customer service. I've emailed about an issue and given a number to call. The phone number does not work (no answer, on hold forever, line hanging up because of "system issues"). I wrote back, called, emailed, even reached out on Instagram. Once in a while you might get an answer but they only tell you to call them. Not worth it.
            Read 10 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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