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          Find a Location

          Tourneau LLC has 26 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tourneau LLC

              663 5th Avenue, 7th Floor New York, NY 10022-5353

            • Tourneau LLC

              630 Old Country Rd Roosevelt Field Garden City, NY 11530-3467

            • Tourneau LLC

              125 Westchester Avenue The Westchester White Plains, NY 10601-4522

            • Tourneau LLC

              160 Walt Whitman Rd Walt Whitman Mall Huntington Station, NY 11746-4130

            • Tourneau LLC

              12 East 57th Street New York, NY 10022-2502

            Business ProfileTourneau LLC

            Watch Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            663 5th Avenue, 7th Floor

            New York, NY 10022-5353

            Visit Website
            (800) 348-3332

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 124

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Tourneau LLC has 26 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tourneau LLC

                663 5th Avenue, 7th Floor New York, NY 10022-5353

              • Tourneau LLC

                630 Old Country Rd Roosevelt Field Garden City, NY 11530-3467

              • Tourneau LLC

                125 Westchester Avenue The Westchester White Plains, NY 10601-4522

              • Tourneau LLC

                160 Walt Whitman Rd Walt Whitman Mall Huntington Station, NY 11746-4130

              • Tourneau LLC

                12 East 57th Street New York, NY 10022-2502

              Headquarters
              663 5th Avenue, 7th Floor, New York, NY 10022-5353
              BBB File Opened:
              9/1/1998
              Years in Business:
              124
              Business Started:
              1/1/1900
              Business Incorporated:
              3/6/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Tourneau TimeMachine
              • Tourneau Watch Gear
              Business Management
              • Mr. Ira Melnitsky, CEO
              Contact Information

              Principal

              • Mr. Ira Melnitsky, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/10/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I purchased a Cartier Roadster watch from Tourneau in ************ in November 2021 for over $6,000. It never worked properly, losing a minute every two days and stopping every few days despite winding it at night and having it stop before I woke in the morning. Tourneau sent it for repairs twice, over a month each time but the problem did not improve. I wanted to return the watch but ******, who worked at Tourneau and said that we was going to help me, has not returned my calls for weeks. I trusted that he would help but obviously I misjudged the situation. My wife and I have had numerous Cartier watches over the years but never this experience. I am 87 years old and the trips back and forth to Tourneau have become a challenge.************************ **
              Read More
              Read 10 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pat C.

              12/06/2022

              ****************** is a joke. Despite mentioning on day one that my Breitling watch had to be returned to Breitling HQ for requested service, it took three (3) separate requests to get Tourneau to finally send the watch to ***********. In the interim, I received three (3) repair estimates ranging from approx $600 to over $1,000. Each estimate appeared to indicate escalating damage. Communication from Tourneau during the whole process was abysmal. Three (3) months of traveling between ** and Europe and my watch was returned with zero services requested.

              Tourneau LLC Response

              01/05/2023

              We are very sorry to hear of your unsatisfactory service experience and we appreciate your taking the time to provide this important feedback. Your input aids us in determining the areas which need to be focused on to ensure a better service experience for our valued clients.Please accept our assurance that your comments will be carefully reviewed with our staff and any necessary follow-up training measures will be promptly taken.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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