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          Fancy Hands, Inc. has 1 locations, listed below.

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            Business ProfileforFancy Hands, Inc.

            Virtual Assistant Employment

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            7/29/2013

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            Fancy Hands is misleading and completely disregarding customer satisfaction when monthly membership is being canceled. I took proper steps to remove my membership because I wouldn't use the service again for a while. I was charged for the next month, and contacted their customer service. They told me my account will still be valid however my membership will be closed. I asked for a refund, they said they couldnt as the payment already went through. I expected to use my credits for the service then since I was billed for the month, however now they told me the credits are expired. This was highly inappropriate and essentially billed me without services being rendered, I need either the credits that I paid for using the service, or a refund of the money for services not being rendered.

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sarah G

            1 star

            11/17/2023

            I was charged by Fancy Hands for ALMOST 2 YEARS after requesting customer service to, Please cancel my account ASAP.This was my second request to cease service.Their reason: They tried to sell me one continuing ongoing subscription so I could still use credits. I had explicitly said at the time I did not use the service in years and did not respond.This is a clear case of what the ************************************ calls, negative option marketing, or interpreting a persons silence or failure to cancel an agreement as continued acceptance of the offer. But even worse, it provided a negative option after I said please cancel ASAP and interpreted my lack of response as an opt-in.Fancy Hands: NO MEANS NO. No does not mean maybe. And a plea to stop followed by ceasing communication means NO. It takes a twisted business practice to interpret that as consent to continue charging. Advice to prospective consumers: stay away!

            Local BBB

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