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Business Profile

Tutoring

Tutor.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

This profile includes complaints for Tutor.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tutor.com, Inc. has 54 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted The ********* ****** on 12/23/22 to enroll our twin children in their SAT preparation program.We then paid a deposit using our bank debit card of $1,720. However within an hour we were advised against using The ********* ****** and called the service back to state that we would like to cancel.The transaction was cancelled immediately as we never signed a contract and we told we would get our refund in 5-7 business days.We have called The ********* ****** countless times : first they said our bank refused the refund so I put them on the three way call with the bank and this was not true. Indeed a bank cannot refuse deposit of their customer's own money but ********************** ran with this deceptive narrative for weeks.Finally on 1/11/23 I was able to speak with someone who stated they were sending us an urgent check in the morning.As of today, we have not received our money back.

      Business Response

      Date: 01/22/2023

      The customer asked for a refund and when processing this back onto the original form of payment it was declined. This is unusual. We did join a call with the customer and a rep from their bank. The bank rep confirmed that they were not accepting the refund and this was with the customer on the same phone call. At the request of the customer we tried several more times to issue a refund and it failed. The next step was for The ********* ****** to issue a paper check which takes at least 3 weeks. Weve rushed this where we could and the check is being mailed to the customer this week. Weve also sent the customer an image of the check for confirmation.

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Princeton review program is $3249 for MCAT. We purchased earlier this year for the program that started in May 2022 through the end of July. My daughter had met program requirements along the way, this was confirmed by one of Princeton Reviews employees who verbally told us prior to taking the McAT in early September 2022 that we had 1 assignment and 2 practice tests left to take and then wed be complete, meet requirements for the better scores guarantee and be eligible for a refund if her score was not at a certain number. He reviewed her McAT practice test and gave us the number that she was guaranteed to get or would get a refund. She did not get this number and when we submitted for a refund, they started to give reasons why she wasnt eligible, these reasons were not discussed by the rep we talked to in early September, i believe it was on Sept 6 or 7th. He explained the 3 things to complete to be guaranteed. I feel that they are operating as a fraud since they didnt live up to their guarantee, the rep confirmed we were eligible then they started to make up things to say we were not. Im seeing reviews now from others in this same situation and they should not be allowed to operate fraudulently. The program is a lot of money and they are living up to their promise. The assigned rep ****** guide you, ****** tell you if you didnt take the right practice test that the website led you to, they do this fraudulently on purpose to point out why the guarantee ****** apply to you. Princeton Review is ripping people off and getting away with it!

    Tutor.com, Inc. is NOT a BBB Accredited Business.

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