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Business Profile

Tutoring

Tutor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

This profile includes complaints for Tutor.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tutor.com, Inc. has 54 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Princeton review program is $3249 for MCAT. We purchased earlier this year for the program that started in May 2022 through the end of July. My daughter had met program requirements along the way, this was confirmed by one of Princeton Reviews employees who verbally told us prior to taking the McAT in early September 2022 that we had 1 assignment and 2 practice tests left to take and then wed be complete, meet requirements for the better scores guarantee and be eligible for a refund if her score was not at a certain number. He reviewed her McAT practice test and gave us the number that she was guaranteed to get or would get a refund. She did not get this number and when we submitted for a refund, they started to give reasons why she wasnt eligible, these reasons were not discussed by the rep we talked to in early September, i believe it was on Sept 6 or 7th. He explained the 3 things to complete to be guaranteed. I feel that they are operating as a fraud since they didnt live up to their guarantee, the rep confirmed we were eligible then they started to make up things to say we were not. Im seeing reviews now from others in this same situation and they should not be allowed to operate fraudulently. The program is a lot of money and they are living up to their promise. The assigned rep ****** guide you, ****** tell you if you didnt take the right practice test that the website led you to, they do this fraudulently on purpose to point out why the guarantee ****** apply to you. Princeton Review is ripping people off and getting away with it!

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/08/2021 $1500 I enrolled in a program to help pass a dental school admissions exam test called the **** The company guarantees a score will be obtained. I had military obligations where I was tasked to deploy and the company will not give me my money back. I also took the exam and did not receive the score they guarantee and the company will not give me my money back. I am a single mom with two kids I need this money to use towards more course study material because I need to pass this exam that caused $415. I honestly just want my money back, the company guaranteed a score and will not give me my money back. I have been asking for a refund and they keep giving excuses that do not apply. They said I have to take a practice exam in 5:15 minutes but I use disability services so I get unlimited time on the exams. Then they offered to enroll me in a course when I came back from being deployed which I finished and took the official exam and I did not get anywhere near the score guarantee they promise. The number for the score they guarantee is a scam and I just want my money back.

      Business Response

      Date: 10/03/2022

      Our ultimate goal is to provide our students with every opportunity possible to succeed on the **** We've worked with the student in the past and continue to do so to offer a specific solution to their needs.

    Tutor.com, Inc. is NOT a BBB Accredited Business.

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