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          Find a Location

          SmarTours has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSmarTours

            Travel Agency
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            500 7th Ave Fl 8

            New York, NY 10018-4502

            Visit Website
            (800) 337-7773

            Customer Reviews

            4/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            smarTours pprovdes direct-to-consumer, affordable travel experiences to exotic global destinations.  They offer travelers curated, pre-packaged itineraries to over 40 destinations across the globe.

            Products & Services

            Amazing Thailand, Amazing Thailand with Angkor Wat, Antarctica Cruise Expedition, Australia & New Zealand, Bali Java Adventure, Beauty of the Baltic States, Best of the Orient: Bangkok, Singapore, Bali, Hong K, Cape Town Safari Express, China Yangtze River Cruise with Hong Kong, Classic Russia: St. Petersburg, Moscow & The Golden Ring, Colorful Costa Rica, Cuba Uncovered, Danube Discovery Cruise, Deluxe Dubai and Abu Dhabi, Discover Colombia, Discover Japan, Enchanting Peru, England, Wales & Scotland, Great Cities of Eastern Europe, Iceland Summer Adventure, Incredible Iceland Northern Lights, Incredible Patagonia, India & Nepal, Jewels of the Adriatic: Croatia & Slovenia, Kenya Wildlife Safari, Machu Picchu with Galapagos Island Hopping, Magical Ireland, Majestic Morocco, Radiant Rhine Cruise, Scandinavian Explorer, South Africa Highlights & Safari, South American Odyssey, Spectacular Greece with Island Cruise, Spirit of Sicily, Splendors of Egypt, The Best of China, The Best of Cuba, The Best of India, The Best of Italy, The Best of Spain, Treasures of Portugal, Treasures of Turkey, Unforgettable France, Vietnam with Angkor Wat, Wonders of Israel, Amazing Thailand with Angkor Wat, Antarctica Cruise Expedition, Australia & New Zealand, Bali Java Adventure, Beauty of the Baltic States, Best of the Orient: Bangkok, Singapore, Bali, Hong K, Cape Town Safari Express, China Yangtze River Cruise with Hong Kong, Classic Russia: St. Petersburg, Moscow & The Golden Ring, Colorful Costa Rica, Cuba Uncovered, Danube Discovery Cruise, Deluxe Dubai and Abu Dhabi, Discover Colombia, Discover Japan, Enchanting Peru, England, Wales & Scotland, Great Cities of Eastern Europe, Iceland Summer Adventure, Incredible Iceland Northern Lights, Incredible Patagonia, India & Nepal, Jewels of the Adriatic: Croatia & Slovenia, Kenya Wildlife Safari, Machu Picchu with Galapagos Island Hopping, Magical Ireland, Majestic Morocco, Radiant Rhine Cruise, Scandinavian Explorer, South Africa Highlights & Safari, South American Odyssey, Spectacular Greece with Island Cruise, Spirit of Sicily, Splendors of Egypt, The Best of China, The Best of Cuba, The Best of India, The Best of Italy, The Best of Spain, Treasures of Portugal, Treasures of Turkey, Unforgettable France, Vietnam with Angkor Wat, Wonders of Israel

            Business Details

            This is a multi-location business.

            Find a Location

            SmarTours has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              500 7th Ave Fl 8, New York, NY 10018-4502
              BBB File Opened:
              2/1/1996
              Years in Business:
              28
              Business Started:
              1/1/1996
              Business Incorporated:
              8/14/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • SmarTours, LLC
              • SmarTours Travel, LLC
              Business Management
              • Ms. Kenzie Magner, Social Media and Content Marketing Manager
              • Mr. Joseph D'Angelo, Interim President
              Contact Information

              Principal

              • Mr. Joseph D'Angelo, Interim President

              Customer Contact

              • Ms. Kenzie Magner, Social Media and Content Marketing Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need help planning a trip? How to find a good travel agent

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              I submitted a final payment of $4,198 to smarTours on August 1st 2023 for a tour to the Mediterranean in November of the same year. SmarTours delayed the trip and eventually cancelled it altogether on November 17th 2023. Their representative informed me by phone that day that the trip was cancelled and the full amount would be refunded to me. They refused to refund the credit card I paid for the trip with. They said the only refund method would be by paper check mailed to me in 6-8 weeks. Friday January 12th ****, two days from now, will be 8 weeks exactly. I have not received my refund. I emailed them last week to check on the status. I was told it was being processed and could take an additional 6-8 weeks. It has already been more than enough time for me to receive my funds back. Am additional two months is verging on theft and I would like some help getting my money back please.
              Read More
              Read 13 More Complaints

              Customer Reviews

              34 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Peggy E

              05/28/2023

              I have traveled with smarTours ******* times and have never been disappointed. They have excellent, knowledgeable tour guides and safe, professional drivers, stay in quality hotels and have great Excursions.smarTours provides the most bang for your buck! I have already scheduled my next trip with them!

              SmarTours Response

              06/05/2023

              We can't wait to have you travel with us again! Thank you for your review!

              SmarTours Response

              06/05/2023

              We can't wait to have you travel with us again! Thank you for your review!
              Read 33 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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