Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on 4/25 at 1:33PM from ************************* at Knowledge Academy. We talked about the *** course and he said they were be running an Affirm special for monthly payment plan, and I could talk to his colleague to see if I qualified. I was told there was no hidden fees and I was not registering for the course just by creating a profile with Affirm. I found out there is a finance charge of $90+, and I am expected to start paying end of May. I specifically asked further questions to make sure I would not be charged, but was then told I had 2 months to cancel. I told the colleague to cancel and I did not want my profile created, but she said it was too late. I was told to contact ******* and he could help me. The next day at 508am 4/26 I sent ******* an email asking to cancel the course registration without any response. I also called the number that was on his email with no connection, and then company's number only rang through. Finally called the number he called me from to get his colleague, who informed me he would let ******* know to reach out. I sent a file up email on 4/27 with no response, and again on 4/28 to inform I would be filling a complaint with BBB and a claim with AFFIRM. I have not paid any money but do not want to be in the hook to do so.

  Customer Answer

  Date: 05/29/2023

  At this time, I have been contacted directly by The Knowledge Academy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   They have refused to cancel my registration for classes, which I never agreed to register for. The loan for the cost is through Affirm and Affirm has decided to side with Knowledge Academy and are requiring me to pay the loan. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *************************

  

  Business Response

  Date: 02/19/2025

  We tried to call the customer multiple times in 2023 but we could not get through. We offer the customer complimentary courses as a resolution.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I want my money returned and nothing to do with the company. Please refund the money I paid into the loan. I never received any calls from the company and was often ignored with my calls and my emails that were sent.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 02/20/2025

  We communicated with the customer regarding why the refund is not possible, you can see this in writing in the attachments. It is also key to note that we are willing to swap the course to an alternate option or even fulfil the original training request despite the original complaint being raised in 2023.

• Initial Complaint

  Date:04/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:Transaction date February 18, 2023 Service: Cyber Security course - scheduled March 13 - 17, 2023 Amount: $1,499 - financed through Affirm I had wanted to take the class for a job that I wanted to apply for. However, I found out the day that I signed the course that the job was no longer available. I immediately contacted the Knowlege academy company to cancel my spot and issue a refund. I never heard from them until after several attempts. The agent that I was dealing with said that once they gave a spot that they cannot change it. That I must take the spot regardless of my reason. I told him that I did not need the course and I do not need their service because they job is no longer available. I never accessed their course online nor attended the virtual class that was scheduled for March 13, 2023. I cancelled the same day I signed up for the course.Attached is copy of my correspondences with them:

  Customer Answer

  Date: 04/29/2023

  At this time, I have been contacted directly by The Knowledge Academy Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  They said they will not issue the refund to the financing company, The Affirm. They want me to select another course. I have no need for the course. I cancelled the course just hours after I signed up, but to find out that I do not need it.

  I contacted them immediately for cancellation and refund.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************************

  

  Business Response

  Date: 02/19/2025

  Customer submitted a chargeback to the bank and it was won.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Training Program through The Knowledge Academy on Monday December 5, 2022. Within 5 hours later, I decided to cancel the purchase. The course is supposed to start on Monday December 12, 2022.The Knowledge Academy is refusing to act on my email instructions to cancel my purchase and refund my funds. I have indicated to them that I do not plan to take a course with them now of in the future. All I want is for them to return my payment. Its been more than 30 hours now without progress. They are promise to reach out to me by close of business yesterday. I have made numerous calls and repeated emails without success.Can you please use your good offices to help me to get my funds back.

  

  Business Response

  Date: 02/19/2025

  Customer received a refund.