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Find a Location

Manhattan Club has 1 locations, listed below.

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    Business ProfileforManhattan Club

    Timeshare Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    200 W 56th St, New York, NY 10019-4300
    BBB File Opened:
    3/1/1997
    Years in Business:
    27
    Business Started:
    8/7/1996
    Business Incorporated:
    8/7/1996
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Manhattan Club Timeshare Association Inc
    Additional Contact Information

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I was referred to the timeshare company by a friend. I went to see the property in ******** along with a different friend on 09/13/2009. I was greeted by a salesman and herded into his office. I was with the salesman for more than 5 hours. The salesman spoke at length about golf and various amenities at different resorts. The salesman assured me I would be able to use the unit at any time. I was led to believe I could take luxury vacations at great cost savings through exchange companies such as RCI. I was led to believe I was purchasing vacation property which was reserved exclusively for the use of owners. Timeshare salespeople convinced me the timeshare was an investment which would increase in value and which could be later sold for profit. I wanted to leave but was afraid to inform the representatives. After approximately 5 hours, I agreed to buy a timeshare. I did so with the belief I would be enjoying benefits exclusive to owners and was purchasing valuable vacation property. I was not represented by a real estate agent and no one from the Homeowners Association was present at closing. I felt rushed through the documents without having time to read the closing documents. Exchange companies and fees for exchanges were not explained. The rescission period was not discussed. I was given other dates and units other than the one the timeshare purchased. I am rarely successful in using the timeshare because the company makes it too inconvenient to use. I subsequently learned the company made the units available for rent to the public. I have been able to use the timeshare only 4 or 5 times and not on the dates I requested. I have not used the timeshare since 2018. I was led to believe this was an option at the time of purchase. I am treated rudely and told no such option exists. I did not receive invoices or billing statements. Rather, my credit cards are charged, and the charges vary, and dates are inconsistent.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diane R

    1 star

    10/04/2021

    The Manhattan Club misrepresented the facts about their purchase contract.They kept repeating that the property would increase in value and could easily be rented or sold.This is impossible. The ever increasing fees were not mentioned, nor was the perpetuity clause or lack of cancellation option. They created a deal that traps owners for life and then their heirs! Management and Manhattan Club owners do not respond to our letters.DO NOT PURCHASE A MEMBERSHIP.

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