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Business Profile

Telemedicine

Zealthy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Reviews

Customer Review Ratings

2.45

Average of 1,684 Customer Reviews

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Review Details

  • LR R

    Date: 08/02/2025

    They stole my money but finally got a full refund. Nobody communicates there. Their service *****

    Zealthy, Inc.

    Date: 08/04/2025

    We're truly sorry for the frustration and poor experience you had with us. We understand how upsetting this must have been, and we deeply regret the lack of communication and the stress it caused. Your feedback is being taken seriously as we work to improve.

  • Zhawn A

    Date: 08/02/2025

    I signed up for membership and was contacted by providers, but my insurance wasnt accepted. They refunded my $39 that posted within 7 days

    Zealthy, Inc.

    Date: 08/04/2025

    Thank you for sharing your experience. We're glad to hear the refund was received, though we're sorry we couldnt move forward due to insurance limitations. We truly appreciate you giving us a try and wish you all the best on your healthcare journey.

  • Karen M

    Date: 08/02/2025

    I wish I would have looked here first!!DO NOT USE THIS COMPANY!!!!! VERY CLUNKY WEBSITE, ONCE THEY HAVE YOUR CARD THEY OVERCHARGE!!!I ORDERED, THE SPECIAL INTRODUCTORY RATE. $39.00 THEN I SEEMED TO NEED TO REORDER ??? ORDER WAS NOT IN MY PROFILE??(2 DAYS LATER) I TRIED TALKING WITH THEM HAVE BEEN ON HOLD OVER 15MINUTES!! THEY BILLED MY CARD $881.00???

    Zealthy, Inc.

    Date: 08/04/2025

    Were so sorry to hear about your experience and truly understand how upsetting this must have been. We sincerely apologize for the confusion, frustration, and inconvenience caused. Your feedback is important, and were taking it seriously as we work to make things right.

  • Kristy W

    Date: 08/01/2025

    Ive had wonderful results with *******. Cant wait to finish my weight loss goals.

    Zealthy, Inc.

    Date: 08/04/2025

    We're so happy to hear you're having a great experience and seeing positive results! Cheering you on as you continue working toward your goals, youve got this!

  • Yekaterina P

    Date: 08/01/2025

    I got charged twice today and once for last month for membership only. I requested refund at least for todays two incorrect charges-no answer. I was waiting for my medication around one month with delays and apologies,and now they charging me and no refund no answer no nothing

    Zealthy, Inc.

    Date: 08/04/2025

    We're truly sorry to hear about your experience and understand how frustrating and disappointing this must be. Delays and unexpected charges can be incredibly upsetting, especially when you're trying to get the care you need. We sincerely apologize for the lack of timely communication and are grateful you brought this to our attention. Your feedback is important, and were committed to making things right and improving how we support our patients.

  • Rolando C

    Date: 08/01/2025

    I was lure to a trap like an animal. I was fool by this Zealthy, Inc. I never requested counseling, never requested medication. They have continue to charge me great amount of money for services I have not requested or received. It has been impossible to cancelled there services. They do not have an option to cancelled. I spoke to different customer service and they said is cancelled and turn around and charge my credit card again every month. Im running out of options here. The Only thing that got litter was my bank account with this MF. Please BBB help me get this fools stop scamming people.

    Zealthy, Inc.

    Date: 08/04/2025

    Were truly sorry to hear about your experience, and we understand how upsetting and frustrating this has been for you. Please know that your concerns are being taken seriously. We never want any of our members to feel misled or unheard. Our team is committed to looking into what happened and ensuring its addressed properly. Thank you for bringing this to our attention.

  • Melissa W

    Date: 08/01/2025

    While the customer service responses are prompt Im not happy with this company. To start with they kept telling me my payment method needed to be updated and then they charged my card 4 extra times for the $39.00 membership fee and they claim they didnt even after I sent screenshots of the charges. Then their providers subscribed medication to me twice by mistake and even though I brought it to their attention right away they claim they cannot refund me because the order went through to the pharmacy department. That is poor customer service and if I was in charge I would refund that second payment that was an error made by the company. They also charged a card that I had taken off the account so Id like to know how they did that.I do not recommend working with this group.

    Zealthy, Inc.

    Date: 08/04/2025

    Thank you for sharing your experience, and we're truly sorry for the frustration and inconvenience this has caused. We understand how upsetting it is to feel unheard, especially when you've taken the time to explain your concerns and provide documentation. This isnt the experience we want for anyone, and we genuinely regret the confusion and disappointment youve encountered. Your feedback is important, and were committed to learning from it so we can do better moving forward.

  • Mitchell S

    Date: 08/01/2025

    This is a scam. They have terrible communication- everytime I asked a question I got the same canned response that was in no way related to my question. The app does not work.

    Zealthy, Inc.

    Date: 08/04/2025

    We're truly sorry to hear about your experience. We understand how frustrating it must be to feel unheard and to deal with technical issues when you're trying to get help. Your concerns about communication and the app experience are valid, and we sincerely apologize for the inconvenience this has caused. We take feedback like yours seriously and are always working to improve. Thank you for sharing your experience.

  • Gaurav C

    Date: 08/01/2025

    Absolutely BS. 3 months in and 10 complaint emails later, the customer service is still not able to tell me what does their subscription service offers. Multiple messages to the care team in the very first few days and absolutely no response. No prescription has been taken but they continue to charge me subscription. subscription give me - nada. Nothing. Zero value. Ultimate waste. Not even a single response from your care providers. So you charge hundreds of dollars for someone to even just see what youre offering before anyone takes a prescription. What is that business model? Its fraud.

    Zealthy, Inc.

    Date: 08/05/2025

    Hey Gaurav! I am truly saddened to read your reviews and hear that this is the experience that you have had while using our services. I absolutely understand the desire to get answers to your questions, and I would love to help! Please feel free to email [email protected] with the Subject Line "BBB-*****" and I will be happy to assist you. Thank you! 

  • Guadalupe M

    Date: 08/01/2025

    Dont sign up!!! Never thought a cancellation of membership would be harder than cancelling a gym membership. Have cancelled several times on the portal like the CUSTOMER SERVICE AGENT SAID TO DO only for them to say my account is still active. HOW?! HOW DO I CANCEL THEN. ********

    Zealthy, Inc.

    Date: 08/05/2025

    Hello *********! I am so sorry to hear that you are having trouble canceling your membership with us. You can cancel the service by: 
    -Signing into your active account 
    -Head to My Profile 
    -Head to Manage Membership 
    -Proceed with all cancellation questions and steps 
    If done successfully, you should receive a cancellation email. 

    If you still need help, please feel free to email [email protected], message us in your account, or call us at *************. Any of our Zealthy Coordinators would love to help! 

Zealthy, Inc. is NOT a BBB Accredited Business.

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