Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged before getting any information and after being charged and seeing the follow up amounts I canceled my account and asked for a refund to which they said they couldn't do that. Now they are trying to charge me $135 after my account was canceled and closed. I would like to be refunded like I originally asked and them to stop trying to bill me.

  Business Response

  Date: 08/04/2025

  Hi *******, 
  
  Thank you for reaching out and sharing your concerns, Im truly sorry to hear about the frustration and confusion youve experienced, and I completely understand how upsetting this situation has been.
  
  Please know that the initial $39 charge was for your first month of our Weight Loss Membership, which includes a medical consultation. Since that service was rendered, the $39 is non-refundable, in accordance with the terms and conditions agreed to during sign-up.
  
  I also want to clarify that I checked your account, and the subscription charge of $135 was processed because the membership was still active at the time of billing. Our subscriptions renew automatically each cycle unless canceled beforehand. That said, weve since canceled your Weight Loss Membership to ensure no further charges occur. Rest assured, you will not be billed again moving forward.
  
  Again, Im very sorry for the frustration this has caused. Your feedback is incredibly important, and were working to make our process clearer and easier for all patients.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Zealthy, which was shipped via *****. According to tracking, the package was marked as delivered, but it was not delivered to my address. I contacted ****** but they closed my complaint within minutes and directed me back to Zealthy for assistance.Zealthy, however, has not taken any meaningful action to resolve the issue. Instead, they continue to refer me back to ****** even though ***** is not cooperating. I have requested to speak with a manager at Zealthy, but my request has been ignored or delayed. As a result, I have paid for a product that I never received, and neither company is taking responsibility.I am seeking a full refund or replacement of the product, and I would like Zealthy to take appropriate steps to resolve this issue.

  Business Response

  Date: 08/04/2025

  Hi *******,  
  
  Thank you for reaching out, and Im truly sorry to hear about the trouble youve experienced. I completely understand how frustrating and disappointing it must feel to be caught between two companies without a clear resolution, especially when youve already paid for something you didnt receive.
  
  Ive looked into your order and can confirm that, according to our records and ***** tracking (************), the package shows as delivered with proof of delivery. That said, I understand your concern and the difficulty youve had with *****s response, and Im very sorry youre feeling let down.
  
  While delivery issues like this are handled directly by *****, I understand they have not been helpful in your case. Though the tracking shows completion on their end, I want to assure you that were not ignoring your concerns. Weve escalated your situation internally for further review and to see what additional steps we might be able to take from our side.
  
  In the meantime, if you havent already done so, we still strongly encourage you to refile the claim with ***** and request a formal case ID, this documentation may help as we continue our internal review.
  
  If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am overweight so wanted to try T********** Injection to lose weight. I settled on going through ***********. They charged me $39.00 on 6/14 for membership, then they charged me $866.00 on 6/14 for 3 months of medication and membership fees for 2 additional months. They told me that I would receive my medication in 5-7 business days and gave me a tracking number. On 6/24 I messaged them that I still had not received medication and they emailed me saying I would receive it in 5-7 business days because they forwarded my order to the pharmacy. On 7/6 they emailed me telling me that they still hadn't shipped the medication. On 7/10 they still had not sent out medication, so I requested a full refund. They responded on 7/11 asking for clarification if I was requesting a full refund of all charges paid to date. To which i responded on 7/11 that yes I wanted a complete refund of everything that I paid. They ended up refunding $650, not the complete charges. So they ripped me off $255!!! I am completely shocked that a company could do this to someone. That is alot of money, when they didn't fulfill their guarantee of getting me the product I was purchasing in the time frame they guaranteed!! I should have received a COMPLETE refund, just like they were asking for clarification.

  Business Response

  Date: 08/01/2025

  Hi ******, 
  
  Thank you for reaching out and for sharing your experience with us. I want to sincerely apologize for the frustration, delay, and disappointment youve faced. I truly understand how upsetting this must be, especially after placing your trust in us.
  
  Weve gone ahead and refunded the remaining $216 from your original charge of $866. Please expect to see that amount reflected in your account within 57 business days.
  
  Regarding the initial $39, this charge covers the consultation and review process completed by our medical team at the time of your enrollment. As this service was rendered, it is not eligible for refund per our policy.
  
  That said, we deeply regret that your experience did not meet expectations. Your feedback is incredibly important to us and has been shared with the appropriate teams to help improve our service.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in to cancel my membership on June 24, 2025. I received an email about it being in process. I received other emails from the company with offers to bring me back with a discount and other similar offers. On July 27th my card was charged $135.00. I clearly cancelled this after 30 days before the next scheduled transaction. I have disputed this was my credit card company.

  Business Response

  Date: 07/31/2025

  Hi ********,  
  
  Thank you for reaching out, and Im truly sorry for the frustration this situation has caused. I completely understand how upsetting it must have been to be charged after already canceling your membership.
  
  Please know that weve processed the $135 refund, and you can expect it to reflect on your account within 57 business days. We've also made sure your Weight Loss Membership is fully canceled, and no further charges will be made moving forward.
  
  Additionally, Ive escalated this matter to our tech team to investigate why your cancellation didnt go through as it should have. Your feedback is very important to us, and were committed to making improvements to prevent this from happening again.
  
  We sincerely appreciate your patience and understanding. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025 I paid the $39 for initial membership fee but then the cost was too great going forward so I decided to cancel my membership. Well trying to cancel is **** impossible!! I kept getting the run around. I've never heard of a company that can't help cancel your membership, all they would tell me is to go through my portal. Well when trying to access my portal I would get re-routed EVERY. SINGLE. TIME! I couldn't access my information at all! I tried emailing the company numerous times as well as calling. I was told by a person on the phone it was handled and that I would be getting an email, however, I never received one, even weeks later, and just before the date I was supposed to get charged, I emailed to check if my membership indeed got canceled and I was told no, that I was still active! I demanded again for my membership to be canceled and I was yet again told to go through my portal, which I still could not get to. I was also sent a link to get to my card information to change it and the link told me the page did not exist. So! I had to go through my own bank to the fraud department and claim fraud and get a new card. I am still getting emails from this company that they are trying to process $135 still and to update my credit card info, which I refuse because my membership should be canceled!

  Business Response

  Date: 07/31/2025

  Hi ******* 
  
  Thank you for reaching out and for sharing your experience with us. Im truly sorry for the frustration and inconvenience this has caused, its absolutely not the experience we want any of our members to have.
  
  I completely understand how upsetting it must have been to go through repeated attempts to cancel without success, especially after being told it was handled. Your efforts to resolve this, only to continue receiving confusing updates, are completely valid, and I sincerely apologize for the confusion and stress this caused you.
  
  Please know that weve processed your $39 refund, and you can expect it to reflect on your account within 57 business days. Weve also made sure that your Weight Loss Membership has been canceled to prevent any future charges. You will not need to take any further action.
  
  Weve flagged your case to our team for review so we can improve the experience for others moving forward , your feedback helps us do better.
  
  Again, Im very sorry for the inconvenience and thank you for your patience. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account numerous times, 1st the day after I signed up, June 20th, after reading horrendous 2.7 star reviews based on your fraudulent charge practices, poor communication , and my firsthand experience of online inaccessibility, right from my 1st attempts to sign in and access messages in the app. and internal communication between departments in Zealthy. I cancelled within hours Saturday June 21st, the VERY NEXT DAY, when my bank flagged your company charges as suspicious. I have in writing several confirmations of my cancellation, and despite that immediate confirmation,you charged the initial $39 fee, (Non refundable) then $670, which I opened a dispute through my bank ***, and weeks after recovered that $670, then you JUST CHARGED my CLOSED account AGAIN on July 20th! I disputed this pending charge that day , calling PNC and cancelling the card.I am FURIOUS, and this is what your reviews say, that you FRAUDULENTLY charge over and over and over, closed accounts, and fraudulently charge double and triple existing account adding random fees etc, ************ is intentionally crooked and a SCAM with the WORST internal communication and non existent customer "care", with repeated messages that cannot be accessed and 404 error messages to pages we are directed to for help. I

  Business Response

  Date: 07/31/2025

  Hi *****,  
  
  Thank you for your message, and I truly hear and understand your frustration. I'm deeply sorry for the experience youve had, its clear this situation has caused unnecessary stress and inconvenience, and thats not the experience we ever intend for our customers.
  
  While we have refunded the $135 and canceled your Weight Loss Membership to ensure no future charges occur, I completely acknowledge that this doesnt undo the frustration you've experienced. Your concerns regarding communication, access issues, and multiple charges are being taken seriously. We are actively reviewing your account and the steps that led to these complications so we can learn from this and do better.
  
  Please expect the refund within 57 business days. Again, I sincerely apologize for the trouble and appreciate you taking the time to share this.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 08/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  * It is egregious that it required BBB intervention to make this right and credit my card. If this happens again, I will join the class action suit that is forming, and take legal action against Zealthy for it's ongoing fraudulent activity against THOUSANDS of consumers.
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive the product ***********. There was supposed to be a membership fee and then a product fee. I was charged the membership fee on 6/30/25, but never received any further communication other than automated emails saying that I had an important message in my account/patient portal. Every time I tried to log in, it said my account was not valid. I tried to reset my password, and it didnt recognize my email. I tried multiple computers, browsers, you name it and I tried it. I contacted them via email and only again received automated general responses. I finally called them and they said they would cancel my membership and refund my $39.00 membership fee. Because if I cant even manage my account because I have no access, the money should be refunded and any subscriptions or subsequent charges cancelled. The *** agreed and said that I would be receiving an email confirmation that it was being escalated to the patient care team. I have now received two charges. The original membership fee of $39.00 on 6/30/25 which should have been refunded and now i just discovered a charge of $135.00 on 7/29/25 that was unauthorized as I had cancelled all charges for my account when I spoke to customer service on the phone.I have NEVER been able to access my account online. My user name and password does not work. I am unable to reset my password and nobody has been able to help me at Zealthy. I turned off my card to ensure that they did not try to charge me. I recently turned my card back on and now I have a charge of $135.00 on 7/29/25 and the membership fee that was charged on 6/30/25 STILL not refunded. I sent them another email today 7/30/25 and AGAIN i only received an automated email about my subscription. It's like they have robots working ********* I am going to have to close my card again.

  Business Response

  Date: 07/30/2025

  Hi *******, 
  
  Thank you for sharing your experience with us, and I want to start by sincerely apologizing for the frustration, confusion, and lack of support youve encountered. We understand how upsetting it is to be charged for services you were unable to access and to feel unheard in the process. Thats never the experience we want for any of our customers.
  
  After reviewing your account, I can confirm that both the $39 membership fee and the $135 charge have been fully refunded to your card. These refunds should reflect in your account within 57 business days. We also want to assure you that your account has been canceled, and no further charges will be made.
  
  We deeply regret the issues you faced with accessing your account and the lack of timely, helpful responses. Its clear that we fell short in supporting you properly, and were truly sorry for the inconvenience and stress this caused. Your feedback helps us better understand where improvements are needed, especially in how we communicate and assist with account access concerns.
  
  If there is anything else we can do to help, please feel free to emai* **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ************
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28 2025, I signed up for a 3 month membership to Zealthy.com. I paid $670 for 3 months of ***********. $300 of this payment was for 3 month membership which includes 24/7 access to health and wellness coaches and a care team. The coach reached out to me the day I signed up. I responded and he got back to me a week later (July 9th). I asked an important question on July 13th and as of today (July 30th) have not heard a word from anyone. I paid $300 for nothing! Im currently trying to get that $300 refunded. I understand I will pay for the medication that I did receive but I did not receive the coaching they promised.

  Business Response

  Date: 07/30/2025

  Hi *******, 
  
  Thank you for reaching out and for sharing your concerns so openly. I want to start by sincerely apologizing for the delay in communication you experienced with our coaching team. That is absolutely not the level of support we promise or aim to deliver, and I completely understand how frustrating and disappointing this must have been.
  
  We have processed a refund of $216 to your card, which reflects the 2-month weight loss membership portion of your $670 payment. The remaining amount was allocated toward the medication, which was fulfilled. You can expect the refund to appear in your account within 57 business days from the date it was issued.
  
  Your experience matters deeply to us, and I want to emphasize how much we appreciate your feedback. It highlights where we need to improve, especially in the consistency and timeliness of support our members deserve. Please know were actively working on this.
  
  If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator
  

  Customer Answer

  Date: 08/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/10/2025 Zealthy located at ******************************************* charged my card $135 while looking for a medication that would be covered by my health insurance. Zealthy informed me that my health insurance would not cover my medication but Zealthy still charged me for a membership but I never received any of the services because my health insurance did not cover the medication. Also, they advertise that they first month membership is $39 but I was charged $135. "Care Coordinator The $135 is for succeeding monthly subscription to keep the plan active.We are sorry for any confusion. The $39 is our promotional pricing for your first month's subscription. After that, your monthly will go back to our original pricing of $135. Please note that the medications and prescription are billed separately from your monthly subscription fee."I have been asking for my refund for weeks and I have been given the run around with messages such as these:Jul 6, 2025, 10:57AM "Were sorry to hear that youre thinking about canceling your Subscription I can see that there's already a schedule for cancellation for membership on June 12, 2025. Additionally, I can see that the refund request has already been forwarded to the dedicated team subject for review and approval and will be contacting you for updates."It's July July 29th 2025 and I have not received my refund. In short I am asking for a refund for a membership that I was not able to utilize because my health insurance didnt cover the medication.Respectfully,****** ****

  Business Response

  Date: 07/30/2025

  Hi ******, 
  
  Thank you for taking the time to share your experience, were genuinely sorry for the confusion and frustration this situation has caused.
  
  We understand how upsetting it is to be charged for a service you couldnt use, especially after learning that your insurance wouldnt cover the medication. We also sincerely apologize for the delay and for any conflicting messages youve received along the way.
  
  Please know that weve now issued a refund of $135. It should reflect in your account within 57 business days. Weve also made sure your membership is fully canceled to prevent any future charges.
  
  We appreciate your patience and truly regret the inconvenience this caused. If there is anything else we can do to help, please feel free to email *********************** message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  ******* *** ***********
  

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Many thanks for the support. 
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a survey and was charged for a membership that I did not sign up for. I have requested a refund. The funds have not been returned.

  Business Response

  Date: 07/29/2025

  Hi *********,  
  
  Thank you for reaching out, and Im truly sorry for the confusion and frustration this charge has caused. We understand how upsetting it is to see an unexpected charge on your account.
  
  I want to let you know that weve processed a refund of $135 and canceled your Weight Loss Membership to ensure there are no future charges. Please allow 57 business days for the refund to reflect on your original payment method.
  
  We sincerely apologize for the inconvenience and appreciate your patience as we worked to resolve this. If there is anything else we can do to help, please feel free to email **********************, message us in the portal, or call us at *************. Any of our Zealthy Coordinators would love to help!
  
  *****
  Zealthy BBB Coordinator