Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, June *************************************************** an effort to losing weight. And I was attracted by their $199 a month initial fee for Wegovy. But after the pricing and the side effects thatwere displayed, I had decided that this was not the right option for me. And I had canceled my membership and I was not charged for my membership. But the issue that I have been experiencing is that I have requested for the company to delete my account and allmy information and they have been reluctant to do so additionally, I have been harassed daily receiving calls from a pharmacy that I suppose they use to fill their prescriptions requesting for my verbal consent toprescribe me this medication when I no longer want to receive it and no longer have an active subscription. I have also requested for them to remove mefrom this call list and to no longer receive any soliciting calls. But I have been receiving every single day

  Business Response

  Date: 07/03/2025

  Hi *******, We sincerely apologize for your experiencewe understand how frustrating that must have been. Patient safety and trust is very important to us.
  
  We greatly appreciate and value your feedback while we are growing and expanding our services. 
  
  We can  confirm that your account has been deactivated, as of 06/24/25. Glad we could get this sorted out for you! You should not be receiving anymore phone calls or emails from us. 
  
  If you need any anything else, please dont hesitate to reach out to us via email *******************************

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to ro for weight loss. They charged me $145 two months in a row. I did receive a lab kit that they sent to me get a prescription for weight loss medication but they said they sent a prescription to my pharmacy for the medication for weight loss. The pharmacy never received the prescription that it said it sent. I was charged a second month but still no prescription was sent to my pharmacy. I would like a partial refund due to may not receiving the services that it said I would receive the only thing I received was the lab and the qualification for themedication but they did not follow through with making sure I got the medication and the support

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to misleading advertising and lack of customer support ****************************************************************************************************. The company advertised a limited-time offer of $199 for the first month of Wegovy, as clearly stated on their website. Based on this advertisement, I proceeded with the purchase.However, my account was charged $499 instead of the advertised $199. This is deceptive, as the pricing presented was not honored. The website stated this $199 offer was for cash pay customers and did not indicate any conditions that would result in a $499 ********* make matters worse, Ro does not offer a customer service phone number to resolve urgent billing concerns, and they have not issued a refund or provided clear communication about the discrepancy. Their lack of transparency and customer support infrastructure is unacceptable, especially when dealing with high-value health-related charges.Resolution Requested:A full refund of the overcharge ($300 difference)Correction of their online pricing to reflect accurate, transparent costs A clear method of contacting live customer service for billing disputes Supporting Evidence:Attached is a screenshot of the advertisement showing the $199 offer for the first month.This situation constitutes false advertising and unethical billing practices, and I am requesting BBB assistance in holding this company accountable.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ro quoted me $45 and then I was told for my first month it would be $99. What I didnt know is that Id be charged $145 AND another $99 for meds making my first month $289 and ongoing $344 a month. Where did the the $145 come from? I asked several times, got the run around and when I asked how to cancel and get a refund I stopped getting responses. Now Im out $190 and no meds have been sent to date. I simply want a refund and nobody will reply. I feel hustled, scammed and without a person on their end to talk to about this.

  Business Response

  Date: 06/16/2025

  Hi *****, Thank you for sharing about your experience, and we sincerely apologize for any frustration you have experienced. We'd be happy to clarify any confusion surrounding the costs. The Ro Body membership begins with a $45 online consultation which includes your personalized treatment plan, where a Ro-affiliated provider reviews your medical history to help find a ***** medication thats right for you. The $45 introductory cost also includes assistance determining your insurance coverage and estimated copay. If you are prescribed, your provider will send your prescription to a pharmacy near you, and youll be charged $145/month for the membership. Please note that ***** medication is not included in the consultation or program fees. You can get more details on estimating medication costs within the Ro Body membership Guide here: *****************************************************************************************************

  You were charged $45 for the enrollment initial consultation fee, then once you were prescribed the medication you were charged $145 for the membership fee and the medication cost was separate, which was $99 for the first month. 

  You must be a Ro Body member in order to access medication prescribed by a Ro-affiliated healthcare provider and to maintain your access to the ongoing care that is needed in the ***** treatment journey.
  You can learn more about whats included in membership here:  ***************************************************************************************************************************************************;

  The $99 (medication cost) did not go through due to payment failure, therefore you were not charged for this. Additionally, we can confirm the $145 membership fee was refunded in full on 5/8/25. 

  We can also confirm that you membership was canceled on 6/8/25. If you need any additional assistance, please reach out to *******************************************************!

   

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a maintenance medication and came across Ro for it. The prices were standard and I took it as any mail order medication provider. However, that has not been my experience. My main issue is shipping. They use *** mail innovations which is a budget mail service with no day guarantee. This doesnt work for medication that requires storage at room temperature or else it is no longer safe to take. The last shipping update occurred 3 days ago and it has been 90+ degrees outside. So in a car its sitting at 140. The company says all medication sales are final, but this medication is no longer safe to take. I would never take a medication from Ro if they dont practice the safety protocols from the manufacturer. I have reached out to my care team and customer service with no substantive response. It appears they created a new order and then immediately cancelled it. I had to link a bank account which has already withdrawn money from my HSA. But I did not get the consideration on the deal for my money. A full refund should be given for a product that can no longer safely be used (see *********** and webmd)

  Business Response

  Date: 06/16/2025

  Hi ****, Thank you for sharing about your experience, and we apologize for the shipping issues with your order. We truly appreciate and value your feedback! We reviewed your account and can confirm that your concerns were addressed by someone on our clinical team on 6/4/25. Additionally, we issued you a full refund on 6/5/25. If you had any issues receiving it, please reach out to *******************************

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company website has no way to cancel the subscription. It just sends you through a never ending loop with deceptive instructions. And the phone number doesn't work.

  Business Response

  Date: 06/16/2025

  Hi ******, Thank you for sharing your feedback. If youd like to cancel your subscription, you can do so through your account by following these steps: 
  
  1) Log in at **************************** and click on plan on the white card that says Ro Body Program.
  
  2) Select cancel plan, which will allow you to cancel.
  
  However, we can confirm that this has been taken care of and you do not currently have an active membership. Please reach out to ****************************** if you need any additional assistance!

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ro quoted me an initial price of $45 and $145. On the second refill, I was charged $45, $145, and an additional charge of $199, totaling $344. The $199.00 was not authorized or agreed to. I have cancelled my membership. Its fraudulent.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business took my personal health information and is now not letting me delete my account or personal information despite not wanting any services from them.

  Business Response

  Date: 06/05/2025

  Hi *****, thank you for sharing your feedback. Were sorry for any frustration you have experienced. We reviewed your account and can confirm that it was previously successfully canceled. We could not locate any request for complete deactivation,  however we went ahead and made sure to complete this on our end. Please reach out to ****************************** if you need any additional assistance or would like a confirmation email!

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over 12 days and still no product. Seems to be stuck in the system BUT the company will not answer emails. IF they answer emails they just give excuses and will not help, or do anything about this issue. Everyday there system around 9pm eastern times changes the date I will receive the product to the next day. This has been going on for over 12 days now. No one at the company wants to help or take care of the issue... the only way to contact them is email messaging. I have sent over 25 emails and no help nothing!!! Keep in mind this is during a 12 day period....

  Business Response

  Date: 05/30/2025

  Hi *****! Thank you for reaching out, and were sorry to hear about your experience. We completely understand how frustrating this can be. We took a look into your account and it does look like your order and replacement has gotten lost in transit. We have looped in the appropriate team to solve this as soon as possible. You should be receiving a message shortly. If there is anything else we could do, please reach out to *******************************

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  They finally sent a package with *** overnight and I was able to receive it and also signed for it, which was perfect.  It took over 30 days to fix but the issue is now fixed
  
  Sincerely,
  
  ***** **** **********************************

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to sign up for RO to help with my obesity and health related issues. I signed up 03/14/2025 and a provider reached out to me with questions about what medications I would be interested in starting as some could potentially be covered by insurance and some would have to be bought through them at a $500+ monthly charge along with the monthly subscription to use the service. I chose to go through insurance. After a week they reply back that I chose to go without insurance and that the cost would be $500+. I replied that I chose to go through insurance and they had to change the selection to what I chose. First red flag. Communication is awful with any of the **** or providers. They take over a week to rectify and situation. It is now 05/14/25 and I still have yet to pick up medication at any pharmacy. They claim to have insurance concierge to help with any insurance issues. I was charged twice for services I have yet to receive. I would not go back or recommend this program.

  Business Response

  Date: 06/05/2025

  Hi *******, thank you for sharing your feedback. Were sorry for any frustration you have experienced. In regards to pricing, medication costs will depend on your personal insurance coverage, and our partners work with your insurer to help determine coverage for you. You can get more details on estimating medication costs within the Ro Body membership Guide here: **********************************************************************************************************; After further investigation, it looks like a member of our team reached out to let you know of the PA approval on 5/16/25, however you canceled your account on 5/14/25. We completely understand this was due to delays and have issued you an $190 refund,  as requested. The receipt has been sent to your email address on file. Please reach out to ****************************** if you have any additional questions!

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********