Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered $710 worth of scuba gear and they charged me the $710 right away. Then, hours later they charged me an even $500. Just charged me. I didnt order anything else. When I called the customer service line they said they didnt, I mean Im looking at my bank statement and I see the charges as this person is denying that they charged me. Then said that I needed to go to the bank and ask them to fix it???!!! I said I wanted to speak to a manager and she said no and then put me on hold forever just to come back and tell me the same thing. I asked to cancel she said no. I just want all my money back and not to have to deal with them ever again. I have the emails with how much I was supposed to be charged and my bank statement with what I was actually charged
Business Response
Date: 11/05/2024
******************** Date 11/01/24 we first received an authorization for ****** but never settled this full amount
The order was shipped in 2 phases
We settled for ****** for phase 1
We settled for ****** for phase 2
Making the total Amont we charged/Settled on ******
We did not charge/settle ****** twice
The originla auth for ****** should fall off in a few businesses days if it has not already
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