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Business Profile

Small Appliance Dealers

Bodum, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

This profile includes complaints for Bodum, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bodum, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two of the same item. Only 1 arrived...When I asked for the status of the second item, I got a response relaying the original tracking information. I told them only one item arrived and they asked for photos of the package, which I submitted. After I sent the photos, I have not heard back....I tried resubmitting a claim through their website, haven't gotten a response.I tried calling the numbers I found online - no numbers that I've found connect me to Bodum Customer Service.I'm frankly appalled and disappointed by the lack of communication. I'd like a full refund. I am willing to ship back the one item I did receive if they pay for the shipping cost.

      Business Response

      Date: 04/03/2025

      Hello, 

      We have provided a refund. 

      Thank you 

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I only received a PARTIAL refund. I ordered 2 products....only 1 was delivered. I asked for a FULL refund, which would be a total of $105.98. I have only received $52.99 back from Bodum.

      Furthermore, there response (that took WEEKS to get) requires that I pay for the return shipping myself of the 1 product I received.

      I'm extremely dissatisfied by Bodum's lack of communication and return infrastructure.

      I will not be return the product I have received unless shipping is PAID FOR by Bodum AND I have received the additional refund for the missing product.

      Best,

      *****

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *******




       

      Business Response

      Date: 05/29/2025

      Hello, 

      Please consider that the full refund for the undelivered item was provided. 

      Although the other item was not returned please consider that we are also providing a refund. 

      Thank you 

    • Initial Complaint

      Date:03/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a coffee grinder on 2/24. Realized that I wanted one with upgraded features, ordered that and requested a RMA # on 2/27 after package was delivered. Got an automated response saying someone would get back to me. On 3/3 I replied to automated email asking for a RMA# to return. On 3/7 I asked again for a RMA# before filing a BBB complaint.

      Business Response

      Date: 04/03/2025

      Hello, 

      Return instructions have been provided. 

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on January 31st I made an order with Bodum directly. I purchased a pour over coffee vessel and a kettle. I purchased this and had it shipped to ******* as a present. once the order arrived and the box was open, the kettle was missing but the packing slip said it was packed in that box. there was only the pour ocer coffee. I emailed Bodum directly on February 11th. this parcel was dropped off in the mail box on the 10th. upon picking it up and opening it on the 11th it was noted the kettle was missing. the automatic email response came back saying that they received my ticket request. no response following that. I emailed again on the 15th again on the 20th, used the support option online to put in another ticket on the 21st and then finally on the 26th submitted another ticket asking for a refund for the missing item and not to bother replacing it. between the 11th and today March 10th I called the long distance number 8 times periodically to no avail. I have yet to hear back from Bodum on the missing item MELIOR 11883-259US

      Business Response

      Date: 03/17/2025

      Hello, 

      We have provided a refund for the missing item.

      We remain at your disposal. 

      Customer Answer

      Date: 03/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for two items on December 31, 2024. Upon receiving the items, I noticed that the kettle that I had ordered was plastic and thats not how it was advertised. I have submitted tickets and reached out reached out as of January 13, 2025 On 12 different occasions and have not received a response. I have also reached out via social and someone had mentioned that this would be flagged as I provided my email address and someone will get back to me very shortly but but that hasnt happened yet either and that was on January 28, 2025. As part of my order, I had the kettle and I also had two double walled mugs which were a gift and upon opening this gift Inoticed there is a crack in one of the mugs, which was very embarrassing. These were not ever a concern as *** had these mugs in past, the quality has gone down. The customer service is nonexistent, and I am really disappointed with the overall experience. I should be able to geta refund for something that I purchased when there is a refund Policyand thats what I had agreed to upon purchasing and thats what should be provided to me as the honest consumer.

      Business Response

      Date: 03/17/2025

      Hello, 

      We have provided return instructions to the customer.

      Thank you 

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a frother and kettle at the recommendation of a friend on 1/25/25. The kettle leaked after first use. The frother works sporadically. Sometimes turns on, sometimes doesn't. The day I discovered the kettle leaked, I contacted customer service online on 2/6 requesting a return for both. I emailed again on 2/11. I called the NYC number of ************ on 2/14 and 3/3. I've emailed suppot again on 2/21. I have not received one response from Bodum. I want a full refund for these faulty products plus Bodum paid shipping to return products.

      Business Response

      Date: 03/17/2025

      Hello, 

      We are addressing this issue directly with the customer on our platform. 

      Thank you 

    • Initial Complaint

      Date:02/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order two identical items on 2/14/25. I was charged for both but received only one item. I have now sent two online inquiries, two email inquiries, and left one voicemail message. To date I have received no response.

      Business Response

      Date: 03/17/2025

      Hello, 

      A refund has been provided. 

      Thank you

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I do not see that refund has been issued. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ********* *******




       

      Business Response

      Date: 04/03/2025

      Hello, 

      The refund has been processed via the dispute filed with the credit card provider. 

      Thank you 

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I order a ************ that arrived broken, I have made 4 attempts to contact the company for a return and either receive a new press or a refund. I have received no reply.

      Business Response

      Date: 03/17/2025

      Hello, 

      We have provided a full refund. 

      Thank you 

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be considered closed once I receive the refund. At the time of this writing I have not received the refund yet.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:02/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed 1/30/25 Product received, did not meet expectations Made multiple attempts to contact vendor to make a return/exchange and only received an automated message that a ticket was made. My return window is slowly closing per their terms. Their customer service is nonexistent despite promising otherwise

      Business Response

      Date: 02/24/2025

      Hello, 

      We have provided an RA to the customer. 

      Thank you 

      Customer Answer

      Date: 03/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Their delayed response hindered my ability to meet their return/exchange requirements, and they never responded to my further questions to ensure that I would not be penalized. Please see attached correspondence.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* ********




       

      Business Response

      Date: 04/09/2025

      Hello, 

      Item can still be returned. 

      Thank you 

    • Initial Complaint

      Date:02/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for months to receive a refund for items that I purchased under their guarantee. I have emailed multiple times, filled out their form a couple of times, and even tried calling them. I have received a bot response twice saying that they received my message, but nothing is happening.

      Business Response

      Date: 02/24/2025

      Hello,

      We have provided the ** to the customer. 

      Thank you. 

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on the 7th of January 2025 for two items. A frother and a coffee bean grinder. After about a month having had no news I contacted the company. Another 10 days go by and no answer. I contacted the company via Instagram. The instagram team sent me a message saying a customer service representative would contact me. A few days later someone did. I was told that there was a problem with my order and they would contact me soon. Ten days go bye and no follow up. On the 10th of February I wrote an email asking for a refund. To this day I have had no response. At this point I feel like I am being scammed and just want my money back.

      Business Response

      Date: 02/24/2025

      Hello, 

      Customer has been provided with a replacement. 

      Thank you 

    Bodum, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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