Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromDennis R

  Date: 01/27/2025

  1 star
  CLEAR was decent before they did a system upgrade, and it has not worked for me since. Each time I have been told there are CLEAR issues and just use ***. The concept is great, but CLEAR is probably a bad choice to have implemented it. When I complain, I am just told there is nothing they can do.

  Clear

  Date: 02/08/2025

  Hello ******! We are so sorry to hear about your experience at the CLEAR lanes. Rest assured, we are working closely with our airport partner to enhancing the overall member experience. CLEAR is introducing our face-first EnVe Pods at select airport to provide a verification process up to two times faster. We are always evolving our technology to bring our Members the best experience possible, and have some more exciting updates planned for the future! 
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!
  

• Review fromHue H

  Date: 01/24/2025

  1 star
  CLEAR representative pulled my 72 year old mom out of the pre-check tsa line, and scammed her into believing she needed to give her ID and cc to allow her into the pre-check TSA line. She called me confused and the guy already swiped her card on the machine and let her go. She ALREADY has pre-check TSA (not through clear). This is fraud, elderly abuse, and wrong. I am filing a report to the fraud department. It is NOT ok to trick and a person into getting CLEAR. My mom thought they worked for the airport and just ensuring youre in the right line. The airport should not allow these sales tactics to happen.

  Clear

  Date: 02/03/2025

  Hi Hue!

  On behalf of the CLEAR Team, we deeply apologize for your mother's experience at the CLEAR lanes. We truly thank you for bringing this to our attention. The behavior of the Ambassador involved is not align with our service and this is not a matter we take lightly. We escalated this feedback with priority to our leadership team as we take a further look into this incident. 
  
  If you have any additional details you would like for us to include in a detailed report, our *********** Team can be reached at by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.
  

  
  

• Review fromMatthew S

  Date: 12/28/2024

  1 star
  Rarely gets you through quicker than the other lines typically because their employees are standing around socializing. **** Clear not worth the money.

  Clear

  Date: 01/13/2025

  Hi *******!
  
  Thank you for taking the time to give us a review! We are sorry to hear that you did not have the best experience with us! We want all of our members to have a seamless and quick experience while accessing our CLEAR lanes! If we fall short, we want to do our best to rectify the issue as best as possible! For any inconvenience we may have caused, we have added 2 months onto the primary account holder, which extends the renewal date to 2/7/26.
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromEdward A

  Date: 12/24/2024

  1 star
  Sales agent at airport fraudulently claimed I would get one year free with my Amex card via a rebate in 6-8 weeks, but it turned out that my card was ineligible. Once I discovered that a rebate would not be forthcoming after the waiting period, Clear refused to offer me a refund.

  Clear

  Date: 01/21/2025

  Hi ******,
  
  Thank you for leaving us a review! 
  
  We truly regret to hear your experience wasn't the best! **************** is a trusted partner of CLEAR. We are focused on making people's journey through life easier and safer, and our partnership with **************** will unlock frictionless experiences for their cardholders so they can stress less and enjoy more of what they love.
  
  **************** cardholders should call the number on the back of their Amex card, or go to ******************* to learn more about the partnership. 
  
  Upon further review, a member of our ************** Team has reached out via email to further assist with this issue. If further assistance is needed, please reach our **************s Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********

• Review fromLAQWACIA S

  Date: 12/21/2024

  1 star
  It has taken me 2 hrs to go through the clear line at the *************** *** I am going to miss my flight!! What am I paying for?!!

  Clear

  Date: 01/16/2025

  Hi Laqwacia!, Thank you for leaving us a review!
  
  First and foremost, we deeply apologize for the delays at *****************************************************************. Our goal has always been to provide a more predictable and stress-free experience for our members because that's what CLEARs goal truly is at its core. Any information that you are willing to share would be greatly appreciated by contacting our ************** team, by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.

  Thank you and have a great day!

• Review fromTera K

  Date: 12/16/2024

  5 stars
  Super helpful with resolving an issue almost immediately. I have and will continue to recommend people to sign up for the service - game changer!

• Review fromNi H

  Date: 12/03/2024

  1 star
  I have been trying for over a year to get verified on ******** because I am getting penalized for not being verified. I have been a ******** member for over 15 years. Have had the same phone number for the same time, with a contract where I get the bill on the plan at the end of each month and I pay on time, same phone company for 9 years, same email for over 15 years, Nexus card and all for over 10 years. No change in name either.But Clear can't verify me. No explanations, no way to know what the real issue is, let alone address the issue. Takes me through the phone number confirmation, then a selfie, and then it can't verify me. How??? I hear that it verifies only those who use specific phone companies. If that's the case, can't imagine why it's legal. If Clear is in the business of verification, it can't penalize those who don't use specific phone companies - that has nothing to do with verification.

  Clear

  Date: 01/22/2025

  Hello Nija! Thank you for sharing your experience with us. First and foremost, we apologize for the trouble you've experienced with your LinkedIn verifications. Please keep in mind that verifications are completely optional, and you can continue to use LinkedIn with or without verifications. We are happy to take a further look into for you, and a member of our ************** Team has reached out to you via email in order to take a further look. 
  
  You may reach our ************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********.

• Review fromCharlton A

  Date: 11/29/2024

  1 star
  Minus stars terrible upsetting experience caused me and my wife to miss our flight 11/26 on allegiant airlines from FLL to ATW.We checked our bag an hour before departure time headed to CLEAR as long term members many years Only to be treated unprofessionally and rudely..I checked in with clear without incident, my wife wasnt so lucky after Many tries with eyes, fingers finally came up and low and behold there were 2accounts Under her name. The 2or 3 representatives there were unable to correct and put us thru.We asked for manager and that only delayed us more going thru all the motions again low and be told there are 2 accounts Again . (So apparently we are paying twice for my wife Unknown to us. )We asked for help as we are 2seniors paying xtra for the CLEAR EXPERIENCE.But NO Help this manager then told us to wait on this line next to their lanes. We waited 3or 4 people ahead. Unknown to us it was TSA LINE Which clear personal placed us. Once upto front of the line they TOLD US we had to go to general boarding line.This was now about 30 minutes plus delay. We asked for help from clear mgt only to be told we are on camera and can be arrested by ****When walking to general boarding line another manager gave us phone number to call and complain which I did while trying to get thru general boarding lineOur daughter was already on plane calling us saying plane boarding ending 2 minutes.Despite asking for help Several people let us get ahead in line. Missed plane to ***********..Horrible experience missed flight 800 + $ for 1way tickets delta airlines wife and I.CLEAR WAS RUDE UNPROFESSIONAL POOR CUSTOMER SERVICESHOULD BE SUED FOR BREACH OF CONTRACT AND DAMAGES.

  Clear

  Date: 01/23/2025

  Hi ********! We strive to provide a safe and comfortable experience for our members as they verify through the CLEAR lanes. On behalf of the CLEAR team, we apologize that this was not reflected during your and your wife's visit. The behavior exhibited by the *** Ambassadors does not align with the training we implement for our teams. We truly appreciate you for bringing this to our attention as we actively work to provide the best possible members' experience. 
  
  While we hope an experience like this does not happen again, you may reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromBob B

  Date: 11/20/2024

  1 star
  The Clear lines at many airports (****** is a huge problem) is longer than the precheck lines, you you effectively pay them for to wait longer. Don't waste your money!!! Sadly this service was wonderful for many years, but they've clearly cut their service back while adding more and more customers. What could go wrong??

  Clear

  Date: 01/23/2025

  Hi ***! We sincerely appreciate you for being a loyal CLEAR member and are thankful for your feedback. The recent experiences you encountered at CLEAR lanes are not what we strive to provide to our members, and we are sorry for falling short. We are diligently working with our airport partners to improve this process actively. This includes actively reviewing our process and procedure to return to the fast, frictionless CLEAR lane experience you expect.
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromKelley A

  Date: 11/16/2024

  1 star
  SCAM!!!!! Pulled me out of line at the airport and promised me there wouldnt be a charge, then charged me $199 on my credit card

  Clear

  Date: 02/03/2025

  Hello ******,

  Thank you for reaching out and for sharing your experience with us!  We are sorry to hear that you did not have the best experience with us. We strive for all of our members to have the best customer experience as possible and when we do not meet that expectation, we do our best to rectify it as best as possible. 

  We have reached out to you via email for additional information so we can assist you in locating your account and the charge associated with your account.  Please feel free to respond to that email at your earliest convenience if assistance is still needed.

  You may also reach our ************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #*******.