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Business Profile

Security Consultant

Clear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

This profile includes complaints for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clear

      65 E 55th St Fl 17 New York, NY 10022-3414

    • Clear

      85 10th Ave Fl 9 New York, NY 10011-4768

    Customer Complaints Summary

    • 360 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a complaint against Clearme.com (Clear) for unfair and deceptive business practices that is identical in every respect to another recent complaint filed with the BBB. In our case, my wife and I were approached at ***************** on February 6, 2025, with an offer to use Clear's services to skip the long security lines. We were told the company was running a promotional campaign and therefore the offer was free. According to the Clear representative who approached us, the company only needed my credit card on file for "verification." At no point did they indicate in any way that we would be enrolled in a subscription-based service that would charge us an annual fee. A few minutes ago, I saw these two pending charges from Clear, each for $199.00, on my Citi Diamond Preferred Card, and wish to dispute them and to file a claim against this company. About 30 minutes ago, I also disputed these charges with Citi and await their results. If these charges ultimately are posted to my account, I am seeking a full refund as well as filing a formal complaint against Clear.

      Customer Answer

      Date: 03/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/11/2025, I enrolled in a CLEAR membership for $199 as part of a promotion that offered a $75 **** voucher. On the next day, CLEAR canceled my membership without notifying me. Upon reviewing my refund, I noticed that instead of receiving the full $199 back, CLEAR only refunded $124, deducting $75 for the **** voucher.When I contacted CLEAR, they stated that the **** voucher "will" be processed and "will" be sent later, meaning I had not yet received it at the time of the refund. I specifically requested Clear not to process the voucher and provide me full $199 refund, Clear refused. Reasons I Disagree with CLEARs Refund Policy:1. I never received the **** voucher at the time of cancellation or refund. CLEAR acknowledged that it had not yet been sent.2. I never used or consumed the $75 **** voucher, so I should not be charged for it.3. My membership was canceled, making me ineligible for the promotion. I should receive a full refund of $199 and not receive the voucher at all.4. This practice effectively forces consumers to pay $75 for an **** voucher they did not request or agree to purchase separately.Requested Resolution:A full refund of my $199 membership fee.

      Customer Answer

      Date: 02/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** ****



       

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 12, 2024, my credit card was charge for $199 without my permission.I have an Clear account, last used on 2023. Two years later, I was charger for 1 year membership. Once I noticed, I tried to deleted my credit card info. But there's no way to do it.I don't think that's safe; and the company should not have the ability to charge.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the clear services once and I requested the cancellation of my account. In 2023, I received a refund and when I logged into my online account, it was "deactivated". On December 12, 2025, I was charge a $199.00. I tried to contact Clear, but all they have is the ** chat and that is not able to resolve my problem.I would like to get a refund from them as I do not wish to do business with them since 2023.Thank you.

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 30 2025 clear *** pulled me off of security line to help me board faster. Took me to kiosk and rapidly asked for me boarding pass id etc. Never once mentioned she worked for other than airport/airlines. Never mentioned charge or a subscription. She entered all info to kiosk. Received a charge for ****** as a recurring charge on my card. Total scam. Will ***ort to airport legal

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I clicked on a link sent by clear offering 2 months of free usage only to be duped into receiving an alleged $75 **** credit and paying for the entire year for $199. When I went to cancel, literally not even five minutes later after seeing what occurred, I was only refunded $124, which I am still waiting on. I am being told it is impossible to get the $75 and I will only receive the **** credit. Their practices are beyond deceptive and it's not right for them to be able to operate in this manner.

      Customer Answer

      Date: 03/09/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clear ran a promotion in August 2022 for targeted customers to rejoin ******************** Plus and receive $75 vouchers. Cancellation within the first few days or a month would result in a membership refund with $75 deducted. I have 8 Clear accounts that were targeted, and I used the link in the emails to rejoin Clear Plus, paid the annual membership fee, and cancelled within a short period of time. All 8 accounts had $75 deducted, but I only received 1 **** voucher. I have reached out to Clear multiple times since September 2024, and they just create cases without resolving the issue. ******** is the latest case number the representative created in December 2024, and I have not heard anything from them since then. They have mentioned that the $75 **** Voucher can only be sent to a user once. However, there is no such verbiage in the promotion email. Additionally, the $75 **** Voucher fee was deducted from the full refund for all 8 of my accounts. I am requesting a refund of $75 * 7 = $525.Below has the details of this promotion.$75 **** Voucher to be provided upon completion of enrollment in and purchase of a one year CLEAR Plus Membership. **** Voucher will be sent to the email address on file for CLEAR Plus Member within fourteen days of completion of CLEAR Plus Membership enrollment.Limit one $75 **** Voucher per customer. Must be applied at the time of sign up. Cannot be combined with any other offers. **** Vouchers are valid until 02/28/2025. Subject to change or cancellation.

      Customer Answer

      Date: 03/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      **** **

    • Initial Complaint

      Date:01/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We (my wife and I) were approached at the airport with the offer to enroll into Clear and skip the long security lines. We were told they are running a promotional campaign and thus, the offer was free. According to the Clear representative, they only needed our credit card on file for "verification". At no point did they make it clear to us that we would be enrolled into a subscription-based service that would charge us the annual fee. We have only noticed this charge on our credit card...SURPRISE!! and we are very disappointed in this practice. We are seeking a refund.This happened on October 20, 2024 at the ************************************.

      Business Response

      Date: 01/09/2025

      Hi there! We took a further look into this and are happy to see that a Member of our service team reached out to you via email and provided a resolution to your concerns.

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is used by ******** to verify identity and make employers aware that the applicant is legally entitled to apply for employment through ********. I used a state issued drivers license in the ************************ and Clear denied my identity verification. I have tried several times and it keeps giving me a statement that my identity couldnt be verified.

      Business Response

      Date: 01/15/2025

      Hi ********! CLEAR has partnered with ******** to provide friction-free identity verification for ******** users, enhancing platform trust and underscoring LinkedIns status as the most trusted social media network. We apologize for the trouble you experienced with completing your verification. Your understanding and patience as we work diligently to improve your experience in collaboration with ******** is truly appreciated.

      We took a further look into this and it appears you may have a duplicate CLEAR account that may be causing you trouble with the verification process. A member of our ************** Team has reached out via email to further assist with the removal of the duplicate. If further assistance is needed, please reach our **************s Team by phone a* *********** *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time or email us at ******************************************* referencing Case #********.

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      Thank you for assisting me with the verification of my LinkedIn account. 
      Sincerely,

      ******** ******



       

    • Initial Complaint

      Date:01/02/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against CLEAR regarding their ongoing failure to resolve issues with ******** verification and inadequate customer support. Despite being a registered CLEAR member with valid KTN and passport verification, I have been unable to complete LinkedIn verification for over two months due to persistent system errors.The issue significantly impacts my professional activities, as LinkedIn verification through CLEAR is crucial for my business operations. Despite multiple attempts to resolve this through their support channels, I have received only generic responses advising me to "try again later." My requests for escalation to supervisors or technical specialists have been ignored or met with the same automated responses.CLEAR markets itself as a leader in identity verification and streamlined customer experiences, but my experience demonstrates significant gaps between their promises and delivery. Their support team's continued failure to address or escalate this issue shows a concerning lack of accountability and professionalism.I request the BBB's intervention to achieve the following:Immediate escalation to a senior technical team Detailed explanation of the verification failure and resolution steps Review and improvement of their customer support practices Compensation through a premium membership upgrade I have documented all interactions, including email correspondence, error messages, and a detailed timeline of support attempts. This evidence demonstrates CLEAR's consistent failure to provide meaningful assistance or ************* a company promising innovative identity verification solutions, CLEAR's handling of this situation falls far below acceptable standards. Their dismissive approach to customer support and inability to resolve basic technical issues requires immediate attention and correction.

      Business Response

      Date: 01/16/2025

      Hi *****! 

      Thank you for bringing this to our attention!

      We understand how crucial it is to verify your LinkedIn account through our platform, especially when it comes to representing your professional identity. 

      We are committed to ensuring that your verification process is friction-free, and we are happy to inform you that a member of our specialized team has contacted you via email on this issue. 

       If further assistance is needed, please reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********.

      Customer Answer

      Date: 01/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have reviewed the response made by CLEAR in reference to complaint ID# ******** and have determined that my complaint has not been resolved because:
      While I appreciate their efforts and the explanation provided, I am disheartened that more steps cannot be taken to verify my identity despite the documentation I have already submitted. I have provided my drivers license, passport, and Known Traveler Number, yet my identity has still not been verified. I also confirmed that my cell phone number is through ************* a legitimate carrier, and I have not had issues with verification for any other service provider until now.
      It is frustrating that CLEARs current processes do not offer alternate methods to address verification challenges for individuals who may not use major carriers. I believe that in this digital age, additional steps or flexibility should be offered to accommodate all customers.
      I am seeking a resolution where CLEAR either verifies my identity using the provided documents or offers an alternative method for completing this process. I am also happy to discuss this further and have provided my availability to CLEAR. I remain hopeful for a favorable resolution.
      Thank you for your assistance.
      Sincerely,
      ***** *****

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

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