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Business Profile

Security Consultant

Clear

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Consultant.

Complaints

This profile includes complaints for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Clear

      65 E 55th St Fl 17 New York, NY 10022-3414

    • Clear

      85 10th Ave Fl 9 New York, NY 10011-4768

    Customer Complaints Summary

    • 360 total complaints in the last 3 years.
    • 123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CLEAR refuses to verify my LinkedIn profile, despite me providing every single form of verification they've requested several times. I opened multiple support tickets, which they immediately closed with no solution. I waited an eternity on hold and spoke to a rep, who also offered no solution. I was told I'd receive a call back from a supervisor, but no one ever bothered to call me.The only reason they can manage to provide for refusing to verify me is that they don't like my cell phone provider - that my cell provider isn't "trusted" or "legitimate." My cell phone provider is Visible by *******. According to a ****** search that took me precisely 2 seconds and cost nothing to perform, ******* is the largest cell carrier in the **, with 146 million subscribers, and a 37% market share. There is no word other than asinine to describe how totally ridiculous it is that this absolute joke of a company called CLEAR doesn't think that the largest cell provider in the ************* is good enough for them.CLEAR, if they even bother to respond, will come back and say that Visible by ******* is a "pre-paid" service, and therefore not trustworthy. Their understanding of what that term means is deeply rooted in the previous century. Visible is not providing burner phones with pre-paid minutes. I have a registered account, in my name, with my credit card on file, paid automatically every month just like any other cell service. I have had the same cell phone number for 20 years. I provided every other single form of identification they've requested. The incompetence they've displayed is truly unprecedented.All I want is them to do their one job, and verify my LinkedIn profile so it's as visible as possible to potential employers. CLEAR is literally hurting my chances at bettering my life, purely out of idiocy and what seems like pure spite that I dared ask them to correct the problem. Pathetic.The Visible site in case there's any doubt: ***************

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried Clear for a trial basis and realized it was worthless to me. It wasnt available at airports where I traveled frequently, and the one time I used it at the **************, their line was as long as the regular TSA line. I canceled, but somehow they keep trying to charge my credit card every two weeks $199. When I contacted to complain, they said they only had record of my canceled account. If so, then why are charges continually being tried on my credit card? I just want them to stop and to never contact me again. Previously they asked for the credit card number, but with Apple Card security, they changed the number and I dont have access to it. ***** also refuses to share it. What has to happen to make them stop?! ******** company all around.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clearme continues to charge me day after day, week after week for an unwanted service.Clearme needs to stop taking advantage of unexpected people. Stop Clearme, shut them down.

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never saw this companys name before a 3$318 charge appeared on my account:. This is complete fraud!

      Customer Answer

      Date: 05/10/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Clear has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the airport and was convinced that using the clear would get me in the line faster. It did not get me in theline faster. It actually took longer and I already have been scammed by you guys in 2016 so I knew immediately to cancel my subscription. I still got charged $200 so you didnt cancel my subscription and Ive been hung up on eight times now and canceled chats four times afterbeing told on the phone verbally Word for Word that the money was processed into my account and was in my account already it was not processed. $200 plus overdraft fee and now I have five business days so eight days of overdraft fees that will accumulate after being told its back on my card of up to $400. I was lied to and now every single *** says an auto response and then ends the chat and I cant get a supervisor on the phone. This company has been scamming consumers for 9+ years and they refuse to even comment on the $400+ overdraft fees and think my bank will take those off which we all know they wont. I cant believe this business model and customer service and the fact that they lied and said its back on my account. And I was also told my subscription was canceled but then the next *** said it was not. This company is a scam.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approached by a sales representative at the airport offering a trial membership for clear, I signed up and then when I tried to cancel the website couldnt pull up my account, so I figured the account was never established then I saw a charge on my credit card so I disputed the charge. My credit card company came back with a response that I was responsible for not having cancelled in time. Ive tried accessing the account but when I go in the website it says Im a free customer. Ive tried to find a phone number and I am unable to find a customer service representative to help locate paying account

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, March 19th, I had a business trip to *******. One of your associates presented himself as a *** employee and offered a free membership. My debit card was fraudulent charged for $199. The first day (3/19) my account was charged $0, but the second day (3/20) my account was charged $199. ******* stated that the company put a reoccurring charge on my account.

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/4/35, I received an alert from my bank of possible suspicious activity on my debit card. The bank put a temporary hold on my card while they contacted me. I immediately requested a refund from Clear which they stated that it would be done that day. When I contacted the bank, they released the card so that they could process the transaction and wait for the refund that they had shown was in process. Well because there was a hold on the card when the refund initiated, the refund was declined. The bank stated to contact Clear and notify them that the refund was declined so they could process it again. It is now 3/18/25 and still no resolution and have contacted Clear four times now and I get the same response "check back in ***** hours". What a ***** ** **** They can easily look at their transactions and see that the refund never processed fully, but they sure as heck took the money quickly. They say that they'll connect with leadership but apparently they have been quite inadequate to handle any issues. What a joke!

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear as they repeatedly said they would do, regarding complaint ID ********.  In need of some guidance, I contacted my bank again to see what options I had, if any.  They ended up attempting to contact CLEAR to see if they could contact someone that could actually assist and not make false promises.  My bank spent 45 minutes attempting and they were finally able to speak with someone who was actually able to assist.  Banks usually dont assist like this but its sad that my bank had to navigate their poor customer service.  Luckily, I was finally given my refund due to my banks assistance.  The issue is now resolved.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the service I experienced with Clear on January 20th at **************. In all the other airports that I passed through, I could use manual verification process while my driver license was under *********** only have the paper version of driver license. However, on January 20th, I was told by the agent at *** after queuing for 30 minutes that they could not do manual verification. I talked to the online agent, who told me that I am correct and I should persuade the airport Clear agent that they are wrong. However, the online agent did nothing to communicate with the airport agent to let me use the manual verification process. I ended up requeued for the regular line. This has created a lot of confusion and nearly caused me to miss my flight, and this inconsistency led to unnecessary stress and disrupted my travel ******** a paying member of Clear Plus, I am deeply disappointed by this experience. I expect a reliable and consistent service, and this experience undermined my confidence in your company. Due to the poor service I received, I request the supervisor to review this incident and consider a partial refund of my membership fee.

      Customer Answer

      Date: 03/31/2025

      Better Business Bureau:

      At this time, I have not been contacted by Clear regarding complaint ID ********. It has been deeply disappointing that Clear has ignored this subpar customer service event and refused to make things right

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Clear in the airport in June 2023. Despite the employee not informing me that the credit card on file would be charged annually, I still called in June 2024 to cancel the annual service. Despite canceling the service, Clear still charged my credit card the annual fee of $189 in June 2024. Since canceling Clear in June 2024 I have not used the service, despite traveling many times. I have been emailing and calling Clear to have them reimburse the charge and they will not. At this point not only have I been scammed out of $189, but I also feel they will continue charging my credit card for years to come.

    Clear is NOT a BBB Accredited Business.

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