Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting charged from this business. I dont know what this is or how they got my bank info but they charge me random prices at random times

  Business Response

  Date: 04/20/2023

  Hi *******,

  Thank you for bringing this matter to our attention.

  BeenVerified is a website that provides a searchable database of aggregated public records.

  You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more.

  Does this sound familiar?

  We were able to locate an account that matched the information provided.

  If you believe someone has made an account on your behalf fraudulently, we take these matters very seriously and want to resolve this immediately for you.

  Rest assured that the account was cancelled and you were issued a refund of $26.89. 

  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  If you have any questions, please feel free to email us ********************************** 

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for ***** three times by this company. I never signed up for any ongoing charges and or services from this company. Obviously, I'm not the only one. I have filed a claim with ***** to stop these transactions and get a refund from Been verified.

  Business Response

  Date: 04/17/2023

  Hi ****,

  The account was created on 01/31/23 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $26.89.
  
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
  
  Please be assured that your account was canceled and you were issued a refund of $80.67. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won't remove my data. Followed their instructions to a T and it's still there. And, the process takes over 20 minutes to begin with. Ridiculously difficult and time consuming.

  Business Response

  Date: 04/13/2023

  Hi there ********,

  
  Thank you for reaching out.
  Please know that we take your privacy concerns very seriously.

  This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.
   
  Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request.

  Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data.

  In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out.

  We encourage you to check to make sure that your record was removed and to contact us at ********************************** if you encounter any issues.
   
  Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
   
  Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ********************************** and we will be happy to help you remove that record as well.

   

  If you have further questions and or concerns, please feel free to email us at ********************************** 

  We are always more than happy to help! 

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, Been Verified started charging a monthly service fee to my Apple credit card. I do not know who BeenVerified is or what transaction I may have made that would have instituted a monthly charge. That charge recurred until this month, March 2023, at which point I did a web search and found a phone number to cancel the subscription. The cancellation process was simple, (I think, well see if it sticks) but its unclear when I wouldve signed up for such a service. In searching online, it appears that this is a common complaint, enough so that the Better Business Bureau has already taken action on this. Im filing my complaint simply to let the Better Business Bureau know that this is still an active and ongoing concern.

  Business Response

  Date: 04/04/2023

  Hi there ****,

  Thank you for reaching out.

  
  Upon further review of your most recent contact to our ************* team, we were able to locate an account that matches the information you provided also matches your full name.

  The account was created on 12/31/22 with our $16.13 / month plan.

  Search report was also run on the account confirming the use of the service. It appears we did not receive a request to cancel prior to the end of the initial billing period thus your account was automatically renewed.

  All of our subscriptions are recurring. We let you know on the sign-up page that each subscription package will automatically renew until you elect to cancel.
   
  Nevertheless, the account that corresponds with the information provided does not currently have an active subscription and was canceled on 03/31/23. 
  If you have any additional questions, please feel free to contact us.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription 1 day after getting it. But they still billed my account for 26$. I would like to have my money refunded to me. Thank you

  Business Response

  Date: 03/30/2023

  Hi *******,
  
  Please be assured that your account was canceled and you were issued a refund of $26.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:03/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in MAY 2022, Beenverified has been charging my PayPal account $24.23 a month (starting on May 2022, last was on 5 March 2023) for some sort of membership or subscription that I have never signed up for. Strange is the payment is made from a ****** Pay account thru my PayPal account witch is link to my Bank. BTW I do NOT use ****** Pay. Recently due to this economic instability I have started to look closer into my PayPal account and surprise I have noticed the recurring charges from BeenVerified. Its now been 11 months of charges totaling $266.53 (as 28 March 2023). I have never been on their website until today to look up their address to confirm I am filing this complaint against the right company. I have contacted them numerous times about the fraudulent charge and been hung up on. . I don't know how they received my PayPal information, but I have also filed a complaint with PayPal and my BANK opened a case with them in an attempt to receive my refund while also making sure to block this business from accessing my account in the future. I see a lot of people have the same problem with this SCAM, is very wide spread and look like some data breach. If is needed I can provide my Bank statements w/ the charges from them. Attch the last paypal charge to my bank thru a scam ****** pay account. Please help.

  Business Response

  Date: 03/29/2023

  Hi *****, 
  
  Thank you for allowing us to respond to these concerns. We take these concerns very seriously more importantly we would like to investigate your contact with us. Please confirm the phone number you called to reach us, also please confirm the number that was used during your call to us so that we can investigate. I was unable to locate a contact based on the number shared with this complaint and we would like to look into why the call was disconnected. 
  
  After further review, I was able to locate an account that matches your full name and billing zip code.  BeenVerified is a website that provides a searchable database of aggregated public records. You can search for a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers, and email addresses. All searches are run by you in your account, once you sign up for an account. Does this sound familiar?
  
  The account was created on May 5, 2022, with our upfront monthly subscription for $22.86.  Upon further review, it appears we did not receive a request to cancel.  In that event, the account was automatically renewed to the monthly subscription of $22.86. When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.  Each customer must agree to these terms before successfully creating the account. This way our customers are fully aware of the charges including instructions on how to cancel. (Please review the attachment example)
  
  
  Please be assured that the account was canceled and you were issued a refund of $242.30. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us. 
  
  Kind regards,
  BeenVerified Customer Care
  **************************************
  ********************************
  **************

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my account since September of 2020 and I continue to get charged $30 a month. I was advised to send an email to the support department and they have been ignored. I want to be reimbursed for every month I have been charged.

  Business Response

  Date: 03/28/2023

  Hi ******,

   

  Thanks for contacting us. Please know all of our subscriptions are reoccurring if not canceled. I was unable to locate previous cancellations requests. 

  Please be assured that your account was canceled and you were issued a refund of $264.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********************************************
  
  
  
   
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has taken out $28.61 for over a year and a half on my Amex card. I have called Amex to stop the charges. I am being charged through my apple account which I do not have an account from been verified. I will despite these charges or get a lawyer involved. This is ridiculous. The picture included is from Sept 2022and they continue to take money out monthly. I just caught it and I want a FULL refund.

  Business Response

  Date: 03/27/2023

  Hi ****,

  Thanks for reaching out. We appreciate you bringing this matter to our attention. Upon review of the account we are unable to see any prior cancellation requests, all of our subscriptions are reoccurring if not canceled.Please be assured that your account was canceled and you were issued a refund of $343.32. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

  Customer Answer

  Date: 04/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I am unsure how the refund is only around 300 dollars. $28.61 * 18months is $514.98. The business stated that this is a full refund. So Im inquiring why I am being short handed yet again?  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/03/2023

  Hi ****,

  Thanks for reaching back out. We apologize for the confusion a full refund was processed, a refund of $343.32 and $287.10. We are apologize for the confusion a total refund was processed.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only wanted to spend $1 for the trial for a one time use but have been charged $26 today. I cant get back into my account now because somehow none of my emails are linked to it. I just want my card removed from the website before this becomes a monthly thing. Again I do not want to continue, I want my card removed from the site.

  Business Response

  Date: 03/24/2023

  Hi ******

  Thanks for contacting us.BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. All subscriptions are reoccurring if not canceled. 
  
  
  Please be assured that your account was canceled and you were issued a refund of $26.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:03/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged unknowingly since February 2021 (2+ years) . I do not recall signing up for this service and will also dispute this with my banking institution as well. After looking over bank statements I noticed being charged 27.98$/month totaling $337 in fees. Ive tried to cancel my subscription and Im requesting a full refund. I have not/do not currently use this website nor its services. Please remove my account from your list.

  Business Response

  Date: 03/24/2023

  Hi *******,

  Thanks for reaching out.BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.All of our subscriptions are reoccurring until you elect to cancel. 

  Upon review of the account found we were unable to see any previous cancellation requests. 

   

  Please be assured that the account was canceled and you were issued a  full refund of $336.76. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.