Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that BeenVerified and their service providers do the same. Such as NumberGuru, PeopleLooker, *********** and etc. Signed a subscription with a data removal service as they provide ongoing monitoring and updates to ensure my fathers information remains removed. Optery was given limited power of attorney to maximize the effectiveness of their data broker removal requests, therefore making them an authorized agent for the specific person identified. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. Under the California Consumer Privacy Act (CCPA), businesses generally have 45 days to respond to a consumer's request to access or delete their personal information which they have not complied with. ****** submitted a request to output on May 19, 2025, however his information has not been removed. This is a formal notice to BeenVerified that they stop sharing and distributing my deceased fathers information. Please see the attached images displaying ******* ******* information along with our home number ************.

  Business Response

  Date: 07/29/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  Please know that we take your privacy concerns very seriously. However, the daytime phone number was provided incorrectly so we could not opt that information out, you are more than welcome to share that with us so we can opt that out as well.
  
  This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.
  
  Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at ******************************* if you encounter any issues.
  
  Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
  
  Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************************* and we will be happy to help you remove that record as well.
  
  If you additional questions, please feel free to email us at ***********************************

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  
   
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 26Jul2024, BeenVerified started billing me $28.79 every month, although I did not sign up for an account or authorize a recurring payment. I was unaware of these charges until I reviewed my statements in July2025.16Jul2025 I e-mailed support and the account was cancelled, ref#*********.20Jul2025 Another $28.79 debit appeared after cancellation; BeenVerified later refunded that single charge.Despite multiple e-mails (16Jul, 18Jul, 22Jul2025) requesting a full refund, BeenVerified says its system only allows refunds of two transactions within 60days and refuses to credit the seven earlier months (Jul2024Feb2025) that I never authorized or used.I have already provided the company with: List of charge dates, Proof I could not log in (no password reset e-mails match my addresses)I have also disputed the charges for the previous 120 days with my bank.Amount still owed: $201.53 (7$28.79, July 2024 through February 2025).I am seeking a refund of this balance and written assurance that no further billing will occur.

  Business Response

  Date: 07/23/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We do apologize for any confusion or inconvenience caused.
  
  We were able to locate your most recent contact with our **************** team. Please note that all accounts are created on the users end.
  We have reviewed the identifying details provided and can confirm that your full name, email address, and phone number matches the information associated with the account.
  
  We completely understand your concerns regarding the account. 
  
  We did not receive any additional request to cancel the account from the activation date until 07/16/25.
  
  We'd like to look into the situation; could you please give us a screenshot of the email cancellation request or a reference for the cancellation if the request was made by phone or chat?
  
  BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Please be advised that multiple attempts to process payment were unsuccessful.
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  In this event we have issued a refund beyond a single refund in the amount of $28.79.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior 2 to 4 years.Charged about $30/month, but only logged in a couple times. The last one was for a vehicle report about two years ago, and then forgot all about the account & the subscription. It was a small monthly amount on my credit card, which unfortunately I was paying without carefully reviewing the charges.I let them know & they only refunded one month.

  Business Response

  Date: 07/16/2025

  Hi ***,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We were able to locate your most recent contact with our **************** team. Please note that all accounts are created on the users end.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Upon further review, the account was reactivated on 09/11/23 with our $5.00 7-day trial.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  In this event we have issued a refund beyond a single refund in the amount of $57.58.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested several times for my information to be removed from their website and they have refused to do so. I have submitted it ****** opt out request but I dont get a confirmation email to confirm my email address. I tried to use their chat, but it doesnt work either.

  Business Response

  Date: 07/16/2025

  Hi ***,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  Please know that we take your privacy concerns very seriously.
  
  This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.
  
  Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at ******************************* if you encounter any issues.
  
  Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
  
  Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************************* and we will be happy to help you remove that record as well.

  If you have any questions please feel free to contact us at ************************************************************.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been Verified charged my credit card $32.89 on 7/7/25. I have tried to cancel the service and charge via calling their customer service number but it will not allow me. I never gave them permission to charge my card in the first place

  Business Response

  Date: 07/09/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  The account was created on 06/28/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $32.89 on 07/06/25.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  Furthermore, I was able to review your recent contact with our customer care team on 07/08/25. Please be assured that your account was canceled and refunded with $32.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1 for one week of service and cancelled my subscription immediately, the same day. Yet I was then charged $36.24 for continuation of the service, which I had NOT authorized.

  Business Response

  Date: 07/07/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. Please share how you initially requested to ****** the account. We will be more than happy to investigate your prior request to cancel. BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $36.24. We issued this refund in an act of good faith based on your expressed circumstances.
  
  If you have any questions please feel free to contact us at ***********************************

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed a charge of $32.89 to my ****** account. I didnt authorize not sign up for these services and the charge is fraudulent. I am requesting a full refund. I tried to send an email to support @*************** and it bounced back to me.

  Business Response

  Date: 07/07/2025

  Hi *********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.

  We noticed that the email address provided may contain a typo, which could be the reason the email was not delivered successfully.

  BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. 
  
  Does this sound familiar?
  
  Please note that all accounts are created on the users end.
  We have reviewed the identifying details provided and can confirm that your full name and email address matches the information associated with the account.
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
  Each customer must agree to these terms before successfully creating the account.
  
  If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
  
  The account was created on 06/23/25 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $32.89. 
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  Please be assured that the account was canceled and you were issued a refund of $32.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions please feel free to contact us at ************************************************************.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Been Verified only twice and paid then $ ***** to verify two different cars I bought for each of my two daughters. Been verified website asked me for my debit card information and three security numbers which I put twice. Now they said that I opened a 7days free trial that I should close before (7) days, which is a false statement and/or a tricky action of their website, because I remember not taking that action, since I am not a car dealer to need a monthly service from them. Therefore, they have charged me from (September, 2024) to (May, 2025) each time ($ *****) [without my consent]. I called then to return me the ($ ******) and they only will return ($ *****). I am making this complaint to force them to return me the other ($ ******) they own me.

  Business Response

  Date: 07/07/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We were able to locate your most recent contact with our **************** team.
  
  We completely understand your concerns regarding the account. 
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  In this event we have issued a refund beyond a single refund in the amount of $28.79.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently charged my account and refused to close it, give information on it, or refund my money.

  Business Response

  Date: 07/07/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We were able to locate your most recent contact with our **************** team. Please note that all accounts are created on the users end.
  Additionally, we have reviewed the identifying details provided and can confirm that your full name and phone number matches the information associated with the account.
  
  We completely understand your concerns regarding the account. 
  
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  In this event we have issued a refund beyond a single refund in the amount of $79.68.  We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
  
  If you have any questions please feel free to contact us at ***********************************

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The reason why they have my phone number is because I inquired about the charges they had on the account the name that they have how many account is a name that I have not used in 7 years The address they have on the account is my address that I moved from **************************************************************************************************************************************************************** that email address The email address they have on the account is not my email so therefore how would I know anything about this. Is it not illegal for someone to use somebody's identity and also use their credit card without their knowledge and the ones accepting it are liable for that fraudulent charge which this account was done fraudulently. I informed them that it was done fraudulently and they turn around and said the account was closed I would get a full refund never sent a full refund and then a week and a half later charged me for another month. I have talked with someone at attorney's office and they're willing for me to make an appointment and set down with them and said that sensors multiples arguments about how this company is fraudulently scamming people and taking their money there could be a lawsuit or a class action lawsuit if enough people signed up if you read their reviews for been verified you will see that they do this all the time to multiple people if you read the reviews since this was filed I have talked with a supervisor just for her to hang up on me in mid conversation, I called back and got her back on the phone after over 45 minutes and then also for her to tell me she will call me back by the close of business that day and did not hear from her for 4 more days and I had to call her then, still nothing resolved still same runaround and they have no intentions on doing what is the right and lawful thing to do

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 07/16/2025

  Hi ******, 
  
  I sincerely apologize for any confusion or inconvenience this may have caused.
  
  I completely understand your position.
  
  After conducting a thorough review, we have located your previous contact with our customer service team through live chat on Jan 21, 2024 regarding your account. The information provided in that communication is consistent with the details outlined in your complaint. We have matched identifying details against the account, the email address provided match.
  
  Our sign up page is designed to highlight the trial instructions, the total cost and how to cancel before the subscription converts to auto renew into the monthly subscription.
  
  Please reference the sign up page link used to create the account : ******************************************************************; The *** section highlights the 7-day trial membership details, how to cancel and what happens if the trial is not cancelled.  Additionally, in order to view search results, all customers must agree to the terms of service and privacy policy. Both boxes are required to be checked off before viewing results. In this regard customers are encouraged to read about the trial which includes the date of renewal and instructions on how to cancel. Any feedback on how we could have made your experience better in terms of highlighting the subscription details would be great!
  
  To summarize, section 18 of the Terms and conditions state We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. In this event we have issued a refund of $79.68 which based on your case we determined was in good faith.
  
  We understand that you were under the impression the cost was for one report although all customers are required to  agree to the terms with instructions on how to cancel the trial.  
  
  The first required box states " Your trial is limited to running 100 reports during the trial period, which lasts until (ex. 1/7/2025). If you would like to cancel before your trial ends, you may do so for any reason. Simply email ********************************** or use our Contact Us form. Otherwise, your trial will end on (ex.1/7/2025), at which time you will be charged the standard monthly rate of $36.89 plus applicable sales tax. Your membership will automatically renew every 30 days thereafter until you cancel." 
  
  Since we did not receive a request to cancel, the account was renewed as outlined. We are unable to issue any further refunds on this account.
  
  Thank you once again for reaching out to us. If you have any further questions or need additional assistance, please dont hesitate to contact us at *********************************** Were always here to help.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a trial period with **************************. I did a people search and cancelled the subscription a day or two later on June 6, 2025. I received a cancellation verification and I screenshot the page. Today I was charged anyway. I returned to the website to get their phone number and checked my account. The site said my account was active. I cancelled again and called the number they provided but was unable to speak to anyone or leave a message. I want my money refunded.

  Business Response

  Date: 06/13/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  We do apologize for any confusion or inconvenience caused.
  
  We completely understand your concerns regarding the account.
  
  Our records do not show a previous request to cancel after additional investigation of the account.
  We'd like to look into the situation; could you please give us a screenshot of the email cancellation request or a reference for the cancellation if the request was made by phone or chat?
   
  BeenVerified wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  The account was created on 06/04/25 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $30.89. 
  
  Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  Furthermore, please be assured that your account was canceled and you were issued a refund of $30.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have additional questions please feel free to contact us at ***********************************