Business ProfileforEasy Spirit

Easy Spirit has been delaying in rectifying that I was sent the wrong color shoe. It was their own error. Since I reported the error, I have been treated like a chess ****. Made to jump through a series of ridiculous hoops like wanting photos of the shoes before I could send them back. Also being told FALSE information by a "customer service" team, when I think that they are being honest in wanting to fix their mistake. All I get are run-arounds and apologies, but I am still being made to jump through hoops. Why am I being inconvenienced when the problem was caused by Easy Spirit? You will see in the screenshots where I am being told that I could CALL and get assistance with placing my order. Only to then be told on the phone that they can't help me because I have a credit on file. The MOST ridiculous thing--- and it contradicts what I was told IN WRITING, which you will see that in the attached document. So, I was told IN WRITING that after I place my new order (which is really an exchange since they sent me the WRONG COLOR shoes), that Easy Spirit will credit me the price adjustment. Read the words: AFTER YOU PLACE YOUR ORDER, WE WILL ADJUST THE ****** So, when I reached out to say hey, I placed the new order, then "customer service" has the gall to tell me IN WRITING, AFTER THE SHOES HAVE BEEN DELIVERED, we will adjust the price. What the heck is going on here??? Everytime I follow their instructions, I get screwed. I want my shoes and the price adjustment, and I want to be DONE WITH THESE SHYSTERS! THIS IS THE ABSOLUTE WORST SERVICE I HAVE EVER RECEIVED.