Business ProfileforPenguin Book Writers

I am writing to file a formal complaint against Penguin Book Writers regarding the failure to refund my payment for services rendered. In February of 2023, I engaged the services of Penguin Book Writers to fulfill a contractual agreement to publish my book with the assurance that it would be complete no later than the end of the year. However, my experience with them quickly turned sour as I encountered numerous issues within the first few months of our engagement. Despite raising my concerns with the various "team members" assigned to me, the situation did not improve, prompting me to request a refund at the end of 2023. In writing, *************************** and ************* assured me that my refund would be processed promptly. However, despite their assurances and the passing of over two months, I have yet to receive the promised refund. Further, the email I was using to communicate goes repeatedly unanswered.Throughout this ordeal, I have been subjected to a barrage of excuses and delays, leaving me deeply dissatisfied with the level of professionalism and integrity demonstrated by Penguin Book Writers. The lack of transparency and failure to honor their commitment has caused me significant inconvenience and set backs.I hereby request that the Better Business Bureau intervene in this matter and facilitate the full refund of my payment from Penguin Book Writers. Additionally, I urge the BBB to investigate the company's business practices to prevent similar incidents from occurring in the future.Thank you for your attention to this matter. I trust that the Better Business Bureau will take appropriate action to resolve this issue promptly.