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          Find a Location

          The New York Times Company has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe New York Times Company

            Publishers Periodical
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            620 Eighth Avenue

            New York, NY 10018-1618

            Visit Website

            Customer Reviews

            1.26/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            270 complaints closed in last 3 years

            80 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/19/2014

            Years in Business: 172

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The New York Times Company has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              620 Eighth Avenue, New York, NY 10018-1618
              BBB File Opened:
              4/15/1999
              Years in Business:
              172
              Business Started:
              9/18/1851
              Business Incorporated:
              1/1/1896
              Accredited Since:
              12/19/2014
              Type of Entity:
              Corporation
              Business Management
              • Mr. Arthur Ochs Sulzberger, Jr., Chairman
              • Mr. Arthur Gregg Sulzberger, Chairman and Publisher
              Contact Information

              Principal

              • Mr. Arthur Ochs Sulzberger, Jr., Chairman
              • Mr. Arthur Gregg Sulzberger, Chairman and Publisher
              Additional Contact Information

              Fax Numbers

              • (646) 428-2197
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              270 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I have been trying to cancel my *** monthly subscription over the course of the past few months. The New York Times claims they are unable to locate my account despite acknowledging that they have my credit card information on file and have confirmed various times the amount and date I was charged for my monthly subscription. Every time the case is "escalated," the *** claims to have emailed me seeking additional information yet the email(s) appear in neither my spam nor inbox. 4/2/24: escalation number ******* 3/7/24: escalation number ******* 2/6/24: escalation number ******* I am requesting a refund for the December 2023 to April 2024 payments that I made.
              Read More
              Read 269 More Complaints

              Customer Reviews

              38 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Viney S

              04/09/2024

              The New York Times is deliberately discriminating against me. In the last few weeks I have commented on several articles published by the newspaper. They stopped publishing my comments, once I contacted them and complaint about blatant discrimination by The Times. It seems someone has taken it upon themselves to block my comments. I follow all the rules that The Times has asked its readers to follow when commenting on an article. This is truly unacceptable. It shows a complete lack of concern for my rights. The Times is a powerful newspaper and I believe the editors think they can do whatever they want to do and are not accountable to their readers or the public at large. By shutting me out they are violating my rights as a citizen and are taking on the role of jury and judge. I find this behavior capricious and dangerous. This is censorship at its worst. I need your help to resolve this.
              Read 37 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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