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Find a Location

eMerchant Authority Corp has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • eMerchant Authority Corp

      5200 Waterford District Dr Ste 200 Doral, FL 33126-7000

      BBB Accredited Business
    • eMerchant Authority Corp

      111 John St Ste 1530 New York, NY 10038-3101

      BBB Accredited Business
    • eMerchant Authority Corp

      100 Biscayne Blvd Ste 2106 Miami, FL 33132-2307

    Business ProfileforeMerchant Authority Corp

    Payment Processing Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.92/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/2019

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Emerchant Authority provides payment processing services for commercial clients.

    Business Details

    This is a multi-location business.

    Find a Location

    eMerchant Authority Corp has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • eMerchant Authority Corp

        5200 Waterford District Dr Ste 200 Doral, FL 33126-7000

        BBB Accredited Business
      • eMerchant Authority Corp

        111 John St Ste 1530 New York, NY 10038-3101

        BBB Accredited Business
      • eMerchant Authority Corp

        100 Biscayne Blvd Ste 2106 Miami, FL 33132-2307

      Location of This Business
      5200 Waterford District Dr Ste 200, Doral, FL 33126-7000
      BBB File Opened:
      11/18/2019
      Years in Business:
      5
      Business Started:
      8/1/2018
      Business Incorporated:
      8/13/2019
      Accredited Since:
      12/11/2019
      Type of Entity:
      Corporation
      Business Management
      • Mr. Paul Kanevsky, CEO
      Contact Information

      Principal

      • Mr. Paul Kanevsky, CEO

      Customer Contact

      • Mr. Paul Kanevsky, CEO

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/04/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I had a really unfortunate experience with this company. I ordered a iPad case for my business, a simple $70 item. I get a call a week later saying that they have no cases left in stock, so they'll refund me and, to retain a loyal customer, provide me a free card reader device in its place. Neat!Well, unfortunately, after a mandatory contract signing and providing my bank account details, I felt uncomfortable moving forward. My agent (*******************) assured me I would not be charged until I set up the device and start accepting card payments. Even though I objected and decided to not move forward, my agent did everything in his power to get me to sign the form. I ended up signing.I received the device and it remained unopened in its original packaging and I began to receive fees. After being charged $100+ in fees only a few weeks into owning the device (still unopened btw), I decided to call up Emerchant Authority to cancel/return my device. By the way, the contract never said anything about non-usage fees, only a pin-access fee of $10/mo.When I called to return the product, my agent simply refused to accept the return. "Just use it, I don't understand. Why don't you just keep it?". I'm happy with Square, thank you very much. It wasn't until I called the general service line a week later for someone else to offer me a return label.Even though I cancelled on April 19th, I am still getting charged now into May and it's ridiculous. I've received no value from this company, I'm out $100+ dollars, and it's hardly worth my time to fight this with my bank and with Emerchant. I would have loved a simple cancellation form and a quick credit to my bank account, but nope.Never doing business with Emerchant again. First experience with them and a terrible one.Refund: $38.85 on 5/2 Refund: $10.90 on 4/3 Refund: $30.00 on 4/7
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Deja S

      1 star

      04/01/2024

      STAY FAR AWAY FROM Merchant Authority at all costs. Its a complete sham. Their assistance is far from adequate, and the team consistently provides misleading information. Theyll unexpectedly increase your processing rates and impose numerous undisclosed fees. The customer service, particularly from someone named **** , is utterly lacking in professionalismreminiscent of dealing with a group of teenagers. Ive been left without a functional machine for months, yet Ive been billed for two devices despite only having one. ***** handling of matters was profoundly unprofessional. I urge you not to disregard my experience lightly. You are much better off opting for Toast, which offers no contractual obligations and a team of decent, professional individuals. Merchant Authority is, in my opinion, the absolute worst, and its baffling how they havent faced legal consequences for their deceptive practices.THEY DONT EVEN DESERVE THIS 1 STAR

      eMerchant Authority Corp Response

      04/02/2024

      Hello,You were accepting card through the machines that we provided last until last month but decided to switch to another company. We cancelled your account as you requested. We switched your devices when you broke them multiple times for no cost, and you were only billed for what was in the agreement. Also, you are making multiple bad reviews from different emails. There is no need for that. Attached are both of them. Thank you.

      Local BBB

      BBB Serving Metropolitan New York

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