Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously subscribed to My Myro deodorant and was able to log into my account and manage subscriptions without issues. On November 21, 2023, I received an email that my next order on my subscription was going to be processed in three days. On November 21, I tried to log into my account to modify the subscription and defer the order as the product was not needed. I was unable to log into my account. The website would accept my username and password and then reroute me to the log-in screen without letting me access my account. On November 21, after several unsuccessful attempts to log in, I emailed the support email and asked them to reschedule my shipment. No response was received On November 24, I received a notice that my card had been billed and an order had been placed. I immediately emailed the help desk again and tried to cancel the order as the website was still not working. I also submitted multiple emails through their support function on the website. On December 8, I had yet to receive the product or an acknowledgement of my emails. The charge on my card is still outstanding, and I am still unable to access my account. At this point, i want to cancel my subscription, but it seems that it is impossible (based on internet searches and comments from other subscribers) as no one can log into their accounts and customer support is not responding to emails or social media messages. This is fraudulent. I would like my subscription canceled and I would like email confirmation from the business that the subscription has been canceled and no additional orders will be placed. I have initiated a chargeback through my bank for the original charge, but the fact that it even needed to come to that is absolutely ridiculous.

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Myro has been resolved.

  The company finally canceled my subscription and I assume has resolved the chargeback with my bank. 

  
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/07/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday November 25th I placed order number #****** for $22. I have not received my order or any kind of shipment information. I have emailed the company 5 times since then with no response. My original emails were only asking for help logging in to their website. I am only able to login repeatedly with no option to check account or subscription. It only goes back to the same screen asking you to login. Now, I would like a full refund of $22, to cancel my order and a confirmation that my subscription has been canceled, I will not be charged or shipped anything in the future. I would like to fully cancel my account.

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification of my autofill on 10/30/23 for $40.75. I never received my order or order confirmation. I reached out asking about where my order was on 11/11 and 11/25 with no response from ********************************** I also emailed on 11/29 asking for my order to be canceled and refunded as well as my autoship canceled. Still no response. I want a refund and confirmation that my auto-ship is canceled. Please help!

  Customer Answer

  Date: 12/29/2023

  At this time, I have been contacted directly by Myro regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  They responded to me that my order is canceled and my subscription is canceled but no refund yet. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myro offered a subscription service to deliver deoderant refills quarterly. In spring 2023, I stopped getting marketing emails but got an email on May 29, 2023 that my credit card was expiring. When I tried to log in to my account, they had switched to 2-factor ID to log in, and any attempt to log in and modify my account resulted in a closed loop, I could not access my account. I tried to contact Myro through their website, got no reply.I tried through July to contact Myro through the web and email *********************************** to update my credit card info and still no response. On one attemt to log in, on July 13, 2023, I realized it said I was logged in, though I still could not access my account information, so I placed an order and used Paypal to pay. I was charged but never got shipping info or the order. I sent an email Aug8, 2023, asking about my order and reiterating I was unable to log in to my account to make changes, recieved no response. I attempted 7 more times to access my account online, and was unsuccessful. I tried to call or use the webchat, but the number and chat had been removed from the website, the only contact info was ********************************** I even tried calling their parent company, ****************** but the number was out of service. I assumed Myro had gone out of business, and contacted Paypal to refund the charge.On Sep 16, I received a second charge to Paypal from ************* and manage to remove ************ as a reoccuring charge from my Paypal account and recieve another refund. On Nov 21, a shipment arrives from Myro, in generic packaging, with ruined product. The only contact info on the invoice is ********************************** so I send another email demanding they cancel my subscription. No response. I get another email on Nov 28 saying again my credit card is expiring and a new charge from Myro on my card on Dec. 1 for a new order. When I called the credit card company to dispute the charge, I'm told I can't block Myro from making new charges.

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Myro directly regarding complaint ID ********.

  I have received 4 other communications from Myro, all auto-generated emails, in the time since filing the complaint. 

  The first was telling me they shipped me another order and charging me for said order. We disputed the charge with our credit card company, it is currently unresolved. The shipment itself never arrived. 

  The second was another auto-generated email @ 3 weeks later saying another order was pending and would be charged in 3 days.  We had to cancel our credit card to stop this.

  We then received an automated email informing me my order had been canceled, but specifically saying my charge has not yet been refunded. 

  Finally, on the same day as the previous, an auto-generated email saying my subscription has been canceled and they hope I come back, with a big button to push in order to do so.

  It is unclear if any of these auto-generated emails were in direct response to this BBB complaint, and more likely triggered by us canceling our credit card and disputing the charges.

  As such, and since they have yet to refund the charge, respond to the credit card company, respond to your outreach, or respond in a direct and personal way to me and my many attempts at contacting them about the ongoing issues, I would have to say the complaint is unresolved and I have NOT heard from them directly regarding the complaint, even though the goal of being unsubscribed and eliminating future charges has hopefully been achieved. 

  
  Sincerely,
  
  *************************

  
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription refill processed on 9/30. On 10/18, the order still hadn't shipped so I reached out to customer service. They said the order would ship within a week. It has been 30 days since then and the order still hasn't shipped. **************** has not answered any of the follow up emails I have sent since the 18th.

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Myro regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have charged me for products they have not sent. I requested everything be canceled last time this happened and they did not cancel. This is the second time I have had to go through this. I currently cannot get a hold of anybody at myro and nobody answers my emails. Also cannot log into my account to delete my payment information. They continue to charge me for a subscription that I no longer want and cannot cancel

  Customer Answer

  Date: 12/14/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Myro regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent in 4+ requests to cancel my account and upcoming order because I cannot log into my account online. In the past, their support has said they are "moving to a new system" but this should not take over a year to do for the customer. I have now been charged for a new order because I cannot cancel and no one has responded to any of my emails. I want my money back and my account closed.

  Customer Answer

  Date: 12/12/2023

  At this time, I have been contacted directly by Myro's CEO after I messaged him directly on LinkedIn regarding complaint ID ********, however my complaint has NOT been resolved because:

  No actions have been taken yet only a note that he would look into it.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***********************

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Myro has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order two weeks ago, I never received a shipping confirmation. Ive emailed this company five times for an update, as well as reaching out on social media. No response, and I still have not received my product or refund from them.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/02/23, I received an email that my myro order had been shipped and my card was charged in the amount of $37.00. After noticing months later on 11/08/23, that I have not received the order, I attempted to log into my online account so I could review the transaction. I was unable to log in, even after trying to reset my password twice, and trying to log on using different web browsers and devices. I assumed that they had a problem with their website so I sent an email to the company the following day, 11/09/23, about the issues I was having with my order and trying to log in. Their website claims to respond to email inquiries within 1-2 business days. They have no other method of contacting the company such as a phone number. I have since sent two other emails, last one being today in regards to now wanting to cancel my subscription, 11/14/23, because I have not heard from the company. I am still unable to log into my online account to cancel my subscription myself. This is of course very problematic as they continue to have my information without my consent. I have also read online that multiple users are having the same issues in regards to contacting the company and accessing their online accounts.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myro charged my account for their product and then never sent the products. I have gone back and forth looking for my products for almost a year. They claim their distribution center has changed and are having delays. The first issue occurred last year when they never sent my subscription but charged my account. I could not speak to anyone over the phone or get a direct answer. I spent months trying to communicate with anyone about this situation. They finally refunded my money and agreed to send the product again with an additional discount. This was back in summer. I have now been charged again for the product and have not heard from anyone since the beginning of October. I have an attached the screenshots of emails. Please let me know if you need further information. I feel like this has turned into a scam!