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Business Profile

Online Retailer

Miracle Brand LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Miracle Brand LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 101 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3rd email for assistance for a **************** Also heading to the BBB for *************** credit card. Sent from my iPhone On Jan 14, 2025, at 8:17PM, ****' ********* ********************** wrote:?2nd request to process return & refund Sent from my iPhone On Jan 13, 2025, at 9:54AM, ****' ********* ********************** wrote:?HelloI am not pleased with the purchase for quality and coolness. Please advise on return for my money back. Thank you.Sent from my iPhone Contact Us:For faster service please email us at. item.ProductName FREE 3pc Towel Set (White)Quantity: 1 FREE 3pc Towel Set (White)Total: 0.00 item.ProductName Miracle Made Sheet Set with FREE Gift - King / White / ********************* 1 Miracle Made Sheet Set with FREE Gift - King / White / ****************** ******

      Business Response

      Date: 02/06/2025

      **** ********* placed an order on January 02, 2025. She reached out to our customer service team on January 13th expressing that she wanted to return the sheets for a full refund. Our customer service team responded on January 14, offering a 25% refund if she wish to keep the sheets. She responded with she wanted a to return with full refund. On January 15th, customer sent her a return link where she can process the return, and receive a full refund. On January 23rd, she emailed again stating that she wanted assistance for a refund and return, theatining to write a complaint in BBB. On January 24th our customer service team responded again with return link. On January 27th, **** wrote a complaint in BBB. On January 29th, we responded to her BBB complaint via email, offered replacement and did not hear back until February 4th with her email stating that she wanted to return the sheets for full refund. On the same day, we sent her the return link. She responded "thank you", and we can now consider this compalint as resolved. 

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought Miracle Made sheets in January of 24. I sleep hot so I was looking for an alternative and these advertise youll be at the perfect temperature. Heres the advertisement: Transform your sleep with our ultra-luxurious Miracle Made Sheets.Infused with silver, Miracle Made Sheets help keep you at the perfect temperature and prevents up to 99.7% of bacteria growth.? Stay at the perfect temperature all night long. Helps reduce night sweats.? Designed for clearer skin. Stop sleeping on bacteria!? Fewer odors. Prevents up to 99.7% of odor-causing bacteria growth.? Up to 3x less laundry needed. Stay fresher for longer!? Luxuriously soft nights of sleep, every. single. night. Price tag $129. Well, needless to say, the sheets didnt make any difference to my temperature. They are extra big so you sleep on creases, and the sheets come off easily on the corners of the bed. When I took them off to launder them today, I noticed the sheet was threadbare on my husbands side of the bed. Naturally, I emailed them and they said that since I didnt buy a wear and tear warranty, they will not be replacing them. Well, I will not be taking advantage of their goodwill gesture of 25% off a new set. Heres my customer service response: Hi *****,Thanks for reaching out! I'm so sorry to hear about your dissatisfaction with your purchase. Our care guide can help you achieve the best possible results, and we have many happy customers who follow it. Per our policy, unused or gently used products can be returned within 30 days of receipt. You can find more details about our policies on our FAQ and policy pages.Unfortunately, we cannot process a refund as the timeframe for returning your purchase has expired, and your purchase did not include our optional warranty, which could have potentially covered a necessary replacement.We apologize for any inconvenience this may cause. If you have further questions, please feel free to contact us.Warmly,******

      Business Response

      Date: 12/23/2024

      ***** ***** made a purchase on ************************* on January 2, 2024. She filed a BBB complaint on December 17, 2024. We reached out to her via email on December 19 and offered her replacement for our *** 3 sheets. ***** accepted the offer and consider this compalint as resolved. 

      Customer Answer

      Date: 12/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******-*****



       

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought sheets in March, and they arrived in April. They were over 200$. They ripped within 3 months, and the company replaced. I encountered the Same issue with the second set, and the company will not make it right, even though they obviously have a quality problem

      Business Response

      Date: 12/23/2024

      ******* ******* made a purchase on ************************* on March 29, 2024. She called in June 26, informing that her sheets have ripped and our customer service team processed a replacement. She again reached out to our customer service team on December 13, 2024 informing that the replacement order ripped again. Due to the timeframe from the order was made, our team can only offer a replacement or a 25% refund. ****** opted for replacement for our *** 3 sheets and consider this complaint as resolved. 

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company states high quality product which is misleading and false advertising. They offer a short window to return product. Mine started ripping apart while sleeping. Not exactly $175 quality sheets they advertise. I sent pictures showing them they dont care. They already stole my money. Also they claim the sheets are cooling sheets which is also false advertising. I would like this company investigated for fraud. They refuse to do the right thing and reimburse me. Just offered to send me more of their cheap (paper thin) sheets.

      Business Response

      Date: 11/25/2024

      Hello **************** you for your review. Were sorry the product failed to your expectations. We have tried to reach you by email. Please return our email at your earliest convenience at ************************************* Thank you! 

    • Initial Complaint

      Date:07/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed July 2, 2024 @ 10:58 AM. At 11:14 that same morning I emailed asking to cancel this order. At 11:22 the same day I received the following in an email "** ***** ****** *** ********** ******** *** ** ***** ****** *********** ********* **** ****** ** ***** ****** ******* ** ******** ***** *** ****** ***** *** ****** **** ******* ******** ***** **** ******** **** ***** ****** *** *** ****** *** *** ***** *** **** ** **** * *** *** *** ** *** **** **** *** **** **** * ****** ********* ****** ****** *** ** **** *** **** ******* **** ***** ** ** **** ***** *** ******* **** ***** ********** **** * * ***** ** * ******** **** ***** *** ***** * **** ****** ****** * ***** **** ** ******* ******** **** ******** ***** *** **** ***** ** **** ** ***** **** **** ** **** * *** *** *** ** *** ******* ********* ** ****** ******* ** *** **** **** ** ***** ** ***** ** ***** *** ** ********** *** ******** ** **** ***** ******* * ******* *** ********** **** *** ***** ***** ****** **** ***** **** ** *** **** **** *************** ******* ****** **** *** ***** ********* ***** *********** ***** *** ********** *** ************ ***** * ******* **** ***** *** ***** * **** ****** ****** * ***** **** ** ******* ******** **** ******** ** *** ****** **** ** **** ** ** *** ** ***** ** ****** ** ****** *** **** **** ***** ** ********* ******* ************ *** ************ ** *** ******** ** **** ****** ******** **** **** ***** ******** *** *** ******** * ******* ****** ****** **** **** *** ***** **** **** ***** ****** *********** ***** **** **** ******** *** **** ** ****** *** ** **** ** * *** ****** **** ******** ***** ******* **********

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/7/2024 I ordered a set of miracle brand sheets for $119.00. At the time, they had a special offer of a 3 piece towel set for free. The photo was of a bath towel, hand towel, & washcloth. I received the sheets and a bath towel & 2 washcloths. I contacted the company & was told that they are sorry that they put the wrong picture on their website. In addition, I was told that the free towels were not their usual towels but instead a lesser quality set. There is only one type of towel on their website. Any consumer would assume that they would receive the actual Miracle Brand towels advertised on their site & that the towel set would be as pictured.In addition, they charged me ***** + tax for a warranty that I never ordered. Who on earth warranties their sheets? (They did refund this charge upon request.) An additional fraud was that upon ordering the sheets, I was offered the ability to upgrade to their Lux sheets. Nowhere on their website do they have two different types of sheets! I of course refused the "upgrade"!I expect to receive a hand towel as pictured & matching the 2 towels already sent.

      Business Response

      Date: 07/15/2024

      Customer ******************************* placed an order on June 7, 2024 and filed a complaint on June 30, 2024. Sent her an email on July 3, 2024 and offered a reshipment for the missing towels. ******* accepted and a new order was processed. 

      Customer Answer

      Date: 07/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I am still waiting for the delivery of these towels. Although they have indicated that they were shipped quite a long time ago, I never received them. The company sent a notice at the beginning of this week that they were reshipped. However, I still have not received anything!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 08/19/2024

      We already processed several replacements to make sure ************************ complaint is resolved but she was not satisfied with the repalcements so we gave her a 25% refund but she did not confirm if her complaint was resolved. If she wishes to further discuss the matter, she may return our email. Until then, we consider this matter closed.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These Miracle Sheets were piling up after about 3-4 washes. I washed very gently and used warm water and within no time, the sheets were so rough that I could NOT sleep on them. It was like laying on sand paper. I just don't understand how they could NOT back these sheets after paying so much money. They said I should have taken out the expensive warranty. Well I never saw a warranty and have never warranted sheets for my bed. I just want to be reimbursed for them please. Thanks *******************************

      Business Response

      Date: 07/02/2024

      ******************************* placed an order last 12/29/23 and filed a BBB complaint on 6/26/24. Sent her an email on 6/28/24. Processed a replacement for ***** on the same day and she also confirm that her complaint has been resolved. 

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sheets are absolutely not as advertised. They do NOT fit deep mattresses, they do not keep you cooler at night, the sheets are not well made, have pulls all over both top and bottom sheets after less than year purchased. We bought 4 sets as part of a special, which included their towels/facecloths set as a gift for each 2 sets purchased. Based upon the reviews we saw, we were very excited to get these sets and donate all of our other sheets. I wasnt super happy with the first set we opened, so luckily I didnt give away all of our other sheets yet! The fourth set we opened, when I was putting the set into the laundry to wash before use, I notice that one of the pillow cases was ripped open at the seam. I contacted customer service and was told that because it was over 30 days since purchase (the order also took over 20 days to get to us) they couldnt do anything for us because we didnt purchase the extended warranty. I explained that it was a brand new as yet unopened set and all I wanted was a replacement pillow case. Still, would not help because we didnt purchase the extended warranty. On one of their ads on social media, I left a comment with a truthful review amid an onslaught of positive reviews. And my comment/review was deleted. I left another comment/review. Again, deleted. It's no wonder all of the comments on that post were so glorious! I honestly think most of them were fake. We regret the purchase because the product was very expensive and absolutely not worth the money. We gladly paid the money expecting superior sheets, and they are just NOT. The "normal" good sheets we have are much better and MUCH less expensive.

      Business Response

      Date: 06/24/2024

      *********************** placed an order on August 27, 2023 and his wife, ************************* filed a BBB complaint on June 11, 2024. Reached out to them via email on June 13. 2024. We were able to refund 25% from the total order on June 21, 2024 and both of them confirmed on June 22, 2024 that the complaint has been resolved.

      Customer Answer

      Date: 06/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of expensive silver infuse sheets from this company in February 2024 after four months of use a large hole has developed from regular use. I contacted the company customer service and they told me I didnt buy their two year warranty so Im out of luck, the product is defective. Its very expensive and I want replacement.

      Business Response

      Date: 06/17/2024


      *** *************************** made a purchase on February 8, 2024 and filed a complaint on June 10, 2023. We contacted him on June 13, 2024 and offered a replacement on the sheets that he orderd. **** accepted the offer and he received the replacement sheets on June 16. He confirmed as well on June 16 that the complaint has been resolved. 

      Customer Answer

      Date: 06/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:05/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of King ****** and within regular use they completely ripped in under 6 months. I followed the businesses care instructions and switched them out every couple weeks with a different set. These are the only sheets that this has ever happened too.

      Customer Answer

      Date: 06/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    Miracle Brand LLC is NOT a BBB Accredited Business.

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