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Business Profile

Online Retailer

Loop America Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Loop America Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    Loop reached out to me in a ******** comment and asked me to direct message them to resolve the issue. The offered me a refund but never gave me one and havent responded to me since making the offer.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 sets of Loop Experience 2 Plus earplugs from this company. One set in Rose ***** The other in Sugar Plum. They arrived, and the Sugar Plum was a bright red color instead of the darker, muted plummy red depicted on the website. Wearing them makes it look like my ears have a bleeding wound, which is not the look Im going for the concert Im attending. Contacted the company and was directed to return/exchange portal. The earplugs cannot be exchanged for a different color. So Im forced to return. To return, I have to pay $5 to ship back AND shipping for original order will be deducted from refund. This is unacceptable since its THEIR false advertising that led to the purchase. The differences go way beyond colors looking different on a screen, too. I want a refund with no return shipping charges and no original shipping charge penalty since it was THEIR error.

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Loop America Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased an item from this company that I was not pleased with the quality. I want to return it to get my money back. I have read where they credited themselves on a 100 day money back guarantee. I have emailed them 3 times now to no response back. I have left a review in an attempt to get a response back from them. And when I call the number that they have attached to them it just plays hold music for 2 minutes and then hangs up the call. I do not know how else to get in contact and would just like my money back. This business model is a complete scam!

Loop America Inc. is NOT a BBB Accredited Business.

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