Reviews

Review Details

• Review fromChris T

  Date: 05/10/2024

  2 stars
  Had a box delivered a day late. Everything was thawed out, nothing under 50. Made a claim for replacement box and was told it would be shipped out in 5-7 business days. I called customer service to complain about the turnaround time on new box and they only wanted to offer refund. So, I canceled my subscription and will try another company out.

  Good Chop

  Date: 07/26/2024

  Hello *****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are so sorry to learn about your experience with receiving  your box a day late, resulting in all items being thawed.  We also apologize for the inconvenience caused by the turnaround time for the replacement box. As a result, our customer care processed a full refund for you. Please be advised that processing a request for a replacement box typically takes 7 business days. This time frame allows us to carefully prepare your order with the same cuts you selected and ensure that the box is delivered to you fresh and in good condition. We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. 

• Review fromSharon M

  Date: 05/09/2024

  1 star
  Do not engage with this company. Horrific service and fraudulent activity. Purchased from them and everything came thawed which does me no good. I was told that they would reship. It did not come. I contacted them again and I was told that I would receive a credit. Each time they told me what they would do, I asked for an email verifying their intentions to rectify the situation but the email never came. Huge red flag. I had an option of delivery every 8 weeks. Even though they initially said they would resend and it did not come, they said they would do credit and it did not happen, they had the audacity to send yet another shipment just one week from my last contact with them - weeks before a subsequent delivery was due IF there would have been a successful delivery. They sent this without notification to me - I was out of town - and they CHARGED me for this. I contacted my credit card and filed a dispute which was resolved in my favor. My account with them was deactivated. Phew. The one thing that they did right. So I had nothing to worry about, right? Wrong. With the credit card information that they still possessed on my deactivated account - they charged me again for the amounts in the dispute (no merchandise was ever ordered from them when they never bothered to rectify my initial troubles with their shipment.) With my account DEACTIVATED they charged me yet again for what the credit card company rightfully saw as inappropriate and credited back to me. Now, I have filed another dispute with the same credit card. This time, I must close down that card which is a pain because it is listed with REPUTABLE online merchants with whom I often purchase items. This company has absolutely no SCRUPLES. Do not buy from them. It is a nightmare waiting to happen. If I could give ZERO stars, I would.

• Review fromBill W

  Date: 05/01/2024

  1 star
  Order came partially thawed. Fish on top completely thawed. Beef and pork on bottom partially thawed. Threw fish away . Didn't want to refreeze meat so ended having a cookout to use it up. Completed survey and never heard from company. Of course I cancelled my subscription.not a good first time experience. Too bad because part of order I was able to use was very tasty. Quite disappointing. Wasted money spent on fish.

  Good Chop

  Date: 05/09/2024

  Hello ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear that your first box arrived in poor condition, with quality issue of the meat . We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. 
  
  As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon.
   

• Review fromGlennel D

  Date: 04/30/2024

  1 star
  Not only did they are not to charge a bunch of cards I never gave them access to but they charged me the same day I called to cancel the order they said they couldn't cancel it. Yet the order didn't ship out untill days after I called. And then was lied to about my refund. Never shop form this company. They will illegally charge your cards or any associated PayPal.

  Good Chop

  Date: 07/31/2024

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. To give you an overview of what happened, once a subscription is created and active, orders are automatically processed every 5 days at 11:59 p.m CT for delivery the following week. You have until this time to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromMichaelene D

  Date: 04/17/2024

  5 stars
  I have been getting the box for 6mo now and have not had any problems.

  Good Chop

  Date: 07/25/2024

  Hi **********! We are delighted to hear that you have been receiving your box without any issues. Your satisfaction is our top priority, and feedback like yours helps us ensure we are meeting your expectations. Thank you once again for sharing your experience with us. 

• Review fromJennifer W

  Date: 04/13/2024

  1 star
  Dont walk but run from this business!!! The past three months my orders were either thawed, sealed packages werent sealed properly or the box was damaged. They stopped placing dry ice to help with keeping the meat frozen. **************** helped with getting my membership cancelled but I will never order from an online meat service ever again.

  Good Chop

  Date: 09/03/2024

  Hi ********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We sincerely apologize for the distress and inconvenience you have experienced. We are deeply sorry if the box arrived thawed, improperly sealed, or damaged, and that the absence of dry ice packs has contributed to these problems. We always endeavor to securely package our products using the highest quality materials. However, regrettably, items can still sustain damage during the shipping process. Please know that this is not the level of service we aspire to provide, and we apologize for any frustration this may have caused.
  
  We have checked our records using the email address ***************** provided in your review, and we can confirm that a  refund had been issued to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

• Review fromHeidi P

  Date: 03/23/2024

  2 stars
  Send me expired charcuterie trio. Delivery March 22, 2024. Best by date February 7, 2024.

  Good Chop

  Date: 07/26/2024

  Hello *****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to learn that you received your Charcuterie Variety Pack past its Best By Date. We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. 
  
  As our esteemed customer, we strive to provide you with the best experience possible, and we're fully committed to resolving this issue. We've sent you a private email to address your concerns. We look forward to hearing back from you soon.
  
  

• Review fromNorma C

  Date: 02/21/2024

  1 star
  Pork is tough and dry. Some product packaging leaked. I told them about the leaking packaging and asked to have my subscription cancelled until further notice, but I still receive an order and get charged for it and for several months now . *** responded to several of their emails requesting cancellation and no one seems to be listening to me. I told them I cant afford this service and I cant find how to cancel on my account page.

  Good Chop

  Date: 07/30/2024

  Hello *****! We appreciate your feedback and thank you for taking the time to leave a review. Your input is invaluable to us as we strive to grow and improve our service. We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to learn that the pork you received was tough and dry, and that some of the product packaging leaked. We appreciate you taking the time to bring this to our attention. Please rest assured that our objective is to guarantee seamless delivery and we will take immediate action to avoid similar occurrences in the future. We also want to apologize for the unexpected charges. We understand that you had previously emailed us regarding the cancellation of your subscription, and we regret that this issue was not resolved promptly. 
  
  Please know the website will always provide full account management capability. We want to share the steps in how to cancel an account : 
  
  1. Log into your account
  2. Open the menu in the top right corner and choose Settings. 
  3. Scroll down to the "Account" Section
  4. Click on "Deactivate your Plan".
  5. Enter reason for cancellation and click on "Deactivate now". Your plan is canceled!
  
  We are sorry about your experience and we have reached out to make sure youre taken care of in a private email. We hope to hear from you soon!
  
  
   

• Review fromAngela C

  Date: 01/29/2024

  1 star
  The Good Chop box that arrived semi-thawed was not my order. This was Jan. 24, ****. I contacted customer service and was hung up on twice. I tried the online "chat" bot and after 40 min. got the response that my order would arrive within 3 days, express delivery. (Sorry ******************* of ********, ** I think I got your order). My order never arrived. I called again Monday Jan 29, and was told no replacement order would be delivered, but that I would get a refund for the amount. I deactivated my account and would not recommend Good Chop to anyone.******************** ************************* **

  Good Chop

  Date: 08/06/2024

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are genuinely sorry  that you received a semi-thawed box that was not your order. Additionaly, we deeply regret that you were hung up on twice when trying to resolve this issue through our customer service. This is not the lever of service we aim to provide, and we deeply regret the inconvenience and frustration this caused. Your experience does not reflect our commitment to customer care, and we assure you that we are addressing this issue internally to prevent such occurrences in the future. 
     
  We have checked our records using the email address *************** provided in your review, and we can confirm that a full refund had been issued for the first box to compensate for this mishap. Know that we genuinely value your feedback, and we are committed to learning from this experience to ensure that we deliver the level of service that our customers expect and deserve. Your satisfaction is important to us so rest assured that this will be raised to our appropriate team.

• Review fromSteven R

  Date: 01/19/2024

  1 star
  I ordered a box from this company and was relatively happy with the first box. Soon after I was given a deep discounted offer on another box. Although I didnt really need more, the offer was so good I decided to take it. Then I found out that I was billed $130 for this box which was about Five or six times as much as I was supposed to be charged. I tried resolving this via chat and via the phone and was completely unsuccessful. The customer service was useless. So I am left with no options and with no refund. A real bait and switch. Stay away from this company .

  Good Chop

  Date: 08/06/2024

  Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are genuinely sorry for the confusion you experienced with your promotion discount. We are currently reviewing the situtaion to prevent such issues in the future. We have reached out to make sure youre taken care of in a private email. We hope to hear from you soon!