Business ProfileforBriogeo

ORDER #******* // ORDER #******* In regard to the aforementioned order numbers, I have been trying to correct this issue since I saw the charges of $67.41 and $119.58 on 12/13/2023 and Briogeo did not acknowledged my concerns, I just kept getting automated email responses. Yet when I contacted by my bank, they were quick to send tons of documents to dispute my claim. As I said in my original message to them, my phone and email address were compromised and multiple orders were placed under my name, and they were not by me! I tried doing the right thing by advising Briogeo in advance, before the orders even showed as delivered, but did and said nothing with that information.Again, I NEVER PLACED THESE ORDERS NOR DID I EVER RECEIVE THESE ITEMS.After my claim with my bank was reversed on 2/13/2024, I reached out to them again asking them to do the right thing and provide me with a refund as soon as possible. My bank account is now overdrawn.They answered again with a response that made me feel as though they didnt even read my message, telling me they dont dispute claims and to contact my bank. I further explained AGAIN and they offered me two options:1. A credit to shop for your replacement 2. A replacement order placed by them Again, they are not paying attention. I never asked for a replacement. I never shopped with them and did not need a replacement. I felt so overwhelmed that I just gave in and asked for the credit. Then of course, the discount codes provided for me to reluctantly buy their products did not work. When I advised them, they told me Please insert these store credits directly on the Briogeo website checkout, the picture is attached below for reference. We recommend it on a desktop or laptop to checkout and not on a smartphone.I WAS ON THEIR WEBSITE AND USING A LAPTOP! AND I DIDNT **** A PHOTO FOR INSTRUCTIONS.At one point I received a message from someone named **** stating I'll be working on this ticket from start to finish, so you can respond to me directly with any follow-up questions. **** disappeared and I only continued to get responses from All the best, Team Briogeo.Im begging for someone to assist me in getting me a refund and to stop having me jump through all these hoops. I never have and never will shop Briogeo. And I will most certainly share this experience. Especially on TikTok where they have a ton of influencers promoting their products. This is the absolute worst customer service experience ever.