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Business Profile

Online Retailer

Banggood.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Banggood.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Banggood.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    .

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    awaiting its arrival into ******: ******************************************************************************* Please refund my credit card with both purchases.Thank you,******** states on Nov. 14th:Dear Customer,Thank you for your feedback regarding order ********* and *********.We want to express our genuine apology for all inconvenience caused.Can you provide us with proof for inspection first?We apologize for any inconvenience caused and appreciate your understanding.Best regards,**** On Dec. 8th tracking numbers say the same thing... both packages never made it to ******. ******** is informed that the packages must still be in ******The last reply from ******** was on Dec. 9th, *************************************************************************************************** ******This type of behavior of fake sincerity requires mediation. ******** has yet replied to the proof that packages were not shipped to *******Thank you for your time

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a RC car from Banggood.com with a huge hole in the box. Looks like someone stepped on it or was hit with a great deal of force. There are some missing Items. I contacted ******** first explaining the package and sending pictures. They requested a video (************************************************) which I provided. They then only offered to "reissue the charging cable, sticker, manual and screwdriver". This did not include a "spoiler" that also attaches to the car. They made no mention of honoring the ****************** that I paid for. Also, they did not offer to replace the car even though I mentioned it appears cracked. I explained I do not want to open this and use it only to break and then not having a return or refund honored. I ordered this for my 7 year old son and I don't want to further disappoint him with a broken car after a short and unreasonable amount of time. I have been in contact with ******** for about a week and all they are aoffering is to replace some of the missing parts. I would be happy to provide the entire interaction with the site. I regrettably checked the Better Business Bureau website after I had problems with the order and noticed they are rated very poorly with a habit of ignoring refunds or returns. The item was only packed in a bag. No protective packing around it. I ordered two prior times to this and did not have a problem though. The car's retail cost is ***** before discounts. They are only offering to send the missing parts and not addressing the broken car. I have been in contact with them on their site and that has been the end result after a week. No resolution will come from my contact with them alone. I need help. They sent me a damaged product and will not take responsibility for it no matter how much I talk with them and evidence I provide. I don't know what else I can do. Order#********* Order Time: 2023-12-26 06:49:18 User "Nickname": ***********

    Business Response

    Date: 01/30/2024

     Dear BBB,

    After receiving this complaint, we immediately verified the order and started communication with the consumer, and are now in the process of friendly negotiation, the final negotiation result will be prioritized by the consumer's wishes, we will do our best to provide consumers with a good shopping experience.

    To protect consumer privacy, I have not provided a record of our contact and conversation with the complainant in this response, If you do need it, please contact us again, thank you.

     

    Sincerely,

    Banggood

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a refund for this item , never delivered but was sent back to them , they keep saying 24 or 48 hrs. I have contacted them many times ,, no results

    Business Response

    Date: 12/27/2023

    Dear BBB,

    Regarding the customer's current complaint and desired solution, we checked the communication records with the customer and the system refund record and learned that the customer initiated a chargeback to the bank on December 13, so the amount was frozen by the bank and was not enter our account.Now,We have contacted the customer to explained the reasons why he did not receive the amount,and the measures we have taken to solve this problem,and when he may receive the refund from bank.I believe the customer will be satisfied with our solution.

    Thank you for your notice. If you have any questions or feedback, please inform us in time.

    Best wishes

    Banggood.com

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Banggood.com regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a dual camera drone which was faulty out of the box. Camera didn't work.I let them know immediately of the issue. Been over a week and no resolution.

Banggood.com is NOT a BBB Accredited Business.

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