Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have used the product consistently for a month and a half. The manufacturer claims that ******* turned black because theyre removing toxins and after about two weeks, you shouldnt see it mine are still black and when they claim that thats because youre not adequately washing your feet and drying them. Excuse me. I **** my feet andthen I rub them with alcohol and wait until theyre dry and the patches still come out the same color basically what it is is your feet sweat at night and the interact with the bamboo to that dark toxin. Its just another Internet scam.

  Business Response

  Date: 07/28/2025

  Hi ***,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th, I originally wanted 2 packages of foot pads. I saw the up sale and decided to get the 4 package deal. There were a number of other products the company tried to sell, which I declined, but I expected a preview screen to appear to verify my order. Instead I see a confirmation screen of items I didn't want to purchase. I immediately contacted them via email before I even had an order number to stop the order from being processed. They needed to confirm my email, which I did, but emailed me the next morning stating it was too late the order was processed and shipped and a refund couldn't be issued.

  Business Response

  Date: 07/21/2025

  Hi *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you. 
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was only looking at their products and their deals and two days later I get a notice saying that they're going to be delivering me all this stuff that I never ordered I have continually told them I didn't order it why are you using it my credit card I never approved them to use a credit card I never ordered any of these things they were sending me and I constantly complained and they came back with oh yes you did order and there's nothing we can do about it why would I be complaining if I ordered something I wanted I didn't order anything I only looked over the stuff and then when I went online has many complaints of the same thing using people's credit cards without their authorization and adding stuff to the credit card well they just blatantly use my credit card I never approved anything and now they say that

  Business Response

  Date: 07/14/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $100 worth of Foot pads from Bandoo. They have a return policy that allows me to return within 14 days. I requested a return via phone and email, and they are refusing to send me return instructions, a return label, or anything helpful to return my item. In addition, they are trying to get me to accept a 50% refund and to keep the product, which I have no interest in doing. This business is fraudulent and should be investigated.

  Business Response

  Date: 07/10/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/04/2025 71.08$Amount was supposed to be ***** for one order of the cleansing foot pads.After the order was completed they added more items.

  Business Response

  Date: 07/10/2025

  Dear ********,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-3-2025 bandoo fragently charged $42.58 to my **** card this was not a authorized charge

  Business Response

  Date: 07/07/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for footpads in May 2025 that should have been delivered in June 2025. When I was informed of an incorrect shipping address I contacted the shipping company and submitted the correct address but was told I had to contact merchant order was made to.The merchant, Bandoo, has been contacted several times in the past 2 weeks and yet my purchase is still being sent back and forth to places located in ********* and ******** WY according to tracking information. The merchant, Bandoo, has not corrected the mistake made by their company after I followed the steps to get the correct address made.

  Business Response

  Date: 07/07/2025

  Dear ********,

  We understand the inconvenience this has caused you, and I want to assure you that we take this matter very seriously. We apologize  for any frustration or inconvenience this may have caused with your recent purchase.
  
  Our team has thoroughly investigated the issue and in recognition of the inconvenience caused I'm pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

  Your satisfaction is our top priority. Whether you have questions or require support, we are here to help you may reach us at ***************************************************************

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, but as of today the refund is not pending to my account so i can not approve this until it has. Once my refund has been received I will contact the BBB about this complaint.
  
  Sincerely,
  
  ******** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an add that I viewed on *******. As the included document demonstrates, I made a purchase for $45.00 from these frauds on May 5th of this year. Nearly a month later, the same included document illustrates multiple charges that add up to $142.29. I in no way authorized these charges. The Bandoo scammers just held on to my credit card information and when they got around to it made multiple bogus charges to the card and stuck me with the bill.

  Business Response

  Date: 07/03/2025

  Dear *****,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.

  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a mistake. I did not complete the transaction and I see that my credit card has been charged. (pending). This happened on June 20, 2025. The amount owed me is $81.26 which was in two transactions. I immediately cancelled the order and was told that it had already shipped. Ridiculous. Discover Card tells me that two purchases have been made. I didn't finalize these transactions. I would like to remove my credit card from your files. I agree with others who have filed claims against Bandoo. The company engages in deceptive and fraudulent checking out processes. There is no shopping cart as one anticipates. The company keeps your credit card on file and immediately charges your account and processes an order if you click on a product even though you are in the consideration phase. Thats what happened in my case. I was considering taking advantage of the deal they offered but wanted to figure out the math; I was on the fence about the purchase. Little did I know that I was being charged as soon as I clicked on the ********** the time I was still interested in the product and so I wrote to the company asking why I couldnt get the 80% discount as advertised. (not realizing that the system had already made the purchase for me). I continued to check out products and they charged me again! I want nothing more to do with this company.I will return the products but I want a full refund with no deduction for shipping. This is ridiculous. They must be stopped.

  Business Response

  Date: 06/23/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06 02 25 I made a purchase ***** but my bank statement has another for ***** that I didn't authorize i have called and sent 2 emails but I still haven't g I t a refund back .

  Business Response

  Date: 06/09/2025

  Dear ******,

  We apologize for the inconvenience this may have caused you. We understand your concern and value your business with us.
  
  Upon full review of your complaint and our records, we are unable to find an order ID with the email and name you provided. Please provide the email address that this order was placed with along with the order ID. Once that information is provided and we can locate the order, this will help us investigate the matter thoroughly and ensure a swift resolution to meet your needs.
  
  Thank you for your cooperation, and we look forward to resolving this for you. If you have any further questions or concerns, please do not hesitate to reach out to us at ***************************************************************