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Business Profile

Financial Technology

Zip
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.07

Average of 50 Customer Reviews

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Review Details

  • Alexis C

    Date: 01/18/2024

    I have not had any problems with zip pay until today 1/19/2024. There are two unauthorized transactions pending on my bank account for $551.20. **************** is horrible and could nor provide any explanation on why /how/ or where the charges were coming from. I spoke with 2 different people who just keep explaining the same thing over and over with no resolution. The worst part is the card the payments were posted on was not used for any transactions. I currently in tears and out of $1100, will most definitely dispute with my bank once the payments post. This is ridiculous!!

    Zip

    Date: 01/19/2024

    Hi ******,

    We are so sorry for this issue you are facing, and we would love to help! We see that you already have a support ticket open, and a request for further information has been made by us in order to better investigate this issue. 

    When you have a free moment, please follow-up with your support ticket or contact us at ******************************************************************* so that we may resolve this for you as quickly as possible!

  • Howard S

    Date: 01/14/2024

    They failed to deliver a gift card I bought now im stuck making payments on something I never received a support was no help

    Zip

    Date: 01/18/2024

    Hi ******,

    We are so sorry for the issue you encountered with your gift card order. We see that the order was fully refunded by our agents once you contacted us on January 16! 

    Thank you for taking the time to leave a review with us and please do not hesitate to reach us at ******************************************************************* should you ever encounter any other issues, and thank you for using Zip!

  • Amanda P

    Date: 01/14/2024

    AWFUL!! Stay away. I used this service to buy gifts for the holidays. Or I was going to. It approved my 4 purchases-which are now all paid in full and I have canceled this app. I couldn't use my account so contacted their "robot" customer service. They never had an answers to what the problem was, no one to call, and not worth my time. Just want to let others know how awful this app is and yes I have 3 others that work great!!

    Zip

    Date: 01/18/2024

    Hi ******,

    We are so sorry that you did not have a good experience with us! Zip takes certain precautions to ensure the security of our customer's accounts which can sometimes prevent large quantities of orders in a short period of time from being placed.

    Thank you for taking the time to leave a review, we always appreciate the opportunity to help our customers! Should you ever have any issues, questions or concerns, please do not hesitate to reach us at *******************************************************************. 

    We hope that you choose to use Zip in the future!

  • Josh M

    Date: 01/06/2024

    I liked Zip *** until holiday season. A waiter at a restaurant made a mistake, he gave me a receipt that was cancelled. So I reported it to Zip next day, to make sure I don't pay for the rest of this. Weeks later, I was charged TWICE by Zip. I've contacted a representative to refund this. I was told to go back to that restaurant and ask for an old receipt, so they can process this refund which takes so much time for all over this.

    Zip

    Date: 01/09/2024

    Hi ******,

     

    Thank you for taking the time to let us hear from you in your review! We are so sorry for the processing error that occurred while dining out. We've investigated this internally and have issued you a full refund.

     

    If you have any other concerns or are in need of further assistance, please don't hesitate to reach us at *******************************************************************! 

  • Cameron P

    Date: 12/19/2023

    **************** is smartasses.. and cant do simple task. Changing a number was huge deal?

  • Whitney D

    Date: 12/04/2023

    I never have problems with Zip until the holiday season. twice yesterday my banking account showed activity for 2 large withdrawals that weren't taken out of my account because of my security. Had I not had security measures in place more than $650 would have been taken. I had the same issue last year. Zip needs to be proactive with its security around this time of year. I have had to cancel my debit card because someone has my card number. If Zip is a call center it's more than likely it's an employee that has created another account thinking they can hit accounts and get them some big money during the holidays. It's sad because the people they are targeting like me, this would have caused a hardship and possibly could have made me homeless. I'm a disabled senior citizen and I've been there before. If those charges had gone through that would have been a big portion of my rent money. I would say be proactive around the holiday season when using any Buy Now ****************** Set your account up so that big transactions will not go through unless you authorize them by requesting to be notified.

    Zip

    Date: 12/05/2023

    Hi *******,

    We are so sorry that this happened! We were unable to locate any Zip account or history of contact with us under the email address you provided. We always want to make sure we are taking care of you as our customer and addressing any problems you're experiencing.

    Please don't hesitate to reach us at ******************************************************************* so that your account information can be provided to us and we may investigate this issue further.

    Thank you for using Zip!

  • Brianna C

    Date: 11/21/2023

    Absolutely HORRENDOUS customer service! I had an issue with fraudulent charges and it took them a week to tell me they didnt go through! No duh ******** I could easily see that on my end. Didnt need to wait a week only to be told that, and not even have my account hold lifted. I really enjoyed using this at first and told my friends about it. Since this incident, I have quickly retracted my statement to them and warned them of the inconveniences you guys provide. Theres no reason the customer service agent ******* should have left my account frozen if there wasnt anything to be worried of? Its just complete laziness on the customer services end. But thats fine, Black Friday is coming this Friday and Afterpay is a great alternative! Theyve never treated me wrong, so until I get a long apology I will never give zip another dime!

    Zip

    Date: 11/22/2023

    Hi, *******. Thank you for your review. We take Fraud concerns seriously and always want to ensure that you're taken care of. We apologize for any negative experience you may have had with Zip and appreciate you taking the time to share your candid feedback with our team. After reviewing your previous communications with the Zip team, we want to assure you that we have provided internal coaching and feedback to our agents. We can see that access to your Zip account has been restored. If you are in need of additional support, please feel free to reach out to us directly at ******************************************************************* . Thanks again for taking the time to share your feedback and for being such a loyal Zip user!

  • Clarence C

    Date: 11/20/2023

    My refund was on October 31st Ive contacted zip two times already and was told 13 days from that day. Cool, I wait I reach out after the 13 and was told 13 days again and I need to check with my bank. They might be the issue. I check with my bank. No upcoming deposits what so ever from Zip. Its the 20th they took out this morning for a payment but still no refund.

    Zip

    Date: 11/21/2023

    Hi ********,

    Thank you for taking the time to leave us a review! We're sorry to hear you were having trouble getting your refund from **** to reflect on your Zip account.

    While reviewing your concern, we did see that the refund was processed to your order on October 31, 2023! You should have received the refund amount going to your card within 5-7 business days of the refund date, and your fourth installment was reduced to $0 by your refund amount.

    We let you know this on November 10, 2023, but if you have any further questions or concerns regarding this issue, please don't hesitate to reach us at ******************************************************************* and we are always happy to help!

    Thank you for using Zip!

  • Shantequila W

    Date: 11/07/2023

    They never truly help AT ALL you ask for a manager and they consistently refuse to connect you over! Ive been waiting a whole month for a refund from zip for a cancelled order they say 10 days I gave them 17 days. You politely ask for leadership in which they refuse every time and give you the run around and play games with you

    Zip

    Date: 11/17/2023

    Hi, Shantequila. Thanks for your review. We apologize for any disappointment caused by your experience with Zip. We appreciate you taking the time to share your feedback and insights with the Zip team and we want to assure you that we have passed along your feedback directly to the agents you interacted with and they have received coaching. In addition, we sent an email you way on November 9th with detailed information related to your refund. If you have any additional questions or concerns about your order or refund, feel free to reach out to us directly at ******************************************************************* so we can ensure youre taken care of. Thank you for using Zip!

    Zip

    Date: 11/20/2023

    Hi, Shantequila. Thanks for your review. We apologize for any disappointment caused by your experience with Zip. We appreciate you taking the time to share your feedback and insights with the Zip team and we want to assure you that we have passed along your feedback directly to the agents you interacted with and they have received coaching. In addition, we sent an email you way on November 9th with detailed information related to your refund. If you have any additional questions or concerns about your order or refund, feel free to reach out to us directly at ******************************************************************* so we can ensure youre taken care of. Thank you for using Zip!

  • Perry G

    Date: 10/29/2023

    Absolute s*** show of incompetence and fraud I used them for 2 ******* payments they claimed fraud on 1 of them I already paid in full and fraud on the other transaction I only had 1 payment left to pay!So both ******* payments bounced back and I owed ******* $500 randomly on a Sunday and they cut my service off. dont even bother with customer service theyre just going to feed you BS and pass you off to someone else or say its a different department. I HOPE THEY BURN TO THE GROUND *************** clown show

    Zip

    Date: 11/20/2023

    Hi, *****. Thank you for taking the time to leave Zip a review. We take Fraud concerns seriously and always want to ensure that youre taken care of. **** taken a look at all of your previous communication with the Zip team and we can see that the team reached out to you directly on November 2nd at the email address associated with your Zip account. Detailed refund information can be found in that email. If you have any additional questions or concerns, feel free to reach out to us directly at ******************************************************************* . Thanks again for taking the time to write your review.

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