Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Thinkful on the understanding that if I were unable to get a job after 6 months of job searching that I were to be reimbursed for my tuition. After graduation I started the career section of the course where I began interviewing and meeting with my career coach. It was told that we needed to track our job applications, which makes sense, and were given Huntr as the tracking application. I began my job search and jobs I applied for I selected the Add to Huntr button on the plugin. Jobs were being added in the tracker. The first week this was due, I missed tracking and was emailed by ********************* to let me know that I had missed, and I was only allowed to miss 3 more weeks of tracking before being dismissed from TR. In the email I was specifically told that I would be followed up with and alerted if I missed additional weeks and would get a final warning if I was at my 4th week. The next weeks came and went and I never got another notice. After 6th months of job searching and interviewing I decided to reach out to ********************* to see the next steps for TR, I was denied and told I did not properly track my time. I believe it was intentional that the career team intentionally mislead me by letting me know there would be additional warning if I were to miss further weeks, which lead me to a false sense of security regarding my tracking. I would appreciate if the company held up their end of the deal on tuition reimbursement, I am now left with a debt that I do not have a job to cover after being sold the idea from the company that I would have a safety net.

  Customer Answer

  Date: 02/11/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Thinkful, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************
  

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Thinkful, Inc. has been resolved.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Thinkful's software engineering program through **************** I completed everything except for the *** and backend 'mock interviews'. Since my mentor told me about the Frontend certificate, I decided to ask to be transferred to the Frontend certificate since I have finished everything within Frontend including the mock interview. My emails with ****** from Thinkful involved ****** just saying that the program isn't ready. I asked more questions and ****** completely ignored me. Another Thinkful staff member told me that ****** decided to just mark my ticket as solved instead of replying. ****** did the same thing a second time when I asked to withdraw and she ignored the email. Next, I emailed another time asking to withdraw. I finally received the withdrawal form and then I replied with questions, and Thinkful never replied to any of my questions for the third time.At this time, I have already submitted my withdrawal request and Thinkful has not finished processing it. Thinkful refused to simply reply to emails when I asked questions on three separate occasions even though *************** paid thousands of dollars for this program that supposedly has support. It has been a week since I requested to withdraw. Why did Thinkful staff ignore emails with questions in them, refuse to just give me credit for the Frontend sections that I finished, and then also refused to process my withdrawal request? At this time, Thinkful refusing to process my withdrawal request is actively blocking me from signing up for a competitor of Thinkful through **************** Since Thinkful refuses to give me credit for the Frontend sections I completed, then Thinkful needs to accept my withdrawal and finish the job by processing it.

  Business Response

  Date: 12/05/2022

  Dear ******** ************ value your feedback regarding your time with us. We have reviewed your complaint in addition to your student account. ************ noted you enrolled into the Software Engineering Certificate Course on May 11, 2022. At the time of your enrollment, the Frontend Certificate Course was in development but had not been published in the Thinkful Catalog. The graduation and certificate expectations for the Software Engineering Certificate Course were detailed in the enrollment agreement and Course Catalog signed by you on May 3, 2022.  
  A member of our Academic Success team emailed you on October 26, 2022 explaining our policy that you could not transfer into the Frontend Certificate Course nor receive the Frontend Certificate based on the material completed in the Software Engineering Certificate Course. These are two separate courses and students are unable to transfer into a new course unless they are willing to complete an entirely new enrollment subject to new financing and terms. We reviewed your correspondence with us and have it noted you received follow up from our Student Success, Academic Success, or Academic Affairs team based on the inquiry submitted. We received your withdrawal form November 10, 2022 and you were removed from the Software Engineering Certificate Course that same day. This is reflected in our system as well as confirmed via the student dashboard that the enrollment was withdrawn.  
  Although we are unable to confer a certificate to you due to not completing all material required for graduation from the Software Engineering Certificate Course, we can write a letter of enrollment verification on your behalf to share with your network.  

  
  Thinkful Success Team  

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9500 for Data Analytics; they guaranteed me a learning experience with 360 support and tools to validate my learning for a career. First Tableaus problem put me 2 weeks behind. Next during Python, major issues with the tool preventing me from completing ******* It failed correct answers, and at times would not allow assessment submittal. After the first module was to be manually approved, because ******* took so long, the system approved on its own. The issue continued; ******* took days to answer. Hours with Technical Coaches (TC), the TCs deemed the platform an issue, ******** response was going to office hours. I asked, how will that fix the platform? No response. I asked this be elevated to someone competent. I presented written responses from the TCs my code was correct and examples of the issues on the Qualified platform; the ASMs continued to ignore my troubleshooting, the documented problems and the TCs troubleshooting. ********************, assigned me a mentor who was too lazy to read what I provided for availability; help I did not need. One mentor *******************, understood it was a Qualified program; they have not allowed him to communicate with me any longer. My last communications has gone ignored; theyve assigned another mentor, # 4 and they keep ignoring the problem. After more than 6 weeks of the tool returning wrong answers and the business refusing to fix it, I stopped working on the platforms. Right and wrong answers give the same result This non-responsiveness confirms they know the problem exists yet they refuse to fix it and they are bullying me to ignore it. They should feel guilt in owing me compensation for my troubleshooting and delaying my future employment.If the ASMs were capable of listening and had addressed the problem, I would not be this irate. Now, we are at an impasse because they were too complacent to listen and solve the problem.

  Business Response

  Date: 11/28/2022

  This complaint has been resolved with the student.
  
  Sincerely,
  The Thinkful Team

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  The business has not responded to the BBB but they wrote me independentaly.  I have accepted their terms in reference to complaint ID ********.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint for Thinkful **** (owned by Chegg ****) People and consumers need to know about the educational fraud that this company is committing. They are scamming innocent people who are just trying to get ahead in life. They are targeting people like myself who want to take a quick BootCamp without having any previous experience in the tech industry. This company sets students up for complete failure. I enrolled in Thinkful's UX Design course and ended up finding out after a month that this company is a total SCAM. I wish that I had done some research before I committed to the program and checked out the BBB and other social online platforms. The course materials and teaching methods are both far below standard. Basically, you're doing well and going through your schoolwork, and then you realize that the program is complete and utter garbage. You ask to withdraw and they try to say that you owe them money and that they will not refund you. They are saying that I owe them $2,555,52 when I most certainly do not due to the clause stated in their Course Catalog as follows:"A full refund of all tuition and fees is due in each of the following cases: (c) If the students enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of Thinkful."This is what Thinkful does, you take the course, and realize it's below-standard course material and teaching methods. Then you withdraw and they say you owe them $2,000. It's all a part of the huge scheme that they have going on. This is part of how they make money off of scamming people. I know I am completely within my rights with this. Thinkful is required to refund the full amount of the tuition and fees due as a result of any misrepresentation in advertising along with promotional materials of the school. I was procured as a result of misrepresentation in advertising on Thinkful's behalf.

  Anyone out there seeking a tech boot camp, PLEASE beware of Thinkful **** Their program is an elaborate educational scheme. They target young individuals who are just trying to better themselves and their careers. This was exactly my story, after leaving 15 years of being in the beauty/service industry, I decided to take it upon myself to go back to school in the tech field for UX/** Design. I was going into something I had never done before with good intentions and pure innocence. I was completely fooled and vetted by Thinkful. The company sets its students up for failure. You go along taking the program, you're doing great, and then you come to the point where you realize the course is a complete utter farce. There are literal typos all over the online courses. The course materials are below-standard, along with the teaching methods are subpar. And when you want to withdraw from the program, they will tell you that you owe them $2k for the lessons that you have completed. This is not stated in their Course Catalog ANYWHERE. This is exactly how they are scamming and banking on students. This needs to be out there and known. I want to protect anyone that I can from Thinkful ***'s negligence, cheating, and lies.
  
  
  
  (c) If the students enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of Thinkful."
  
  
  
  

  Business Response

  Date: 11/16/2022

  This complaint has been resolved with the student.
  
  Sincerely,
  The Thinkful Team

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I signed up for an online coding class. It came with an *** saying that after the course, if emade a certain amount of money I would have to pay them for the course. There was a one week trial period. I called and emailed this company a few times the last day of the trial period requesting to end the trial period. The course was a joke, most of it you could learn on ******* for free. They didn't get back to me til the next day and are trying to charge me over $2000 for the trial period! This place is an absolute scam! I have seen many people saying the same. I can't believe this place hasn't been shut down yet!