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Business Profile

Online Education

Skillshare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

This profile includes complaints for Skillshare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skillshare, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 222 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a similar complaint as the others who have been charged for an annual subscription that was not requested. Their customer service *** said that an email reminder was sent but search of all emails showed nothing of the sort. I am requesting full refund.

      Customer Answer

      Date: 05/25/2025

      At this time, I have been contacted directly by Skillshare, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      What Skillshare offered was totally unacceptable.  The email they claim to have sent as a renewal reminder was never seen by me so it was either recognized as spam or never sent at all. No way of knowing at this point. Skillshares customer service is truly lacking especially in these times of economic hardship and I would advise anyone to steer clear of this pathetic company.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** ******

      Customer Answer

      Date: 06/22/2025

      At this time, I have been contacted directly by Skillshare, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

      Company refused to issue refund for subscription renewal that was not requested or approved by me. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to an unauthorized charge by Skillshare for an annual subscription renewal. I initially signed up for a free trial and did not continue using the service. Despite not having logged into or used Skillshare since the trial period, I was recently charged for an annual subscription without the option to cancel. Only after I was charged nearly $200 did my cancelation go through, at which point was denied a refund.Again, I attempted to cancel the subscription before being charged, but the cancellation process was unclear and difficult to access. This charge was unexpected, and I believe it is unreasonable to bill users for a service they have not actively used or been reminded about. I am requesting a full refund of the annual subscription fee and confirmation that my account has been canceled to prevent any further charges.I have tried reaching out to Skillshare's customer service, but I have not received a satisfactory response or resolution.

      Customer Answer

      Date: 04/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* *****



       

    • Initial Complaint

      Date:04/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was charged roughly $186 for an annual subscription I had no clue I was charged for prior to the charge on April 15th. Apparently I do not fall under refund policy yet I had no prior notification or anything from the company. I was rudely told off and not given any help for this resolution. I would like a full refund.

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trial with Skillshare and made sure to cancel it on the last day because I was not satisfied with the service. Despite canceling on time and clearly choosing not to continue, I was still charged for a full years subscription totaling $167.88 without my authorization. Since then, Ive contacted customer support multiple timesat least five attemptsto request a proper refund, and each time theyve tried to offer me a gift card instead. Im extremely disappointed with how this has been handled. I canceled in good faith and did not consent to being charged, and I expect a full refund, not store credit for a service I chose to leave.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I decided to try Skillshares services in 2023, I did not find it useful so before the discounted trial period ended I cancelled. I year later in April 2024 I was charged for their services at full price, I contacted customer support and told them that I was sure I had cancelled the prior year, they told me I hadnt but that they will close the account then. I asked if they could also issue me a refund since I had no intention of using their services going forward, they told me no because the subscription had already been renewed and that I would still have access to the services until the end of the year. I was very frustrated with this response since I really had no desire to use them any further but I wanted the matter to be over so I left it that and moved on. Now its 2025 and I was charged again and basically having the same conversations with customer support as last year. The horrible part is that they are lying about having communicating with me last year and I cleaned out my emails thinking that the matter was resolved and I wouldnt have to have them as proof this year. After some research I noticed that this was an extremely common occurrence with other customers who gave ********************** a try. They have hundreds of complaints against them for this same reason and it is in the publics best interest that more people know about their predatory business practices and Skillshare should be forced to give refunds to the customers that deserve them.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a year of a Skillshare and never used it. I forgot about the subscription and apparently was sent one email reminding me that it would renew on 4/2/25 and that Id be charged $165 on 4/3/25. That email went to my junk folder so I didnt see it. I became aware of the charge through ****** on 4/3 as soon as it was processed and I immediately contacted Skillshare via email (they dont have a contact number) and asked for a refund as I have never used it and cancelled it the day I was charged. They refused via a form letter that was sent immediately. I asked again in a more demanding tone and they offered to renew my membership and refund me half of the money. Before I had a chance to respond they said they closed the case. I sent them a final request and they never responded. I still havent used their service and I want a full refund. My correspondence is attached. If you need anything else, please let me know. Thanks.

    • Initial Complaint

      Date:04/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Free trial was set to end on 4/10/2025. Had many trial end warning emails stating the April 10 date very clearly. -Received an email at 8:03 pm on 4/9/2025, stating I was charged and welcoming me to Skillshare. This email was dated 4/10/2025 despite me receiving it on 4/9. -Charge amount is $167.88 for a year membership -Sent multiple support ticket messages. First time, they replied asking for screenshots of an email. I sent the screenshots and forwarded the evidentiary email to ********************************* Today received another email that because they havent heard back from me, the support ticket is now closed.

    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: April 11 Payment: ****** CAD *********** has failed to assist in finding a resolution. My requests to escalate the issue have been ignored. I am seeking a full refund and termination of services. I believe I am entitled to this claim on the basis of deceptive representation of terms. I will attach all email correspondence below.

    • Initial Complaint

      Date:04/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged an annual membership fee of $167.88 on 4/8/25 and am requesting a refund. Signed up for a one month free trial of Skillshare 3/8/25.Recieved a welcome email in my main inbox.The misleading renewal policies are confusing, and resulted in the $167.88 unauthorized annual charge.An email I got went to spam on 4/1, stating that on 4/1/25 I will be charged the $167.88 unless I ********* also states You must cancel at least one day before your trial ends to avoid being charged, which you can do in your payment settings.On the website, its different.Regarding refunds it says refunds are only offered if it is a 7 day free trial if theyre contacted within 30 ******* also says that a refund is not offered on membership charges after a 14 day or longer ******** also says that 30 days before this renewal, a reminder email will be sent.Another area on the official website says that after the trial ends, the paid membership starts.With an annual subscription,Id be billed for the whole year, and with the monthly sub, I would only be billed monthly. T&C say Skillshare has no obligation to consider or ***** refund requests including (I) subscription plans purchased with a 7 day or longer free trial and/or otherwise stated in the refund policy.The reminder email went to spam, came on 4/1/25, which is 3 weeks after I signed up!3 weeks after/one week prior reminder emails isnt listed as an option for proper notification before a subscription charge!Googling how to cancel,could not figure out how to do it, and I have seen several reviews online of other consumers finding it to be purposely made to be difficult.I emailed right away to dispute it, as I need those funds for medical equipment for my elderly mother.I didnt use the site beside the first day.Was told many times that I was ineligible for a refund because they only offer refunds for 7 day free trials.I, as the consumer, should be protected against confusing/unfair billing tactics.The ticket was closed.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used a free 30 day trail from a YouTubers code for Skill Share. They did not clarify it was a yearly subscription and that at the end of 30 days they would charge your account with no reminder email. They pulled $181.48 dollars at 2 AM out of a bank account and after we emailed with a refund complaint, they went on to only respond with a bot response. After 4 emails back asking for a refund and trying to get in contact with a real person there has been no response at all. We have taken the same steps others have had on different sites for them to get their money back but to no avail.

      Customer Answer

      Date: 05/03/2025

      Better Business Bureau:

      At this time, I have not been contacted by Skillshare, Inc. regarding complaint ID ********.

      Sincerely,

      ******* *****

    Skillshare, Inc. is NOT a BBB Accredited Business.

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