Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a graphic designer too from this site on July 18th 2025, and the shirt never arrived. I believe this site is a scam because everytime I went to check the shipping it says it was being held in transit, they would not even allow me to cancel my order because they claimed I had to wait 30 days to do so. I waited the 30 days and they now have a message that states after 30 days they cant help you. I was charged ***** after tax for that shirt and never received it or a refund.

  Customer Answer

  Date: 10/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* *******
  

• Initial Complaint

  Date:09/23/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Depop has been unhelpful in situations where there are problems with purchases. A few months ago there was a purchase I made that was not as described. I opened a dispute and it was never addressed by depop at all. I had to seek reimbursement from my billing institution. This month, I made another purchase and the item tracking failed to continue tracking the item after 10 days after shipment. I opened up another claim with depop and there was again, no response. I had to open a second dispute with my billing institution and now I am unable to sign into my depop account altogether. This company fails to take any accountability for allowing sellers to sell counterfeit items and then fails to follow up when complaints are raised.

  Customer Answer

  Date: 10/18/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** ****
  

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Depop, an online marketplace, for knowingly allowing the widespread sale of counterfeit goods on its platform, failing to enforce its own rules consistently, and unfairly penalizing me as a user. Background of the Complaint: 1.I purchased a bag on Depop which later turned out to be counterfeit. Despite Depops stated robust systems to prevent such sales, the counterfeit seller was not stopped, and my purchase was directly impacted. 2.I later attempted to resell the same bag on Depop. Instead of addressing the root problem (the counterfeit sellers that Depop already admits slip through the net), Depop suspended my listing and accused me of violating their policies. I received multiple emails from Depop representatives. In these emails, Depop clearly acknowledged that counterfeit items frequently appear on their platform, yet they still held me accountable. Depop processed a token refund of $79.34 for the purchase, but this does not cover the real damages I have suffered:Severe stress and emotional harm caused by the wrongful accusations.Loss of my credibility and long-standing reputation on other platforms (such as Marketplace and OfferUp), where my accounts were restricted or closed after Depops unfair actions. Financial losses far greater than the refunded amount, as my ability to sell legitimate items has been harmed.Depop is knowingly allowing the sale of counterfeit goods on its platform while unfairly targeting individual ***************************** failure to enforce its own policies consistently amounts to negligence.Their actions have caused me financial harm, reputational damage, and emotional distress. please investigate Depops business practices regarding counterfeit items. Depop provide fair compensation for the damages caused, not just a partial refund.I have attached copies of Depops support team as evidence, showing their own admission of counterfeit activity and their inconsistent enforcement of rules. Thanks

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding Depop and their payments processor (Stripe) for withholding funds from my ********** ********************** account was recently suspended, and I was informed that it will not be reinstated. While I understand their decision regarding account closure, there is a balance of approximately $4,000 in completed sales that remains unpaid.Depop has stated they will not process this payout because the personal information originally entered on the account does not match my verified government ID and SSN, which I have since provided in good faith.Despite offering multiple forms of proof including my correct SSN, government-issued ID, linked bank account information, transaction history, and shipping receipts Depop has refused to release the funds.These funds represent money paid by buyers for goods I have already shipped and fulfilled. Withholding them punishes me unfairly while allowing Depop/****** to retain proceeds that rightfully belong to **** am requesting assistance in compelling Depop and/or Stripe to release the payout to the verified account operator who completed these transactions. I am fully willing to provide any additional documentation needed to prove my identity and my fulfillment of the orders that generated these ******** is my position that:Account reinstatement is not necessary, but completed sales proceeds should be disbursed to the individual who carried out the transactions.Depops refusal to release the funds, despite my verified identity and supporting evidence, is unfair and may constitute unjust enrichment.I respectfully request that this complaint be reviewed and that Depop/Stripe be required to release my pending balance.Thank you for your attention to this ***********: **** ***** Email: ************************************************ Depop Balance Withheld: ~$4,000

• Initial Complaint

  Date:09/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a sale using the Depop platform's website. The listing for the sale I made is here.****************************************************************************************************** am now unable to retrieve my money from this sale without using their app. My phone cannot support the app. The website should not have allowed me to make a sale if I cannot use the website to also retrieve my funds. I contacted Depop asking them to mail me a check, and they asked me to send my banking information to them over email. Email is not a secure or safe platform to send banking information over. I contacted Depop first over ******* to also warn my friends of this bizarre fraudulent behavior. They are insisting to me both over ******* and in my email that the only way to move forward is if I use my unsecure email to send them my sensitive banking information.I am seeking the immediate payment of the ***** owed to me via check mailed to my house or over venmo ************** or ****** ******************************

• Initial Complaint

  Date:09/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my card information was stolen and used to make a fraudulent purchase through Depop, and both Depop and my bank have failed to resolve the issue.On April 20, 2024, a charge of $1,529.24 was made to my card without my authorization. I do not have a Depop account, nor did I make this purchase. This is a clear case of account hacking and fraud not a buyer-seller disagreement. I did not receive any product from any seller because I never placed any order.I immediately reported this transaction as fraud to both Depop and my bank Chime. I formally requested cancellation, reversal of the transaction, and reimbursement of the stolen funds. Despite providing the date, amount, and nature of the charge, Depop has refused to cooperate with my bank and continues to deny me my rightfully owed money.I am requesting full reimbursement of $1,529.24 that was stolen from my account. Confirmation that Depop has removed funds from the fraudulent seller and taken steps to prevent similar cases in the future. Written acknowledgment that this case is being treated as fraud and card theft not a buyer-seller dispute.This has caused me significant financial and emotional distress. I am seeking immediate resolution to recover my stolen funds. In addition to that I have filed a police report about this situation and have it referred to as one of the attachments.

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on Depop and shipped the item. Depop is refusing to send my payment due not using their shipping label. No where on the sold item page does it state that I need to use their shipping label. The item will be received by the buyer shortly. And Depop is refusing to send the money from the purchaser and stated that they will refund the monies back to the buyer and I will not receive my item as it is already shipped. This is theft by Depop.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a case to return an item because it had holes in it. I returned the item within the 7 day window provided and had to pay out of pocket for the return with the promise it would be refunded. They did not specify whether it was 7 days or 7 business days and because of the holiday weekend I returned within 7 business days. A few hours after I sent in my receipt, they closed my case and said I was no longer within the return window so would not be refunded. In this email closing the case they specified I should have sent it back by September 3rd, I returned it September 4th. No where in their original email did they specify September 3rd. So now, I no longer have the item, had to pay for shipping and am out the money for the item I paid for.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold multiple items on Depop. When i asked to be paid for the items i sold, i got an email asking for social security number. While i understand some business may require it due to tax purposes, i asked for a secured way to provide it, they insisted i need to reply via email with it. When i finally said i would if thats the only way even though i felt very uneasy about it, they stoped responding to my multiple email. They owe me hundreds of dollars.

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Depop Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** *******
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned from Depop for almost a year now and after at least 20 emails I have gotten no where! They banned me because I accidently sent the wrong shirt (I assume). The reason I am assuming this is because no matter how much I email them they tell me the reason for the ban is "Private" even though its the reason I was banned! I desperately want to be unbanned. I believe this is extremely unfair and frustrating.