Reviews
This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromBrenda P
Date: 06/19/2025
1 starOne of the worst experiences ever even though they promised that it was going to be so easy. I sent them a $13,000 diamond ring to sell and threw in the matching band to the bridal set. After they got their hands on it, sent it to their *** etc. etc. they came back with a price of around $2700. I was appalled! To say the least. Not only that, but they downgraded it from a VS one to a VS two, insinuating that our family jeweler friend wasnt on the up and up all the years that we dealt with him, for decades. I am requesting that they send it back and I am hoping that its the same diamond that I sent to them because I did agree to let them unmount it. For whatever reason that was, it wasnt worth it!! By the way, Worthy is just a middleman that takes a percentage as a commission for securing the jewelry. Theres actually another platform that does all of it. Just an FYI. Sellers beware!!
Worthy.com
Date: 10/09/2025
Thank you for sharing your feedback. We understand this process can sometimes be surprising, and we want to clarify a few key points regarding your experience.
Firstly, your diamond was officially graded by ***, a globally recognized and independent authority. Worthy does not grade stones in-house. GIAs grading is based on strict, standardized criteria to ensure accuracy and impartiality. Any changes in grading are not a reflection on your previous jeweler but are the result of GIAs independent assessment.
Its also important to note the difference between retail value and resale value. Retail pricing often includes brand premiums, markups, and other factors, whereas resale reflects the current auction market demand. Our reserve price suggestions are based on historical auction results and current trends, they are recommendations, not guarantees. Sellers always retain the ability to set a reserve at the level they are comfortable with.
We can confirm that your item has been securely returned as requested, and it is the same piece you originally sent, including any unmounted stones.
We appreciate your feedback and the opportunity to clarify these points. Worthys platform is designed to offer a transparent, risk-free process, ensuring sellers have control and peace of mind throughout the sale.Thank you,
-The Worthy Team
Review fromLarry C
Date: 05/30/2025
5 starsFirst impressions are critical to any business and Worthy is fortunate to having *** ****** in their front lines. She was extremely personable and easy to talk to on both separate interactions. She has made me feel comfortable with the process and Im looking forward to setting a reserve for my item. Thank you, *** and I hope your company gives you a raise in the near future.Worthy.com
Date: 06/06/2025
Hi *****, Thank you for taking the time to share your experience with ***! We think she is pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromDana R
Date: 05/06/2025
1 starThe people I dealt with from worthy were based out of ********. I had a $12,000 ring they told me I had the option to not sell if I didnt like the price and that was a lie. They DID NOT give me that option, in fact, I emailed them prior to the auction closing stating that I wanted my ring returned immediately. ********* **** had said we will email you the option to have it returned after the auction. The next email I received was an extremely low price of $515 saying it was sold! I was livid!! She said we will review it and try to get it back. One entire week later, I get an email stating my sale was finalized and it will take 5-10 days for check in mail. On top of all of this, the highest amount of views was 15 people in 3 days!!! 15!!! Worst mistake of my life ..you can get more cash at a **** shop than worthyWorthy.com
Date: 05/08/2025
Hello Ms. ************************* truly sorry to hear about your experience and appreciate you sharing your feedback. We understand how important this item is to you, and we want to be transparent and supportive in resolving your concerns.
We do offer sellers the option to decline a final sale price as long as the reserve is not met and the item has not yet been sold. Were sorry for any confusion around this part of the process and recognize how frustrating this situation has been for you.
A member of our team has been working with you directly and will be following up to continue supporting you. Were committed to doing what we can to make this right, and we appreciate your patience as we work toward a resolution.
Sincerely,
The Worthy TeamReview fromDon P
Date: 02/14/2025
5 starsFirst time trying to sell a diamond ring. Was hesitant, especially with sending in the mail, but Worthy insured it and the whole process was fantastic. The Worthy *** was friendly and put my fears to rest. They were in touch with me every step of the way. I was able to follow the auction, and when it sold I was quickly paid. I would definitely recommend Worthy and will use them again should I ever have other jewelry to sell.Worthy.com
Date: 02/28/2025
Hey **** We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy TeamReview fromAngie P
Date: 01/11/2025
5 starsI was very leery about sending my diamond ring. Especially since Worthy pays for all of the shipping. However, Worthy eliminated that feeling completely with their excellent personal service. I was kept informed and was in contact with them every step of the way. ***** replied to all my emails almost immediately, and had a contact number in case I wanted to talk in person. The sale of my ring happened very quickly, and I had my money deposited within a week. I will definitely think of Worthy first if I want to sell my other expensive jewelry.Worthy.com
Date: 01/17/2025
Hi there!Thank you so much for sharing your experience! We completely understand the hesitation when it comes to sending such valuable items, and were thrilled to hear that our team, especially ****** was able to put your mind at ease. Providing excellent personal service and keeping you informed every step of the way is exactly what we aim for.Were so glad the process was smooth and quick for you, and we truly appreciate your trust in us. Whenever you're ready to sell your other jewelry, well be here to help!Thank you again for choosing Worthy!The Worthy TeamReview fromAdrienne H
Date: 01/10/2025
5 starsWorthy made selling my ring such a great experience. I was apprehensive at first but everything was so professional, and communication was clear and professional. I highly recommend Worthy for the highest jewelry auctioning experience!Worthy.com
Date: 01/17/2025
Hi ********, Thanks for taking a moment to share your experience and congratulations once again on your successful auction! We completely understand how intimidating selling your jewelry can seem at first and we're glad you decided to give us a try. We look forward to working with you again should the opportunity arise. The Worthy TeamReview fromDAVID G
Date: 01/10/2025
5 starsWorthy was worthy of my time. They have timely communication, accurate estimate of selling price and a seamless process.Worthy.com
Date: 01/17/2025
Hi *****, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy TeamReview fromEdward S
Date: 12/10/2024
5 starsThe entire process was very easy and I was kept informed about everything that was done, Everything went well and my funds were deposited at my bank. Worthy is truly worthy, highly recommended.Review fromSteven S
Date: 11/16/2024
5 starsDealing with the folks at Worthy was an easy and totally positive experience. They continually updated the progress of my watch at auction. Moreover, all exhibited a professional attitude heightening my sense of confidence and trust. Many thanks!Review fromSandy H
Date: 11/08/2024
1 starI contracted worthy to sell a ring they quickly sent me a shipping address but yet when I wanted to add another piece of jewelry to it they never responded to the email they don't return phone calls it's the worst customer service I do not recommend this company read online to the better Business bureau in addition to more than 165 complaints that when something is sold people have not received their funds. And those are complaints within 3 years that's a lot of complaints that people haven't received the funds it was enough for me to decide I'm not using Worthy they're not worthy of my time or my productWorthy.com
Date: 11/15/2024
Hello Ms. ****************** you for taking the time to share your thoughts and feedback regarding your experience with Worthy. We genuinely appreciate hearing from our customers, as it helps us improve our services.
We understand how frustrating it can be when communication doesnt meet your expectations. When you reached out on November 8th, our team did inquire about your second piece of jewelry and aimed to facilitate its evaluation. Unfortunately, it seems there was a breakdown in communication.
Please know that we made multiple attempts to connect with you over the phone on November 8th and November 11th, but were unable to reach you. We also followed up via email on November 12th to inform you that the second item did not meet our auction eligibility criteria.
At Worthy, we take pride in our track record of successfully connecting customers with buyers and facilitating sales. Our A+ rating with the Better Business Bureau reflects our commitment to providing quality service. We value your trust and would love the opportunity to assist you further with the item that has been approved for auction.
If you have any additional questions or concerns, please feel free to reach out directly. We're here to help!
Best regards,
Worthy Team
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