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Business Profile

Newspaper

The Epoch Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Epoch Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Epoch Times has 2 locations, listed below.

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    Customer Complaints Summary

    • 280 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding emails from Epoch Times/I have tried unsuccessfully to UNSUBSCRIBE from emails and I never subscribed in the first place. These are becoming a real nuisance.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for this website but it is sending emails to people on my contact list. It is making it difficult to unsubscribe to.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. We DO NOT send emails to people on your contact list without their permission or your permission. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Epoch Times added me to their email list without my consent. I continue to receive lots of spam from them after requesting to be unsubscribed.

      Customer Answer

      Date: 10/23/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********. They continue to send two emails every day.

      Sincerely,

      ***************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was mysteriously subscribed to Epoch Times (I never subscribed) and receive daily emails from them. I have attempted to unsubscribe multiple times and continue to receive daily emails.

      Customer Answer

      Date: 10/23/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********. I continue to receive multiple emails from them every day.

      Sincerely,

      *******************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up to receive emails from The Epoch Times. I have clicked the link in their email to unsubscribe several times but I continue to get their emails. They will not unsubscribe me. This is absolutely insane that they incessantly email me.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emails from this nefarious organization started showing up in my inbox entirely unsolicited. I have no idea how they acquired my email address and tried unsuccessfully to unsubscribe.

      Customer Answer

      Date: 10/22/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      *********************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. However, we don't have any record of the email you provided via your BBB complaint in our system. The best way to get this resolved, if it is not already, is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never asked to be put on their mailing list and am getting unwanted emails multiple times a day. I want to be removed from all newsletters email list from this company. ****** help me UnSubscribe!!!

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I constantly receive emails from The Epoch Times. I never subscribed to their service and wish to be removed permanently from their distribution list.

      Customer Answer

      Date: 10/23/2022

      Better Business Bureau:

      At this time, I have not been contacted by The Epoch Times regarding complaint ID ********.

      Sincerely,

      ***********************

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. However, we don't have any record of the email you provided via your BBB complaint in our system. The best way to get this resolved, if it is not already, is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Epoch Times continues to send emails although I have unsubscribed. Ive also blocked them, but somehow, their emails keep coming through. Id like them to stop sending me emails.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for emails from this company and have requested to be removed from their contact repeatedly to no avail. I am frustrated with this organization.

      Business Response

      Date: 11/16/2023

      I understand that it's frustrating to receive emails and physical mail that you don't remember signing up for. If you are on multiple email lists, you'll need to unsubscribe from each email list individually. I've made sure that you won't receive any further contact from us. If you need further assistance, the best way is to contact us directly. You can find several ways to contact us in our help center, a link to which can be found at the bottom of our website homepage. ****************************************************

    The Epoch Times is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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