ComplaintsforThe Epoch Times
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife stopped the subscription to the Epoch Times in January (unsubscribed) and they continued to bill us. When we contacted them they said it was her fault that she did not cancel, but unsubsribed (which anywhere else is the same thing) and she could have gone to the website and gotten the Epoch Times. They would not refund for the two months and told her she had to continue paying until the end of this month.Business response
04/15/2024
I apologize for the trouble. Please provide me with the email address on the subscription account, I could not locate the subscription you are referring to by the email address you provided.Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've never visited, contacted, or otherwise subscribed to the Epoch Times or their website. I don't want to see their messaging or emails show up in my inbox, and I have no idea how they got my information. I'd really love to not have alt-right conspiracy theories show ** in my email inbox every week, but it seems like they're determined to ******* me (againUNSOLICITED) and never leave me alone, despite my repeated attempts to unsubscribe. Please stop harassing me with your propaganda garbage.Business response
04/15/2024
I couldn't find your email address in our system, but I've added your email address to our do-not-email list, which should remove you from any partners lists that we have. Please allow a couple days for the processing to complete.Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AFter several weeks of receiving this MAGA't propaganda newsletter unsolicited, I contacted the sender and told them I wanted it to stop. Was assured that it would be 1-3 business days, but my email address had been removed from "all" their newsletter lists.I waited the initial 1-3 business days for them to stop, the length of time that they promised. Since a major holiday was the following week, I even waited an additional eleven days beyond that. Newletters are still arriving daily, more days more than one.Business response
04/15/2024
I apologize for the inconvenience, it appears that your email address wasn't properly added to our do-not-email list. I've made sure that it's been added to the list, please give it another couple of days to finish processing. Please do let me know if it still doesn't work.Customer response
04/19/2024
Better Business Bureau:
I have reviewed the response provided by the business in reference to complaint ID ********. After observing for several days to confirm their response, it appears that they really did take action this time. The twice-daily spam emails have ceased.This resolution is satisfactory to me. Please consider the matter resolved.
Sincerely,
*************************
Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have unsubscribed to several edition of The Epoch Times. Stop sending this toy email. I never subscribed to it and I don't want this propaganda sent to me.Business response
04/09/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.Initial Complaint
04/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Epoch Times keep sending emails to my account. I keep unsubscribing from their emails and they still keep sending me emails non stop.Business response
04/08/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.Initial Complaint
03/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
-I did not sign up for Epoch.-I do not want anything from EPOCH except to stop all communication and emails.Business response
03/27/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am receiving dozens of emails from Epoch Times. I have never subscribed to that entity, and have no intention of doing so. I tried to unsubscribe, but I can find no way to do so I have tried repeatedly. They are littering my email account with their unwanted publication.Business response
03/27/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.Initial Complaint
03/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I didnt sign up for this fake news site. I have requested to be unsubscribed but still get email from them. STOP this poisonous fake news promoted by some rich religious cult leader.Business response
03/19/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.If you find any factual errors in our reporting, we encourage people to report it to us so that we can investigate. The Epoch Times Association is dedicated to seeking the truth through insightful and independent journalism, standing outside of political interests and the pursuit of profit, in order to serve the public benefit and be truly responsible to society.
Customer response
03/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I never opted in to receive any of these emails. DO not send unsolicited emails to me or anyone else. This will be resolved when Epoch agrees to never send unsolicited emails to anyone else. Please confirm.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business response
04/01/2024
As with any business, we rely on various communication channels to reach our audience and provide valuable information about our products and services. However, please be assured that we take data privacy and email communication seriously. We adhere strictly to relevant regulations, such as GDPR and CAN-SPAM.
Again, we have already removed your email address from all of our email mailing lists.
Initial Complaint
03/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I started getting emails from epoch but I never signed up. I have tried to unsubscribe a dozen times but it wont work.Business response
03/09/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never subscribed to Epoch Times and they keep sending newsletter emails. I unsubscribe each time I get one, but they keep sending them. I can not get Epoch to quit; loading my email with daily or twice daily posts. Have attempted to unsubscribe to no avail.Business response
03/08/2024
Hello, if you're still receiving emails after you hit the unsubscribe button at the bottom of the emails, it means that you might be on multiple email lists. Please unsubscribe from each list until you're no longer receiving emails from us. We don't currently have an "unsubscribe from all" button and I apologize for the inconvenience.
I'll make sure to remove your email address from our lists so that you don't get any more emails from us.
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Customer Complaints Summary
306 total complaints in the last 3 years.
228 complaints closed in the last 12 months.