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Find a Location

Wink Labs Inc. has 1 locations, listed below.

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    Business ProfileforWink Labs Inc.

    Apps

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    606 W 28th St Fl 7, New York, NY 10001-1108
    BBB File Opened:
    1/30/2015
    Alternate Business Name
    • Wink, Inc.

    Customer Complaints

    29 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I has signed up for a Wink subscription back in somewhere around 2019. In the summer of 2021 there were several issues, the system was down for months and we were promised refunds. Come January 2022 no refunds no resolution so on 1/16/22 I canceled my subscription (as per the attached confirmation). At this time they are still charging my credit card monthly stealing from a former customer and have not refunded any of the promised money. I am looking for a full refund of all the charges plus the cost of the equipment which is now useless. I would believe the total will be around $300 for everything
    Read More

    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ronald G

    1 star

    06/03/2023

    Stay away from this company! This is at least the second time we have lost service and they make no effort to communicate with paying customers. They have a web page that shows status and it has been down since early May. Now they sent us a billing for the upcoming month with the service is still out. Tried every link option on their website to cancel our subscription and delete our account. Every attempt to exercise a link either fails, cycles back to the beginning, or just plain fails to go anywhere. Even emails sent to the address provided by them to cancel is retuned asking for the same information originally provided. All ****** attempts to locate their phone number failed, except I was able to them on BBB which included an address in ** as well as a phone number, but calling it takes you to a service that sells ******************* The only recourse we had was to go to our bank and report their questionable business practices and place a stop payment on any invoices from our credit card. I wish there was a 1/4 or 1/2 star rating, even then that would fail to characterize their incredulously poor service and product. I would vote for a legal investigation into their practices and finances.

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