Complaints

This profile includes complaints for Hungryroot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hungryroot, Inc.

  7 W 22nd St New York, NY 10010-5103

• 

  Hungryroot, Inc.

  7 W 22nd St New York, NY 10010-5103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website to review the program which requires you to enter your payment information before you can see the cart. After review, I decided that I did not want to continue and followed the instructions to cancel. This meant contacting ************* which I did by email and chat. I received a reply to provide the email address associated with the account and I responded with the email address. I received a second email asking for the email address associated with the account and I provided that information a second time. I did not receive any additional response until today I received a text about a second order. I checked the website and saw my account was still active and an order was being delivered today April 2. I followed the instructions again to cancel which allowed me to cancel on the website and contacted customer care that I didn't want the first order which is why I contacted them per their instructions on the same day the order was placed. Now I am told that I canceled after the order processed and it can't be stopped. ********

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.They have issued a full refund
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service in the past and deactivated my account about a year ago then the other day I noticed that I had a pending charge for Hungryroot. I never ordered anything from them. I went onto the website and saw that there was a pending delivery, I had to search forever to figure out how to cancel this delivery. I canceled it and they credited me back the money but I am trying to take my credit card information off their website so this doesn't happen again but it is not possible to remove my credit card information and their help support is not getting back to me. I want my account cancelled from their site (not just deactivated). This is fraud.

  Business Response

  Date: 03/30/2025

  We truly apologize for the concern and frustration caused! The account was logged into and reactivated on 3/15/2025 at 2:30 pm, and the plan size was updated. Reactivation entails signing back into the account and interacting with a purple banner or red button that confirms reactivation. Changes to the plan or viewing upcoming orders aren't possible without first reactivating. As a weekly subscription service, we charge and process a new order weekly unless the order is skipped or the subscription is paused or cancelled prior to cut-off. We can confirm that agents assisted with skipping this order on our end and issuing a full refund before anything shipped. Customers can request the removal of payment information from our ************* team, and we apologize for the additional inconvenience caused. We've removed the payment information from our site and initiated the account deletion process on our end. A notification will be sent when the process is complete, and refunds will finish processing within 5-10 business days, if not sooner. We recommend checking in with the bank or credit issuer to verify receipt, and we appreciate your understanding.
  

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a grocery service. I paid $254 for a weeks worth of meals and groceries to be delivered on Monday, March 17 between the hours of 8am and 8pm. I first received a strange notification on Monday, March 17, at 8:03 pmabout my delivery - Hungryroot: Heads up! Due to a carrier delay, it looks like your order hasn't arrived yet. You can track it here: ******************************************************************************************** We're sorry your delivery is running late. If you have any concerns about freshness, please reach out to our ************* team or check out this FAQ: ******************************************** "when it was "attempted' to be delivered on Sunday, March 16 at 11:33pm but "failed attempt". - "We have encountered an issue with your package and will not be able to complete your delivery. Please contact the retailer for resolution." I then tried to contact the company ; no response has been received. I tried contacting the company again on Tuesday, March 18; but received no response. On Wednesday, March 19, I tried contacting a third time with no response. Then I received another text message about my delivery stating that another "attempt" to deliver took place Wednesday at 12:02 am! The delivery "failed" - "We have encountered an issue with your package and will not be able to complete your delivery. Please contact retailer for resolution."I tried contacting the company again with no response. I tried contacting the company by text, phone, message, and email. I have asked for clarification on what is wrong. I have requested a full refund. I have also requested a call back. I have received no responses.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions, my delivery has either been a day late or hasnt been delivered at all. This wouldnt be a huge deal if the package being delivered wasnt perishable. By the time the package was delivered, after being late the first time, the food was no longer edible (it was a full day late). The second time, the package wasnt delivered at all. This caused my family, on both occasions, to be out additional money in order to provide meals for the week. To make matters worse, there is zero communication and/or refund or replacement assistance. None of the emails or text messages (there is no phone call option) that I sent were ever replied to. *** cancelled my subscription and will recommend others to choose other meal subscription companies. I only have to tracking number from the second mishap. I mistakenly gave Hungryroot the benefit of the doubt the first time.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have refunded my money and that is satisfactory to me. 
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $186.24 and was shocked. I tried the product once and was very clear that I only wanted a trial and not a subscription. When I contacted them today via email, I was told too bad you can't change it. I am also furious that there is no way to contact this company via the phone.

  Business Response

  Date: 03/26/2025

  We apologize for the frustration caused! While we dont have a live phone line, our ************* team is available via text and email during business hours, seven days a week. As a weekly subscription service, we process and ship a new order weekly unless the order is skipped or the subscription is paused or canceled prior to cut-off. We currently don't offer trials, but customers can skip a single or several upcoming deliveries. We can confirm that on March 14th, an agent assisted via text and fully refunded the second order. Refunds can take 5-10 business days from the date of issue to process, and we recommend checking in with the bank or credit issuer to verify receipt. We appreciate your patience and understanding.
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an email from them that had a coupon. **************** said that I reactivated an old subscription from 6 years ago. There was no confirmation of items, payment, billing or home address. *************** said the claim was fraud and now will need a new debit card. I received no confirmation email. I was told my HungryRoot that they could not reimburse me. I asked what did I order(nothing) and where it would go.

  Business Response

  Date: 03/19/2025

  We truly apologize for the inconvenience and frustration caused! We can confirm that the account connected to the customer's email was created on 9/22/2018, and our service has changed quite a bit since then. Between then and the end of 2018, several orders were shipped to ************************************************** before the original cancellation on 12/13/2018 and it was still the shipping address in the account. The site was logged back into and reactivated on 3/6/2025. For new accounts, we will show the cart contents in the original checkout flow, but for accounts that aren't, customers will have to go into their order menu or select the cart icon depending on the device used. Payment, billing and shipping information on file can be found in Account Settings. We're also sorry for the concern caused for the unexpected charge. The payment information was still on file at the time of the original cancellation, and since the subscription wasn't cancelled or the order skipped prior to cut-off, the order was processed and shipped as usual. We can confirm that on March 7th, an agent issued a full refund to the card on file for this order, and we've removed the payment information on file. Refunds can take 5-10 business days from the date of issue to process, and we recommend checking in with the bank or credit issuer to verify receipt. We appreciate your understanding.

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, February 23, 2025, I received my first order and my credit card was charged $100,00. We proceeded to evaluate the food and decided to "give it a try". This meant cooking 2 or 3 meals a day. My wife did not want to do this much cooking so we decided this was not a service that we wanted to continue. I tried to call them at the number on their material in the box *************) A recording came on and said to text them. I tried texting them and there was no response to it. In he text I said I wanted to cancel their service and receive no more food. I also asked them to return my call and told them I was putting my **** charge in contention. I never received any response. I am 88 years old and not computer savvy. I do not know how to go on web sites to conduct **************, March 2, 2025 I received a second box of food. I then called my son-in-law who, on my behalf, went to their website and cancelled my service with them. However, not before they had charged my **** $166.00 for this second order that I did not want.These people are taking advantage of older people. This food service they are selling is primarily marketed to retirees who by the very reason of their age are not always able to navigate the computer systems. By having no phone service that one can call and talk to a real person they are deliberately conning older people into signing up for their service and then not being able to contact them to cancel it. I fully intend to file a complaint with the ********************************** about this. I am now out over $200.00 and while I "ate the steak" I had no choice since I was unable to cancel this service. To resolve this I would like my **** credited the most recent charge of $166..00

  Business Response

  Date: 03/14/2025

  While we dont have a live phone line, we're happy to help via email or text message. We can be reached by filling out our online contact form or texting us at ************. The customer sent us a text message on February 23rd and asked us questions about their order and our service. We responded the same day. I've attached a screenshot of our correspondence. As the customer was hoping to cancel before receiving further deliveries, I've issued a refund for the second charge of $166.77 to the card on file. Please allow 5-10 business days for this to process, or sooner. 

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transactions: February 20 and February 27. Amount of transactions: ****** and ******. If you look at my order history you will see the last time I ordered was January 27. I then preceded to cancel my subscription. I left so many messages but they are all AI generated and no one gets back to you. They keep charging my credit card. It's very stressful as I am retired and every ***** counts. On my homepage it reads "You cancelled your subscription" so why are they still sending me food and charging me. I feel I should get my money back since I did not order any food but was still charged. The total is ******. That's a lot of money and I want it back. Thank you for listening to my concerns. Look forward to getting a reply. **** ***** **********

  Business Response

  Date: 03/13/2025

  The customer reached out to us on February 6th and asked to cancel their subscription. However, they created two accounts one under ******************* and one with Apple ID at ************************************ When customer's sign up they may select to use their Apple ID and select the Hide my Email option. This may happen by accident as it's an automatic pop-up on devices. This generates a random set of characters and numbers to give a different email address.
  
  We canceled the subscription with the email ******************* on February 12th, but did not see the second account and did not cancel this. The customer did cancel this subscription on March 11th. 
  
  As we did not locate this initially, I've issued a refund for the last 3 deliveries from the account with ************************************ This is a total refund of $323.64. Please allow 5-10 business days for this to process, or sooner. 
  
  All subscriptions to this address have been canceled and no further charges will be made.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skipped a delivery for March 2nd 2025, was still charged. Very difficult to contact company to resolve situation. Difficult to cancel subscription.

  Business Response

  Date: 03/12/2025

  We did not receive any outreach from this customer via email or SMS. We're always happy to help and our contact information can be found at via our FAQ. I'm not seeing that the customer's March 2nd order was Skipped or any attempts to ***** However, I can confirm the customer was able to cancel on February 28th which was after the March 2nd box finalized on February 24th.
  
  Hungryroot is an automatically renewing weekly subscription service that renews each week unless the order is skipped or the subscription is canceled. As I understand this final box was unwanted, I've issued a full refund in the amount of $120.93 to the card on file. Please allow 5-10 business days for this to process, or sooner. 

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call them because i was in the hosipal and ask them to wait on delivery but they said they were going to deliver anyway i was sad and the grocery sat in front of my apartment went igot home i try to use them and got very sick bad people no love at all money hungry and dont care about the elder sad day in american when business dont care put money first.

  Business Response

  Date: 03/11/2025

  Sharing a screenshot of our conversation with our customer. We received a message on January 22nd asking to cancel. Due to increased outreach, we were able to respond and cancel the subscription on February 1st. The only delivery made was one on January 6th. However, we never received a message asking to skip or stop any orders. We're so sorry to hear you became ill after consuming items. Please confirm the order or the delivery date and we'd be happy to look into that order for you.