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Find a Location

Casper Sleep Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Casper Sleep Inc.

      175 Greenwich St, Fl 39 New York, NY 10007

      BBB Accredited Business
    • Casper Sleep Inc.

      230 Park Avenue South Floor 13 New York, NY 10003-1547

      BBB Accredited Business

    Business ProfileforCasper Sleep Inc.

    Mattress
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    127 complaints closed in last 3 years

    50 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/5/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Casper Sleep Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Casper Sleep Inc.

        175 Greenwich St, Fl 39 New York, NY 10007

        BBB Accredited Business
      • Casper Sleep Inc.

        230 Park Avenue South Floor 13 New York, NY 10003-1547

        BBB Accredited Business
      Location of This Business
      175 Greenwich St, Fl 39, New York, NY 10007
      BBB File Opened:
      10/9/2015
      Years in Business:
      10
      Business Started:
      10/24/2013
      Business Incorporated:
      10/24/2013
      Accredited Since:
      11/5/2015
      Type of Entity:
      Corporation
      Business Management
      • Mr. Philip Krim, Co-Founder/CEO
      • Mr. Neil Parikh, Co-Founder/COO
      Contact Information

      Principal

      • Mr. Philip Krim, Co-Founder/CEO

      Industry Tip

      BBB Tip: Shopping for a mattress? Do your research

      Customer Complaints

      127 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Purchased our Casper mattress California King **** -November 2016. January 12, 2024 I woke up with several incredibly itchy mosquito bite like bumps on my arms. I shrugged it off thinking it was stress hives, but then a few weeks later my husband wakes up with a swollen ear and it was oozing liquid on his ear lobe, he went to urgent care. ****** care suspected it was impetigo and gave him antibiotics. 2 weeks passes by and it returns. He goes back to the same doctor and they cant believe it came back but they give him a stronger antibiotic. I start waking up with more bumps on my knees and toes and arms, head etc. I go to my doctor and he thinks it could be flea or bed bug bites so we hire a pest control company to search our house only to find absolutely nothing. I met with one of my clients who is a doctor and she took a look at the tons of pictures of our skin and she said that its contact dermatitis and to go check our mattress again. I got home, checked our mattress with a flashlight and found fiberglass everywhere on our Casper Mattress. It was all over our floor, curtains, clothes, everything. We had never opened the mattress cover and it was just leaking out of our cover. Casper also has a tag on the original mattress that does state though that the cover CAN be removed if needed to wash. That does not make sense since fiberglass is everywhere. When we had to move this bed into a mattress bag to remove it from our home I inhaled it and lost my voice for 3 days. Anything porous in my home now has fiberglass on it from us trekking it through our home and further contaminating everything. This has affected me my husband and our 5 year old as she sleeps in our bed with us at times. This has been mentally draining on us as my husband and I have not slept in our room in a month as we are without a bed. We are sleeping on twin mattresses in our living room right now and have had to throw so many of our items away because of this!
      Read More

      Customer Reviews

      28 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Thomas P

      1 star

      04/09/2024

      Deceptive Return Policy and ********************** I have tried to return the mattress I bought from them. The mattress felt great but was extremely hot. I've sent three emails requesting a return. I got one response (a ticket number) but nothing about the procedure for sending it back. Their 100 day trial is actually only 30 days for a full refund, after 30 days they prorate the refund.

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