Reviews

Review Details

• Review fromCherif M

  Date: 04/22/2025

  1 star
  Quartile charged me after I canceled my account, and theyre refusing to refund it. I canceled my monthly subscription on March 24, 2025, yet they still billed me for another full month of service I did not use and did not agree to.When I contacted them, they hid behind confusing fine print in their ******************* claiming theres a 30-day notice period that begins on your next billing cycle. This policy was never made clear at the time of signup or cancellation.Let me be very clear:I canceled. I stopped using the service. I was still charged.Their Terms are written like a legal trap, full of vague, complicated language that makes it almost impossible for the average person to understand what they're really agreeing to. This is not just poor customer service, this is deceptive, predatory billing.Why would anyone knowingly pay for something they're not using? Quartile is counting on people being too busy or confused to fight back.If youre considering doing business with this company, be very careful. Their cancellation policy is a scam, and they make it incredibly difficult to get your money back. This company needs to be held accountable.

  Quartile LLC

  Date: 05/14/2025

  Were genuinely sorry to hear about your frustration and understand how upsetting billing issues can be. Please know that we would never intentionally mislead, deceive, or scam any of our clientsthat goes directly against who we are and how we operate. To clarify, our 30-day cancellation notice policy is outlined in the ****************** agreed to at signup and is reviewed again during onboarding. This document is signed by all clients. That said, we hear your concerns and will take additional steps internally to ensure this policy is even more clearly emphasized moving forward. Transparency is important to us, and we never want clients to feel surprised or misinformed. We respect your feedback and regret that we werent a better fit. We are continuing to run your campaigns through the end of the notice period, per your request, to ensure you're still receiving value from the service during that time. While we stand by our policy, we also stand by a commitment to fairness and professionalismand we sincerely wish you the best in your future endeavors.

• Review fromAmanda W

  Date: 12/18/2024

  1 star
  I've wasted 1.5 years with this company whose performance was that of an amateur. They're not interested in growing your company just putting on a smiling face for the weekly/biweekly meetings and collecting their fees. *****!

  Quartile LLC

  Date: 05/14/2025

  Thank you for your feedback, ******. At Quartile, our only focus is on driving growth for our clients, and we are committed to delivering measurable results. We take pride in our proactive approach and transparency, and we're always open to discussing ways to improve performance. If youd like to revisit your campaigns or discuss any concerns, were here to continue working toward your business goals.

• Review fromSol W

  Date: 09/17/2024

  1 star
  Warning: ************ Will ******* Your Business!This has been the most disastrous experience Ive ever had with a service provider. We hired this company to manage our ****** advertising campaigns, believing their promises of tripling our sales in 12 weeks. Instead, they have completely wrecked our business.Under their "management," our ACOS exploded to an astronomical 380%, while our sales plummeted by 26%. When I handled the campaigns myself, I achieved an ACOS of 36%, without any formal training. Their involvement has been nothing short of catastrophic.The lack of communication and transparency is beyond unprofessional. They repeatedly failed to provide the promised updates, and their inaction was evident in our account historythey barely touched our campaigns. It felt like they only looked at our account minutes before our biweekly meetings. Their negligence is astounding.Their excuses about market fluctuations and increased competition are just thatexcuses. Ive done my research, and our competitors are thriving while we suffer. This company has cost us thousands of dollars in wasted ad spend and lost sales. Their incompetence is unparalleled.If you care about your business, DO NOT hire this company. They will not only fail to deliver on their promises but will also actively harm your performance and profitability. I regret ever trusting them with our campaigns and urge others to avoid making the same mistake.Stay far away from this disaster of a company. They are a business nightmare.

  Quartile LLC

  Date: 05/14/2025

  Were genuinely sorry to hear about your experience, Sol, and appreciate you sharing your feedback. Quartile has been the market leader in retail media optimization for over ***** clients, and weve built a strong reputation for providing exceptional results. We take the claims youve made seriously and would like the opportunity to address your specific concerns. Our team works diligently to ensure that campaigns are optimized for performance, and we continuously monitor metrics like ACOS to make data-driven adjustments. If there were issues with communication or campaign management, we apologize for any frustration that caused. Wed like to dive deeper into your account and work with you to understand what went wrong. It's important to us that our clients are satisfied and see the best possible outcomes from our platform. Please reach out directly so we can make this right and work toward improving your results moving forward.

• Review fromAmy K

  Date: 09/03/2024

  1 star
  Mediocre performance that's no better than manual campaign management. Add on accounting irregularities, over billing, lying staffers who ***** ***** breaks and then pull them at the last moment... STAY AWAY from Quartile. Too shady to consider as a long term partner. It's a shame because we probably would have worked with them longer if they weren't such liars and looking out for their bottom dollar. Quartile will not hesitate to s**** you over for an extra dollar.

  Quartile LLC

  Date: 05/14/2025

  Thank you for sharing your feedback, We pride ourselves on providing high-quality service and building lasting, trustworthy relationships with more than ***** happy clients around the globe. We take accusations of dishonesty and overbilling very seriously. We would appreciate the opportunity to review your account and address any issues youve raised about performance and billing discrepancies. Our team aims to deliver value with measurable results, and if there were any inconsistencies, we want to resolve them quickly. Please reach out directly to discuss the specifics of your experience. Were committed to ensuring transparency, fairness, and your satisfaction.

• Review fromDavid S

  Date: 06/22/2024

  1 star
  Used Quartile for ****** ad-words management but after a little over 3 months noticed worse performance than before hiring them. Their responses to my concerns were not adequate so I terminated them whereupon they informed me that they would be charging me for two more months of service because that was in the contract.

  Quartile LLC

  Date: 05/14/2025

  Thank you for your feedback, *****. Were sorry to hear about your experience. We understand your frustration with performance and communication. Our goal is always to help clients achieve the best results, and we regret we didnt meet your expectations. Regarding the billing cycle charge, our contracts clearly outline service cancelation and billing terms. We apologize for any confusion. Please reach out directly if you'd like to discuss further. Thank you.

• Review fromDaniel M

  Date: 04/03/2024

  1 star
  After an amazing presentation I was so happy to work with Quartile. I had such high hopes. But it now feels like a scam. Their promise is that you have to **** it up for 3 months while spending a minimum of 3K per month + their fees, their Machine Learning System will be able to optimize Amazon campaigns to their **** After 60 days and over than eight thousand dollars less and selling 30% less than I had before them, I got an email saying that they cancelled my account with no explanation at all. They just said that it was better for me. I asked for anything to compensate our loss but I guess I have been ghosted. I did not even get any data from them. My biggest mistake in all this was to not check them out in the BBB before and read all the reviews before hiring them.

  Quartile LLC

  Date: 04/09/2024

  Dear Daniel,
  
  Thank you for sharing your feedback regarding your experience with Quartile. We sincerely apologize for any confusion or frustration you may have encountered, and we appreciate the opportunity to address your concerns.
  
  First and foremost, we want to clarify that our decision to terminate your account before the third-month charge was made in accordance with our terms and conditions. We understand that this may not have been communicated as clearly as it should have been, and for that, we apologize. Our intention was to act in your best interest, as outlined in our terms, to ensure that you were not charged for services beyond what you deemed satisfactory.
  
  We acknowledge your disappointment in the results achieved during the period of our partnership. While we strive to deliver tangible results for all our clients, we understand that every business's needs and expectations are unique. We regret any dissatisfaction you may have experienced and assure you that we take your feedback seriously as we continually refine our services.
  
  We genuinely value your feedback and the opportunity to address your concerns. If you would like to further discuss your experience or require any additional assistance, please don't hesitate to reach out to us directly. We are here to listen and work towards a resolution that meets your expectations.
  
  Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

• Review fromMarkita S

  Date: 02/27/2024

  1 star
  I have never purchased services as this company is harassing me with marketing. I received texts and calls nonstop. First from ****, now from ********. They will not leave me alone despite several notifications. I would never trust a company with unethical marketing practices to touch a single aspect of my business.

• Review fromAmy M

  Date: 02/06/2024

  1 star
  My company has been using Quartile for a long time. But lately, its bidding feature isn't working properly. Spending money on it now might be a waste because it's not delivering results. They made the cancellation process harder as well.I strongly recommend not using Quartile. It will cost you a lot of money.

  Quartile LLC

  Date: 05/14/2025

  Thank you for your feedback. At Quartile, were committed to helping our clients succeed, and we take concerns about performance and cancellation seriously. Our bidding system is designed to adjust frequently throughout the daytypically every two hoursto ensure campaigns remain optimized. If youre seeing unexpected results, thats something wed want to investigate immediately. Regarding the cancellation process, we aim to make it as clear and straightforward as possible while ensuring all contractual obligations are handled appropriately. If any part of this process was frustrating, we sincerely apologize. Wed welcome the opportunity to connect directly to better understand your concerns and identify a resolution. Please reach out to our support team or your account manager so we can make this right.

• Review fromJohn P

  Date: 11/07/2023

  1 star
  Quartile seems like a good company to manage your PPC. However, after being a victim and talking to other sellers, each account manager has no experience. They do not know much about PPC, or any strategies to Increase Sales and Lower Acos. They charged me over $3,000 for Fees, while my Account was loosing Sales and had the highest Acos ever. The manager had no idea what she was doing, instead she would try and sell me on signing up for another platform as well. This is a sales company, waste of time and money. Now I am apart of a new more advanced PPC company, they have changed my whole business and increased revenue x2. Make the smart choice, do not choose this company.

  Quartile LLC

  Date: 11/08/2023

  Thank you for taking the time to provide your honest feedback regarding your experience with Quartile. We sincerely regret that our service did not meet your expectations, and we are addressing your concerns with the utmost seriousness.As one of the leading solutions in the *** management space, with thousands of successful client stories across more than 32 markets, we hold ourselves to the highest standards of service and client satisfaction. Our team is dedicated to staying at the cutting edge of *** strategies and providing exceptional results.We acknowledge that the sophisticated nature of our system means that it sometimes requires a longer period to fully optimize. The process is designed to be data-driven, which ensures that the more data we can collect and analyze, the better the optimizations. We understand that this can sometimes be a source of anxiety for clients who are eager to see immediate results.We are sorry to hear that in your case, the performance did not align with your expectations in the timeframe you anticipated. It's important to us that our clients are not only aware of how our process works but also feel supported throughout the optimization period. We recognize that we could have done better in communicating the time needed to achieve the full potential of our services.Please rest assured that your feedback has prompted us to look into our training programs, account management processes, and client communication to ensure that we can deliver both the immediate support and the long-term results our clients expect and deserve.While we are disheartened by your decision to move on to another service, we are nonetheless pleased to hear that you have found success and are experiencing improved revenue. We celebrate your progress and wish you nothing but the best in your future *** endeavors.For anyone considering Quartile, we invite you to reach out and learn more about how our data-driven approach can be tailored to your unique business needs, even if it means taking a little time to fine-tune for perfection. We are committed to your growth and success every step of the way.We would like to extend our gratitude for your business and your feedback, which is critical to our continuous improvement. If you have any further questions or additional feedback, please do not hesitate to reach out to us at [contact information].Warm regards,

• Review fromJames J

  Date: 10/15/2023

  1 star
  Quartile LLC is very DISHONEST about their business practices. Quartile will do absolutely nothing to help your sales at all! PLEASE AVOID QUARTILE AT ALL COSTS!

  Quartile LLC

  Date: 10/16/2023

  Dear *******************,I hope this message finds you well. I'm truly sorry to hear about your recent experience with Quartile, and I'd like to sincerely apologize for any inconvenience you've encountered.We take customer feedback very seriously and would appreciate the opportunity to address your concerns and investigate your case further. However, in order for us to assist you effectively, we kindly request some additional information from you. Could you please provide us with the following details:Your full name and company name Contact information associated with your account (email address and phone number).Once we receive this information, we will promptly look into your case and work to resolve any issues you've encountered. Your satisfaction is important to us, and we aim to provide the best possible service to all our customers.Again, we apologize for any frustration you've experienced, and we're committed to making this right for you. Please send us the requested information at your earliest convenience so that we can begin our investigation.Thank you for your patience and understanding. We look forward to assisting you further.Best regards,