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Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Zip Code ***** needs to be in the ************* DMA. In November 2023 it moved to the *********** ** DMA. PUT IT BACK!!!!
Business response
02/28/2024
Hello *****,

Thank you for your inquiry.

The Nielsen Company measures viewing audiences for broadcast and cable television. The Nielsen Designated Market Area (DMATM) region is a trademarked term that refers to a group of counties that form an exclusive geographic area.

Each year, The Nielsen Company analyzes viewing within every county in the country to determine which stations receive the majority of viewing and assigns each county to the appropriate DMATM region based on which stations receive the majority of viewing within the county. As a result, each DMATM region consists of those counties whose largest viewing share is to stations within that same market area. There are 210 DMATM regions covering the entire continental *************, ******, and parts of ******. The composition of those DMATM regions is information that is proprietary to The Nielsen Company and provided to clients under license.

As further information, in accordance with government regulations, satellite service providers use our DMATM region designations to help them decide which local stations are appropriate to be included in their local broadcast service for a given DMATM region (if such service is provided). However, The Nielsen Company is not responsible for, or in any way involved in, those decisions although our information is used. We do not know how the satellite providers make their decisions and we do not advise them. The Satellite Home Viewer Extension and Reauthorization Act of 2004 (SHVERA), enacted by Congress, uses Nielsens DMATM region definitionseven though our DMATM regions are not intended or designed to be used this wayas the basis for determining whether television stations are considered local or distant, and therefore which stations can be made available by satellite providers to their subscribers in a given area. The **** government determines which stations satellite providers may provide for their local service. The Nielsen Company's only role is to measure television viewing.

According to the ********************************* (***) website, **************************** *** is able to add stations to your local TV market through their recently established market modification process. Nielsen is not involved in the *** market modification process. You may wish to call the *** to find out more about their procedures. Their number is ************** ***************).

Thank you
************
Customer response
03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
02/20/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They keep calling me and won't leave me alone.
Business response
02/22/2024
Hello ********,
Apologies for the inconvenience.
We have updated your number and added it to our Do Not Call list.
Thank you
**************
Customer response
02/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
02/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Was goin to work for ******* and they chose to pay off my credit cards and then told me that I had to purchase gift cards to pay for my employment and I had to buy my equipment . When I refused to purchase more cards the refused to send my equipment and they put the balance back on my credit cards and now Im severely in debt with my credit card companies. They stole money and my equipment. I had to file debt consolidation to help me financially.
Business response
02/20/2024
Hello *****,

We apologies for any inconvenience

When it comes to seeking employment for Nielsen , we would always encourage anyone to visit our web site nielsen.com/careers. However, we will never ask you to purchase any type of gift card in exchange to pay for your employment and we'll never ask you for money to send any equipment, We would recommend that you report to this incident to the authorities. As this possibly could be part of a scam.
Thank you
***** *
Initial Complaint
02/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was solicited by Nielsen to complete a survey where myself and the members of my household listen to the radio for a week and document what we listened to. At the end of the week we would mail the results in and Nielsen would pay us 10 dollars each (3 members in my family, so 30 dollars total) for our time. To date we have not received compensation for **************.
Business response
02/13/2024
Hello *****,
We can confirm that you took part in a Nielsen survey for your home. On 2/13, your payment was processed.
Please allow up to ten days for Delivery.
Thank you
**************
Initial Complaint
02/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Relentless robocalls from Nielsen seeking participation in survey. Calls come in before 8am and up til nearly 10 PM. Calls come from phone number ************ with ID "*******". Number of calls is up to 4 times/day. We have NEVER answered the calls and have never interacted with ******* before. MAKE IT STOP, this is harassment. (We are listed with the US DoNoCallRegistry but this doesn't seem to matter.)
Business response
02/12/2024
Hello **** ,
We apologize for the inconvenience. We will make sure to include your number to our internal Do Not Call list, so that you do not receive any more calls from Nielsen.

Thank you
************
Customer response
02/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
02/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** requested replacement tax forms Ive asked them send a check twice and neither have arrived. When I called customer service I requested a supervisor. The customer service rep refused and attempted to fix it himself.
Business response
02/05/2024
Hello *****,
Apologies for the inconvenience, A Supervisor from Nielsen should be reaching out to you soon to address this issue.
Thank you
***** *
Initial Complaint
01/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter in the mail from Nielsen with 2 or 3 one dollar bills in it. There was instructions for completing a online survey and said I would receive a online gift card to local businesses for 10 dollars by email and I would receive it within 48 hours of completing the survey. I completed the survey and never received anything and its been around 3 weeks. Ive contacted Nielsen and they want me to provide the letter I got in the mail but I no longer have it because I didnt think it was important and nowhere said to keep for my records.
Business response
01/25/2024
Hello ********,
Apologies for the inconvenience, someone from Nielsen will be contacting you via email to help resolve this is issue.
Thank you
************
Initial Complaint
12/28/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was enlisted by Nielsen to provide input about various surveys. I completed one such survey, mailed it back, and received $1 cash by mail. I was later asked to complete a one-week log listing all my radio listening activity. A second log was provided in case my wife wanted to participate, which she did. Both completed log books were pre-addressed with pre-paid postage. We mailed them the next day after the log period ended. We had been promised $5 each for participating. That was months ago. We never received any payment, nor any other correspondence from Nielsen.
Business response
01/03/2024
Hi *****,
It does show that your checked was cashed on 1-2-23.
If you would like a copy of the check, you can contact us at ************ or contact us via email at ************************************
Thank you
***** *
Customer response
01/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
I just spoke to a lady at Nielsen at the number given, who said a manager had approved a $10 replacement check to be issued the first week of **** and that I should allow 3 weeks for it to arrive. She did not know anything about the "check cashed 1/2/2023" mentioned in this BBB response, but did confirm I did NOT become a member until Sept 2023. So the ******* BBB response is bogus, but accepted, in light of what I've stated here.

Sincerely,

***********************
Initial Complaint
12/27/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Many repeated pre recorded calls from Nielsen Radio seeking participation in survey. Calls come in prior to 8am and after 10 PM. Calls received from************. At least 2 or more per day for weeks
Business response
01/02/2024
Hi *****,
Apologies for the inconvenience, we have added your number to our internal DO NOT CALL list, which will eliminate any furthers calls to your household.
Please allow 24 to 48 hrs. for these changes to update in our system.
Thank you
************
Initial Complaint
12/20/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a call from my mother saying that a Nielsen representative called and asked to sign the household up for monitoring. After my father initially agreed, they sent someone to the house, who said that they needed to install equipment, but that before that they needed access to the family computer so that they could get some information off it (possibly an IP address). This made my mother uncomfortable, so she convinced my father not to go through with the process. The woman who initially set up the appointment was very upset about the reversal, saying that canceling was going to cost her her job. These seem like high-pressure tactics, unbecoming of a reputable corporation.
Business response
12/21/2023
Hello ******** ,
So we can better assist you could you, can you please provide us with your mother's home address and name so we can locate her information in our system.
Customer response
01/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and they requested more information. Here is that information:

*********************************
*********************************************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business response
01/19/2024
Hello *******,
We appreciate you for bringing this to our attention. we were able to locate your Mother's household information in our system. We have reached out to the Manger of ******* that visited the home, so that the situation can be addressed directly.
Thank you
***** *
Customer response
02/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Let me know if you need any additional information.

Sincerely,

*********************************

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