Complaints

This profile includes complaints for Law Offices of Robert S. Gitmeid & Associates, PLLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Law Offices of Robert S. Gitmeid & Associates, PLLC

  180 Maiden Lane, 27th Floor New York, NY 10038

  
• 

  Law Offices of Robert S. Gitmeid & Associates, LLC

  126A S Knowles Ave New Richmond, WI 54017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I am being given the runaround and I am not sure they are serving my best interests. They have a holding company separate from them called ******************, out of ***** and that company has a one star rating out of five with over 100 complaints, so I am worried I am being ripped off.

  Business Response

  Date: 03/27/2025

  Dear Better Business Bureau,
  
  Thank you for bringing *** ****** matter to our attention. After reviewing his notification to the BBB, we immediately reached out to *** **** to address his important matter.  ********** has been in close contact with *** **** and we are working  towards an appropriate and meaningful resolution. We expect to have another update shortly and look forward to fully resolving his matter in the near future. Thank you again for the opportunity to respond and for facilitating a successful outcome.
  
  Respectfully Yours,
  
  *** ******* ** ****** ** ******* * *********** ***** 

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from an Attorney at Gitmeid Law on November 11, 2024 and called them to verify payment satisfied the same day. I was transferred to the ***************** and I spoke with them. I was advised that my account was paid and should not have any further payments. They are autodrafting from my account and not reporting correct information to the credit bureau. Each time I call the client success number, I speak with someone who speaks English as a second language. Oftentimes, they do not understand what I am asking, and I receive varying inconsistent information about whether I owe a debt. Additionally, their statements on the Gitmeid Law Client Portal are misleading and difficult to calculate any balance owed. It is usually filled with attorney fees. I was by several agents that the balance remaining is only the Attorney fees. That was confusing for me given the documentation from the Attorney that my debt was paid in full with "0" balance owed. The hold time to contact anyone is usually excessive and draining. I have repeatedly asked for further clarification of balance due if any at all about the letter received from an Attorney ***** S. ***** at Gitmeid Law. I have also asked what the payoff balance is and requested a lesser settlement amount if paid in full , which they would not negotiate or offer any lower amount. I was continually transferred and believe my personal information, including my email, is being outsourced or monitored without my permission by the Law Firm.

  Business Response

  Date: 03/26/2025

  Dear Better Business Bureau,

  Thank you for forwarding *** ******** s matter to our attention.  We are writing to let you know that we have already contacted *** ******* to get a better understanding of her concerns and to work toward an amicable resolution. *** ******* communicated closely with one of our firm's attorneys, the attorney fully addressed her concerns, and we expect to have this matter finalized soon. Once this matter is resolved or if we have any further updates, we will provide another response.
  
  We appreciate the BBB for facilitating a successful outcome to this matter. Thank you again. 
  

  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to this company to help with our debt relief. We noticed from the beginning that there were lots of fees for everything they did, we continued paying thinking they were going to help us. We came into hardship and asked to pause our payments for a few months. It took about 6 months to get back to paying them. We started again in January 2025 and noticed that our first payment of $582 went all to fees and not our creditors. I called to say I no longer wanted their services and now they tell me I owe them over $4000. I went to them to help pay my bills, now I owe them. Makes no sense to me.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent a total of two ********* checks in an effort to pay off a debt consolidation bill:I inquired where I should send the first ********* check back in September. After reaching out to Gitmeid Law Offices, they informed me of the address to which the check should be sent. The address that they gave me turned out to be the wrong address (************** ** **** **, **. *****). From September to December, I was told the check that was sent to the given address was the incorrect address as they could not find nor had any record of having received a check. In the interim, I cancelled the first check; they went on to provide me with another address to send the check after not having received the first one. I went through the process of sending the check by registered mail so that they would receive the check within a days' time. This was roughly two weeks ago. I have spoken to several people and they told me that they would have to check with a manager/ I requested to speak to a manager -- to no avail as said manager was always in a meeting whenever I called. No one has returned any of my calls inquiring about the whereabouts of my check as of today, January 15th. I need some sort of closure as there is no way that they have not received said check. The expedited shipping that I paid for for the second check had to be signed for by the recipient, else the check would be have been returned to me, the sender. The knowledge of me not having received that check back suggests that they did indeed sign for the check and they are in possession of my money.

  Business Response

  Date: 02/13/2025

  Dear Better Business Bureau,

  Thank you for forwarding *** ********** matter to our attention.  We are writing to let you know that we have already contacted *** ******** to get a better understanding of her issue and to work toward an amicable resolution. *** ******** communicated closely with one of our firm's attorneys and we expect to have this matter finalized soon. Once this matter is resolved or if we have any further updates, we will provide another response.
  
  We appreciate the BBB for facilitating a successful outcome to this matter. Thank you again. 
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

  
  

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been paying $290.52 every 2 weeks for over a year now for debt consolidation they haven't paid any of my debt and have been just taking my money. I want a refund of all the money I have put into this that they have been taking and not been paying my debt off I could of had my debt lowered on my own by now. They are scam service and it's ridiculous they took my money from me saying they were paying and never did.

  Business Response

  Date: 01/27/2025

  Dear Better Business Bureau,
  
  Thank you for forwarding this matter to our attention.  After a careful review of *** ******* correspondence, an attorney was promptly assigned to assist with her questions and to provide necessary clarifications. We will provide you with further updates as they become available.

  As always, we look forward to a successful resolution, but if such resolution is not feasible, we will also provide a detailed, comprehensive response detailing our efforts.  Thank you. 

   

  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   There is no clarification needed. I want my money back that I paid them for over a year and they didn't resolve any of debt which cld have with the amount of money that was sent to them every other week

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 02/07/2025

  Dear Better Business Bureau,
  
  Thank you for forwarding *** ******* reply to our initial response. We disagree with *** ******* assertions made in her January 29, 2025 reply and also in her initial submission, with respect to the type of legal services that were performed on her behalf, particularly the statement that they didnt resolve any of debt.. (among other assertions).   

  Accordingly, we will be promptly submitting a comprehensive response detailing our efforts.  Thank you. 
  
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   None of my credit cards were paid off. I paid over $7,000 for over a year and that cld have paid most of my credit cards off it didn't even pay off not one. Let alone bring down any of my balance. Therefore the money they got didn't go to my credit cards it went to their pocket. They are lying I want Mt money back so I can pay my credit cards since they didn't do their job

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this company to resolve and negotiate a buy out price for my credit cards bills. It has been over a year since I have given them the amount required to pay all my ******** return they have yet to settle on a $600 dollar open account. Everytime I call the company to follow up, they claim they are still waiting to settle and hear back from the creditor. They say a manager will look into it and call me back and they never do. It has been over 7 months and I have yet to get an update. It seems as if they want to continue to keep me enrolled in their bill consolidation program. This is just the tip of the iceberg. While in the early stages of this program, they would get an offer from a creditor and encourage me to accept the generous offer only to lead creditor to cancel their offer when I didnt have enough funds to pay. This would be a vicious cycle of me paying creditor a large chunk of my reserved money in the account and then losing the offer when I couldnt pay the restonly to start over at a later time when I had money in my account and then losing credit for what I had previously paid to said creditor. Also, for those times I declined the offer, as I knew it would take a few more weeks for my account balance to go up in $$$ as I kept depositing into the account, ********************** would tell me that the creditor could decide to have me pay the whole original balances owed in full. This created a threat in my eyes and would make me accept creditor offers that I knew could possibly cancel on me at a later date because I would not have enough funds. Its horrible, just simply a horrible experience. Now all I want is out. They have more than enough money in my account to resolve my last two creditors for the past two years and have not settled or updated me. Why cant gitmeid just settle and let me out of this program. I have been in this program for over 4 years. It seems like forever. Please help. Im ready to rebuild my credit and this is a hinderence.

  Business Response

  Date: 12/12/2024

  Dear Better Business Bureau,
  
  Thank you for forwarding *** ***** matter to our attention.  Upon receipt, we immediately contacted her to get a better understanding of her issue and to work toward the appropriate solution. *** **** worked closely with one of our firms attorneys.  Based on our recent interactions, we were able to resolve her matter and expect to have it finalized soon.  Once we have confirmation, we will provide another update.
  
  We look forward to a successful resolution. Thank you again.
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached details of the letter that was sent to Gitmeid ************************ (National Debt Relief). In the $8,832.56 of payments, I made to them, $3,490.84 of my money went to unjustified fees. Gitmeid took 40% in their pockets when it was communicated to me upon signing up with them in January 2023, there would be minimal service fees. I am seeking $1,259.56 to be payable to (2) of the creditors on my account that should have already been paid in full by now. In the 2 years of being with this program, I should have 4 accounts resolved and completely paid, not 2.

  Business Response

  Date: 12/12/2024

  Dear Better Business Bureau,
  
  Thank you for bringing this matter to our attention. Upon reviewing *** ***** correspondence, we immediately assigned an attorney to assist with her questions and to provide necessary clarifications.  We are currently in close communication with our client and look forward to resolving this matter to her satisfaction.
  
  We expect to have another update shortly.  We look forward to a successful resolution.
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my husband in 2022 and half my income. I hired National Debt relief in January 2023 to consolidate and settle eight of our debts incurred during our marriage. ******************** pushed me off to a law firm they have in their company Gitmeid to settle my debts.National Debt relief told me in case their was any legal issues I would be covered. I went into this contract at $260 a month for 48 months under the impression and told by National Debt relief that the money I give them will cover the settled debts. They settled 4 of the 8 debts which where the smallest. This year I received 2 letters from a law firm demanding payment on two accts with prosper. I forwarded both letters to Gitmeid who told me they will contact them and negotiate a settlement. Well they never did because I received two lawsuits which I forwarded to Gitmeid and again was told they will negotiate a settlement. They negotiated after the lawsuits with one being settledfor three $500 payments which they told me I would have to make. I do not have that money because I thought the money I was paying every month for the last eighteen months would cover that as that was the contract I enered into. Now there is a court hearing on Monday 9/23/2024 for the second amount of $2200 which I was rudely informed by a Gitmeid lawyer that I wouldhave to pay out of pocket or they will take some of my disability pension til it got paid. I have spoken to an attny who informed me this was a breach of contract however it would cost me more money than I owed to fight it. I feel that I entered into a contract with them and the money I pay every month should cover it and I feel that they breached the contract with me and should cover these amounts due to sitting back and not negotiating these accts sooner. I have been suffering from extreme anxiety and need help in enforcing the contract I have with them as I have no money and cannot afford an attny to fight them and was told they would tach my disabilty pension.

  Business Response

  Date: 10/19/2024

  Dear Better Business Bureau:

  Thank you for forwarding *** ********** concerns to our attention and we appreciate the opportunity to respond.  We have made multiple attempts to contact *** ********* once we were made aware of this matter,  but have been unsuccessful in getting ahold of her. We will promptly address *** ********** concerns as soon as she is readily available. At the present time, we are continuing our efforts to communicate with *** ********* to resolve this matter. Once we receive an update on her matter, we will notify BBB accordingly. 

  Thank you again for the opportunity to respond and for facilitating a resolution,
  

  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC. 

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with *** for 2 years, I already paid off three creditors. I know when a settlement is listed on the portal, it lists all ************** amounts from the beginning so we know what we are paying & how long for. W/all settlements I had, the fees are listed as soon as a settlement is approved. W/my complete & lost settlements no fees were altered & no others were added on after it was lost or complete. So this is my concern--I lost a settlement due to financial hardship, 5/7/24 & on this specific settlement, there were only FOUR payments on 5/10/23 $1214.60, 5/31/23 $435.15, 6/6/23 $358.00 & last on 6/29/23 $668.03 from then on my fees were showing paid off & I only had creditor payments left to make. After losing this settlement, I sign in on 5/21/24 & see that TEN more fees were added, totalling $4,770.00 to start on 10/30/24. Then I see an alteration on 5/23/24, the date changed to start on 7/30/24. It was my belief that the FOUR fees listed were the only fees I was going to have to pay because that's all was listed from the beginning. I do not see that my other settlements, lost or complete, have added fees after the fact. I took screenshots to address this with them & two agents both tell me I still owe these fees even after I explained to them that these fees were not there when I first approved this ***************** were only added just after I lost it. They both could NOT explain to me why the fees were added on almost a year later.I was unable to get this issue fixed with Gitmeid/*** directly. They disregarded my concern and did not help me figure out what happened. They sent me an email saying I already addressed this but nothing was actually done. This is a huge amount they're claiming I need to pay in fees. I am already going through a financial hardship as it was mentioned multiple times to them. I dont believe I should pay fees that were added on almost ONE YEAR later & altered twice even AFTER my final fee payment was made on 6/30/23.

  Business Response

  Date: 10/11/2024

  Dear Better Business Bureau,
  
  We are writing to let you know that we have been regularly communicating with *** ***** and have discussed her issues in great detail.  *** ***** has expressed an interest in getting her matter resolved and we thank her for the same.  We expect to have a positive outcome to this matter soon, and as always, we appreciate the BBB for helping facilitate a successful resolution. 
  
  
  Respectfully Yours,
  
  
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to pay my debts and I thought the best way to do that was to consolidate my debt I called Geitmeid law they explained to me how they would negotiate my debtors first to lower the cost of what I owed and then once negotiations were met they would pay my debtors with the money I deposited into my bank account.. whereas they had access to my bank account to get the funds for my bills and pay themI recently pulled my credit report and found out they never payed one debt ! Not even one..I want my money back I am a 66 year old widow trying to improve my credibility and these people took advantage of me knowing nothing about consolidationhow can people like this be allowed to *** **** steal from elderly people..then I sent them a notarized letter asking to terminate my relationship with them and give me my money back minus their fees they ignored the letter and started calling me two and three times a day and emailing me with a message that my deposit did not go through .if I did this to people I would be in jail I do not know how these criminals can keep functioning on a day to day basis without any repercussions to their unbridled theft of Americans

  Business Response

  Date: 10/03/2024

  Dear Better Business Bureau,
  
  Thank you for forwarding this matter to our firms attention.   After receiving *** ********** correspondence, we performed a careful review and have been in communication with her to address her concerns.  Thus far, weve been unsuccessful in reaching her but we will continue to do so.  We will also be providing a detailed, comprehensive response regarding our efforts in the upcoming days. 
  
  Thank you again for the opportunity to respond and helping facilitate a resolution.
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Here is a copy of my 3 credit reports none of my creditors were ever paid by Geitmeid law I still owe the same creditors with no change to the amounts since opening a consolidated contract with Geitmeid lawI also have every bank withdraw over a 2 year period where Geitmeid law was received moneys from my bank account and not addressing my creditors 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ********
  
  
  
  
   
  

  Business Response

  Date: 10/18/2024

  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond to this matter.  We are actively gathering all of the pertinent documents to provide to *** ********* including summaries of the work performed on her behalf, various financial transactions, and proofs of payments, in an effort to fully and properly address her concerns.  We will be providing a detailed, comprehensive response to the BBB shortly. 
  
  We look forward to a prompt and final resolution of this matter.   
  
  
  Respectfully Yours,
  
  Law Offices of Robert S. Gitmeid & Assoc., PLLC