Business Profile

Job Listing Service

Fiverr, Inc.

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Complaints

This profile includes complaints for Fiverr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

416 total complaints in the last 3 years.
162 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order videos from the Seller Yus @tersect_agency . I order 2 seperate transactions ************* Jan 29 2025 and ************* *eb 6th 2025. The seller was supposed to create me videos for my niches for toys that are to be copyright free. One of the videos he uploaded so far is stolen. I reached out to fiverr support to **** and was not helpful at all and stop responding which is very unprofessional! Also **** said if I contact my credit card company I am in the wrong even though the seller is the one who is selling stolen videos. The support rep **** was not trying to give a refund and kept giving the the run around. The seller is providing stolen videos. The seller has other feedback that he has done the same to others. I want a refund for both transactions.
Business Response
Date: 02/22/2025
One of our Customer Support representatives assisted the customer in the meantime in support ticket #********, canceling the order #************* on February 16th.
The customer followed up on February 18th and thanked them for their assistance. In case the customer requires any additional assistance, they are welcome to follow up in the ticket (or open a new one should #******** close in the meantime).
Customer Answer
Date: 03/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ******
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 5th, 2025, my Fiverr account, which I have had since 2017, was permanently deactivated without warning. I received the following response from a Fiverr representative named ******* *"I have looked into your account and can see that it was permanently disabled on 4th of February due to violations of our guidelines. Explicit content meant to be sexually gratifying is not allowed on Fiverr. Providing or asking for deliveries portraying violent, graphic, or humiliating fetishes is also not allowed. For more information please read Fiverr's adult policy written in our Community Standards."* I strongly believe this decision is unfair and discriminatory. I have been offering the same services for years without issue. I have complied with Fiverrs guidelines and was never given prior warnings or an opportunity to rectify any alleged violations. As a female adult content creator, I feel I am being disproportionately targeted. Other creators offering similar services remain active on the platform, which raises concerns about selective enforcement. Fiverrs actions have effectively cut off my ability to earn income without transparency or recourse. I am seeking: 1. A clear and specific explanation of what policy my account allegedly violated. 2. A fair review process with an opportunity to appeal this decision. 3. Reinstatement of my account if no concrete violations can be proven. I request that Fiverr provide transparency and ensure that its enforcement of policies is applied fairly across all users. Sincerely, ****** ****
Business Response
Date: 02/22/2025
We could not find a Fiverr account associated with the email address ******************************.
If the customer still requires any clarifications about the status of their account, they are welcome to reach out to our Customer Support team or follow up here with the account email address.
Customer Answer
Date: 03/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

That is because my account is under *********************** Which you should have known since I emailed you with both accounts.

This didn't help me, nor did customer service.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ****

Business Response
Date: 03/16/2025
Fiverr is an open marketplace where users can offer or request a great variety of services. However, for a number of reasons, we prohibit certain types of services on Fiverr. Some services can pose unwanted risks for our users like privacy or financial risks; others are simply not in line with our values and policies. The customer can review **********************'s Community Standards on the following link:
********************************************************************************************************
The customer contacted us on February 5th in support ticket #********. After several responses from our representatives, the customer wished to appeal our decision and asked to speak to a manager.
A Shift Manager took over the ticket, reviewed the case, and responded to the customer in the ticket on February 18th, clarifying which communication in particular led to the action that was taken on the customer's account.
The customer created a new ticket on February 25th, #********, however, since the customer opened this ticket as a follow-up to the closed ticket #********, ticket #******** was closed by the system, and we never had a chance to reply to it. The customer inquired about the available funds on their disabled account. If a user has any funds available for withdrawal 90 days from the day their account was disabled, the user will get an email explaining how to withdraw. This email will be sent automatically, and there is no need to contact customer support.
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
None of this addresses my issue of Sexism nor account re-opening. I have worked hard since 2017 on this and I was given no warning or anything. I keep getting messages about "you can still buy stuff". Why would I want to do that? How insulting. I will keep requesting a review of this, as it is not fair to ruin my business completely. There are plenty of **** artists out there and I shouldn't be punished for the actions of one customer interaction. When I have had HUNDREDS over the years and brought fiverr a significant income.

-******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ****
Initial Complaint
Date:02/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fiverr refunded $20000. Then banned me for attempting to hire a demand payment letter written. Then lied that my account was empty.
Business Response
Date: 02/11/2025
We could not locate the user using the information provided in our system. The user is welcome to contact us at *********************************** and our Support Team will come to assist as soon as possible.
Initial Complaint
Date:02/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unjustified Account ********** of Response from Fiverr Support. I have been a professional freelancer on Fiverr with a strong track record, providing high-quality services to my clients. However, Fiverr suddenly and unjustifiably banned my account without providing a valid reason.When I contacted Fiverr Support to request clarification and appeal the ban, I received either no response or generic replies that did not address the specific issue. Despite multiple follow-ups, Fiverr has refused to provide a proper explanation or reconsider their decision.This action has unfairly impacted my ability to conduct business, and the lack of transparency in their decision-making process is a violation of consumer rights. Fiverr's refusal to engage in meaningful communication has left me with no choice but to escalate this matter.I request that Fiverr either:Reinstate my account, or Provide a clear and specific reason for the ban, along with evidence supporting their decision.I believe that Fiverrs handling of this situation is unfair and unprofessional, and I urge them to review my case properly.
Business Response
Date: 02/12/2025
We assisted user on their ticket and restored their account.
Customer Answer
Date: 02/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ***
Initial Complaint
Date:02/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15th, I placed an order through Fiverr for a freelancer on their site to do search engine optimization on my website. Order Number **************. The freelancer turned in a partially completed order. After requesting a number of revisions, we were informed the freelancer had installed malware on the site. Support through our website builder tried multiple attempts to delete the malware, but the code keeps replicating. We will have to hire a data security team. Our website is also completely down, derailing our business.
Business Response
Date: 02/05/2025
The Buyer in question opened the ticket about the order in question on January 05th, and it was cancelled by Customer Support on January 10th upon the review and upon Buyer's request.
The Buyer then complained about the issue with their existing website, Customer Support kept communicating with them.
The final message from Customer Support was on January 21st when the Buyer was asked to provide more information, screenshots, or any other details about their website issue so what we may investigate the Seller's actions.
The Buyer did not reply or send this information and the ticket was closed after 5 days.

On the 06th of February, the user opened a new ticket asking about the same issue.
We will answer the Buyer's new ticket, ask for the required information again, and continue assisting them.
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Fiverr ****************** for their refusal to refund $49.69 after I was scammed on their platform. This situation has been ongoing for several months, and despite my repeated efforts to resolve it, Fiverr has failed to take appropriate action or demonstrate any commitment to ethical business practices or customer protection. Their lack of response and accountability has left me deeply frustrated and disappointed.The problem started when I hired a seller on Fiverr who turned out to be a scammer. After realizing I had been defrauded, I immediately reported the issue to Fiverr. While they canceled the order, they took no further steps to address the scammers behavior or prevent them from targeting other users. To make matters worse, Fiverr has refused to refund my $49.69 to my original payment method. Instead, theyve insisted that I use the funds for another purchase on their platform. This is completely unreasonable and disrespectful. After being scammed once, I have no intention of risking further harm by using their services again. I am requesting an immediate refund of my $49.69. Fiverrs handling of this situation is unethical and exploitative. Their failure to prevent, address, or resolve fraudulent activity demonstrates a systemic issue with their abilityor willingnessto protect their users.I am reaching out to the BBB for assistance in holding Fiverr accountable for their negligence and lack of customer protection. I also urge the ******************** to investigate Fiverrs policies and practices regarding fraud reports and refunds. No company should be allowed to profit while leaving its users vulnerable to scams and refusing to take responsibility for such issues.Thank you for your time and attention to this matter. I hope that with your help, Fiverr will be held accountable and compelled to take meaningful steps to protect its users in the future.
Business Response
Date: 01/30/2025
We have reviewed ****** complaint and we were able to confirm that he is referring to an order that was canceled in June 2022. Per our payment terms, when an order is canceled, the funds paid will be returned to the buyer's Fiverr balance. Refunds from the Fiverr balance back to the user can be requested at any time. We see that **** reached out to us on ticket #******** and we have replied with the steps to proceed with the refund but we have not received a response from ****. We have reached out to **** again via ticket to provide further assistance. Any other questions or concerns will be addressed via ticket.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dear BBB Complaint Services,
Thank you for your update regarding my complaint against Fiverr, Inc.
I have received the business's response and am currently awaiting their follow-up to my direct communication. At this time, I would like to keep the complaint open until Fiverr provides a resolution to my concerns.
I appreciate the BBBs assistance in facilitating this matter and will provide an update once I receive Fiverr's response.
Best regards,
********** ******

Sincerely,

**** *

Business Response
Date: 02/19/2025
We confirmed the user was able to withdraw their remaining funds successfully and the relevant ticket has been closed.
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Dear BBB team,My account was deleted after I requested a refund for a task that the freelancer didn't complete. I didn't get an explanation as to why this happened and I didn't get my money back ********* account has been active for about two years.Some orders were successful and I have no complaints about these orders. However, there are a lot of unscrupulous people on the Fiver platform.They either don't fulfill the order correctly or completely cheat.I used Fiver because I trusted this platform and knew that if the freelancers cheated me, I would be able to request a refund. However, the last order I made on September 21, 2024 was the last, after which my account was ********** first I tried to talk to support but they didn't provide any explanation.I contacted you only now because I did not know about your *********** briefly describe the situation, I made an order to obtain an ITIN in the ***, a freelancer was supposed to help with this. We agreed on a specific amount and I paid it. But after some time, the freelancer started telling me about some additional payments, about additional complications, processing time, etc.That is, they demanded additional funds from me, which we did not agree on, and I decided to cancel the order. Also, from our conversation, I understood that the freelancer did not fulfill any order at all, and he could not provide me with any confirmation that my order is in process. Just said wait ******* without hesitation I submitted a refund request.Further blocking of the account by Fiver support, some attempts to unblock and get the funds back and that's the end!
Business Response
Date: 01/29/2025
We addressed the user's questions via support request #******** after we reviewed the user's request and determined that there have been signs of irregular activity that do not align with our platform's Guidelines which is why their account was disabled by our relevant team. If the user needs assistance or have any additional questions, they are welcome to contact us at *********************************** or by submitting a new support request through our ************ **********************************************
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a balance of $527.50. I tried to refund it to my account numerous times and it failed, so I created a ticket for it. Somehow my balance was zeroed out even though no money has been refunded. Please see the screenshot. I am glad to provide more and the full accounting.
Business Response
Date: 01/29/2025
We have reviewed ***** case and we can confirm that the client's initial request was to get help with the refund issue of their account. After reviewing the client's case with our relevant team we followed up on their support ticket #******** with a solution.
The customer is welcome to follow up with us on their support ticket in case they need any additional assistance.
Customer Answer
Date: 02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Business has finally returned moneys owed to me. Thank you.

Sincerely,

*** ******
Initial Complaint
Date:01/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired a freelancer on Fiverr to complete a comprehensive email marketing automation system. The scope of work explicitly included the following deliverables:A verified email list of ****** leads.Custom email copywriting for the campaign.Full automation setup for the email marketing system.Despite paying the full amount, the services delivered were incomplete and unsatisfactory: I was provided with an email list containing only ***** leads, which is fewer than the agreed-upon ****** leads.The email list provided was of poor quality. My email campaign has been frozen over six times due to excessive bounced emails, indicating that the list was not properly verified as promised.Campaign The freelancers failure to provide a verified email list has rendered the campaign unusable, wasting both time and money.The freelancer has refused to correct any of the issues related to the account they created or the substandard services they provided.I was approved for an extension until October 5, 2024, to review the delivery of the order. However, the order was autocompleted by Fiverr before I had a fair chance to review and assess the deliverables. This occurred because the freelancer sent a message through an alternate delivery method, which bypassed my ability to properly evaluate the work.Given the incomplete and substandard nature of the services provided, I am requesting a full refund of $1,582 for the following reasons:The deliverables do not match the agreed-upon terms of the order.The freelancer failed to provide a verified email list of ****** leads as promised.The campaign is unusable due to the freelancers negligence.The freelancer has refused to rectify the issues or provide adequate support.The autocompletion of the order unfairly denied me the opportunity to assess the work before payment was finalized.I have made multiple attempts to resolve this issue directly with the freelancer and Fiverr, but no resolution has been reached.
Business Response
Date: 01/29/2025
The freelancer submitted a delivery on September 27th, 2024, the customer extended the review time by five days on the same day. Shortly after, the freelancer submitted a new delivery, which restarted the review time clock and once again gave the customer three days to review the work, reject it, accept, or extend the review time. The order was automatically completed on September 30th, 2024.
The customer reached out to us a few times in relation to this order:
- In support ticket #******** the customer was given a 20% promo code on October 11th, 2024
- In support ticket #******** the customer was given $600 in ********************** Credits and a 10% promo code on December 11th, 2024
Regarding the refund, on January 1st, 2025, the customer filed a chargeback with their payment provider for the order **************. Therefore, the order was automatically canceled. Once a chargeback is filed with the payment provider, the funds are no longer with Fiverr and we cannot refund them.
- In support ticket #******** on January 1st and in support ticket #******** on January 22nd we explained so to the customer, and advised them to seek assistance from their payment provider about the chargeback in question and/or its status.
Customer Answer
Date: 01/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Dear Better Business Bureau,
I am writing in response to Fiverrs reply regarding my complaint. While Fiverr has detailed the timeline of my order and their customer service interactions with me, they have failed to address the core issue: the freelancer did not complete the services I paid for, and Fiverr refused to issue a full refund despite clear evidence of the incomplete work.
Key Issues with Fiverrs Response:
Order Completion Was Premature and Unjustified:

Fiverr states that my order was "automatically completed" on September 30, 2024, but this was due to their systems auto-complete feature, not because I confirmed that the work was delivered as promised.
The order was not fulfilled as agreedthe freelancer failed to provide the ****** verified leads promised, which directly impacted the functionality of the email marketing campaign I paid for.
Fiverrs claim that I had an opportunity to review the work does not change the fact that the work was incomplete and unusable when it was submitted.
Partial Compensation Was Not an Acceptable
Resolution:
Fiverr references providing me with a 20% promo code, $600 in Fiverr Credits, and a 10% promo code.These were offered as compensation, but none of these options resolved my dispute.
The only satisfactory resolution was a full refund, as the service was not delivered as promised. Fiverr refused to provide this, forcing me to escalate the matter.
Chargeback Was Filed Due to Fiverrs Refusal to Refund:
On January 1, 2025, I filed a chargeback with my payment provider only after Fiverr refused to issue the full refund I was entitled to.
Fiverr now claims that they cannot refund the amount because the chargeback removed the funds from their control, but this would not have been necessary had Fiverr properly investigated my dispute and refunded my payment in the first place.
Request for Resolution:
Fiverr has demonstrated a failure to uphold their commitment to ensuring quality services for their customers. Instead of properly addressing my concerns about the incomplete work, they offered partial credits and discounts while denying me the full refund that I was owed.
I am requesting that Fiverr immediately refund the remaining balance of $1,495.10 for the incomplete service. Anything less than a full refund is an unacceptable resolution.
Thank you for your time and assistance in this matter. I appreciate your help in ensuring that Fiverr is held accountable for their handling of this dispute.

Sincerely,
******* ******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Business Response
Date: 01/31/2025
The credits and promo codes provided to the user on both tickets are not meant to replace a refund or compensate for not canceling the order. They are a courtesy we provide to help improve a future experience. They were not obligated to use them but that won't change the fact that the order does not qualify for cancelation per our guidelines. The user was made aware since they reached out on ticket #******** since September 30th, 2024 that the order could not be restored and on October 3rd that they had 14 days to request the cancelation from the time of completion for us to consider. Additionally, considering the conversation with the seller reflects that the cancelation request is based on the lack of the desired results of the service in the form of lack of conversion which cannot be guaranteed, we may not make an exception to our grace period.
Lastly, since the user already disputed the charges, the funds were taken from Fiverr and we may no longer help them with them. They have to communicate with their payment provider. This is explained in our Terms of Service too.
Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I am writing in response to Fiverrs latest response regarding my complaint. Fiverrs justification for denying my refund continues to misrepresent the situation and fails to address the core issuethe freelancer did not deliver the full services I paid for, and Fiverrs own process prevented me from securing a timely resolution.

Fiverr states that the credits and promo codes they issued were not meant to replace a refund and were merely a courtesy for future use.
These credits remain unused because they do not address the fact that I paid $1,582.50 for a service that was not delivered in full. The only acceptable resolution was a full refund, which Fiverr refused.
Offering credits as a courtesy while denying a legitimate refund is not a resolution; it is an evasion of responsibility.
Fiverr falsely claims that my dispute was due to lack of conversion, implying that I was unhappy with the results of the service.
This is completely inaccuratethe dispute was about the freelancer failing to provide the full service as agreed.
The freelancer did not provide the full ****** verified leads as promised. Furthermore, the email list that was delivered contained so many invalid addresses that the campaign was repeatedly frozen due to high bounce rates.
The dispute was based on non-delivery and service failure, not performance outcomes.
Fiverr claims that I had 14 days to request cancellation from the time the order was completed. However, Fiverr required me to first request a refund from the seller before escalating the matter to them.
The seller refused to cooperate, which delayed my ability to escalate the dispute within Fiverrs stated timeframe. Fiverrs policy effectively gave the freelancer control over whether I could escalate my dispute, which is inherently unfair to buyers.
Fiverr has now stated that since I disputed the charge with my payment provider, the funds were taken from Fiverr, and they can no longer process the refund.
This statement proves my pointI was forced to escalate the matter to my bank because Fiverr refused to issue the refund despite clear evidence of an incomplete service.
Fiverr cannot simultaneously claim that they could not refund me earlier and also say that they are now unable to because of the chargeback.
Fiverrs failure to properly investigate my dispute left me no choice but to escalate the matter through my payment provider.
Fiverr is directly responsible for the situation due to their flawed dispute process, which prioritized the seller over the customer and prevented a fair resolution.
I maintain my request for a full refund of $1,495.10 and urge the BBB to hold Fiverr accountable for their lack of fair consumer protections.
Thank you for your time and assistance in addressing this matter. I look forward to a fair resolution.
Sincerely,
******* ******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* ******
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Team,I am writing to file a formal complaint against Fiverr ***************** regarding a refund issue and the deletion of my account, which has resulted in an unresolved transaction. Below are the specific details of my complaint:Transaction Details:Date of Payment: December 18, 2024 Amount Paid: $48.35 Payment Method: ****** (via my credit card)Refund Issue:On December 24, 2024, Fiverr issued a refund to my Fiverr balance rather than to my original payment method (******).I contacted Fiverr support multiple times requesting that the refund be processed back to my ****** account, but they have failed to resolve this issue.Account Deletion:Shortly after I raised concerns publicly on ******* regarding this issue, Fiverr deleted my account, making it impossible for me to access my Fiverr balance or communicate with their support ******* a result, I am unable to retrieve my $48.35 or resolve the situation.Request:I am requesting that Fiverr either:Process the refund back to my original payment method (******) as it should have been done initially.Provide an alternative method to refund the amount to me.Supporting Evidence:I have all the screenshots of the transactions, the communication I had with Fiverr support, and proof of the payment made via *******This situation has caused me significant frustration, and I am unable to recover my funds through Fiverrs channels. I would appreciate your assistance in bringing this issue to a resolution.Thank you for your attention to this matter. I look forward to your assistance.Sincerely,*****
Business Response
Date: 01/08/2025
We are assisting the user in the ticket ********. We did not refund a payment to a credit card, once the order was canceled the user created a chargeback and the funds were pulled from the platform by payment provider, in this case ******. We have advised the user to reach out them as the funds are no longer with us.
Customer Answer
Date: 01/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Dear BBB Complaint Services,

Thank you for providing an update regarding my complaint against Fiverr, Inc. (ID #*********.

I would like to clarify my situation further and request BBBs assistance in resolving this matter:

Funds Dispute: Fiverr claims that the funds are with ******. However, ****** has confirmed that they do not hold the funds. I have requested Fiverr to provide proof that the money is with ******, but they have failed to do so. Instead, Fiverr repeatedly told me to close the ****** dispute or chargeback, threatening me with suspension or deactivation of my Fiverr account. Eventually, ********************** suspended my account, preventing me from logging in and continuing any communication through their platform.

Fiverr Support: Fiverr claims they are assisting me with ticket #********, but this is not true. Since my account has been suspended, I cannot access their support system. This has left me unable to resolve the issue directly with Fiverr.

My Efforts: I have reached out to ****** multiple times. ****** has assured me that if the funds were released from their end, it would reflect in my ****** account or dashboard. Since the funds are not showing there, it is evident that Fiverr has retained the money.

Awareness Campaign: In light of Fiverr's lack of accountability, I have also taken to social media to raise awareness about this issue, ensuring others are informed about my experience.

I would not have received any attention from Fiverr without the support of ****** and BBB. However, the issue remains unresolved, and I am still awaiting my refund.

I kindly request BBBs continued support in holding Fiverr accountable and ensuring that they either provide proof of their claims or refund my money promptly.

Thank you for your assistance.]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****

Business Response
Date: 01/12/2025
At the moment of handling this BBB complaint, the dispute on ****** was still open (we will provide the case number and other relevant information to the customer in ticket #*********. We refunded the funds and the customer should be seeing them on their end. The case is now closed.
In addition, the customer's ********************** account is not disabled or deleted. In case the customer has any issues logging in, they are welcome to reach out to our Customer Support team and we will assist them accordingly.
Customer Answer
Date: 01/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Dear BBB Complaint Services,

Thank you so much for your continued assistance with my complaint against Fiverr, Inc. I truly appreciate the support and effort you have provided in resolving this matter. Without BBB's intervention, I do not believe Fiverr or ****** would have addressed my concern or refunded my money.

However, I am still facing an issue. While Fiverr and ****** have stated that the refund of $48.35 USD has been issued on 12 January 2025 (as per ******'s case decision PP-R-IBL-*********), the refund has yet to appear in my bank account or on my credit card. I have also received the following information from ******:

"We reviewed the case you filed on 24 December 2024 and have decided in your favor. We've issued a refund of $48.35 USD to you on 12 January 2025. It may take up to 5 days for this refund to be reflected on your ****** account or bank. If you paid using a credit or debit card, the funds will be refunded to your card. Depending on your card provider, it can take up to 30 days for the refund to appear on your card statement." (I have also attached the screenshot of the mail i received from ******)

However, as of now, the funds are not visible in my ****** account, bank account, or credit card statement.

In addition, Fiverr has stated that my account is not disabled or deleted. Unfortunately, I am still unable to log in to my Fiverr account to access ticket #******** or verify their claims.

I kindly request BBB's guidance on the following:

1). Should I reach out to ****** or my bank/credit card provider to escalate the matter?
2). Can Fiverr provide proof of the refund being processed on their end (beyond the information already provided)?
3). How can I regain access to my Fiverr account, as they have offered to assist?
Once again, I deeply appreciate BBB's role in ensuring businesses are held accountable and that consumers like me have their concerns addressed. I hope to resolve this issue completely with your support.

Thank you very much for your help.

Sincerely,
***** *****]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****

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