Complaints

This profile includes complaints for Fiverr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fiverr, Inc.

  401 Broadway Suite 1600 New York, NY 10013-3020

• 

  Fiverr, Inc.

  460 Park Avenue South 12th Floor (Former) New York, NY 10016-7541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I hired a contractor through fiverr to assist me with building a website. The contractor was polite, professional and did an excellent job on the website so I left a quality review and gave him a tip. However, the contractor failed to supply me with the credentials I needed to access the website and update it. When I returned to request those credentials, the contractor had been removed from fiverr and I could not get a hold of him. I then contacted customer service and explained the situation letting them know that although the work was quality, it did not matter if i did not have access to the website to be able to update it (without those credentials, I have no ownership of that website so the service was not delivered as promised even though i paid almost 1k for it). I then asked them for a refund so that I could go elsewhere to have it rebuilt.Zain, one of the supervisors contacted me and said that they were unable to give me my refund and could only promise me ****** worth of fiverr credits (which after this experience, I would not use again) and then proceeded to stop communicating with me entirely after my last email correspondence 3 days ago. He also claimed in his email that fiverr is not responsible for the actions of the vendors they contract- which is insane because this contradicts their entire brand! People use fiverr because of the accountability should remain with the company that contracts them. All I want is a full refund to my original payment method so that I can use the money to rebuild my website.

  Business Response

  Date: 07/25/2025

  We have reviewed Ashley's  request and confirmed that the order was completed by ****** on March 6th, 2025 with a Five star rating and an excellent comment. All users agree to our policies when they join Fiverr and have to adapt their orders to meet those policies including our ***** period so if it takes more than ************************************** a service, they should not allow it to be marked as complete until they are fully satisfied.
  We added credits as a courtesy only, to help improve a future experience. They are not a substitute for the cancelation. The user is not obligated to use them if they don't want to, of course, but the decision not to cancel these orders stands.
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A client who ordered my $40 gig just a couple days ago, tipped me $30 when the job was completed today. Fiverr is ripping people off by keeping too much of the seller's money. 20% of my $40 gig is $8. So, they take 20% of my fee PLUS my tip added together, $70, which would be $14, that's $56. Its like I didn't even get a tip. FIVERR should not be allowed to touch my tips. They should get 20% of my fee only. I should have made $62. That tip was intended for me from the customer because of my exceptional job the customer felt was warranted. If the customer knew how much ********************** takes of the tip intended for the seller, we probably wouldn't get tips. They would feel like what's the use if the seller doesn't really get what was intended for him/her.

  Business Response

  Date: 07/23/2025

  The fee on tips helps cover the administrative costs of processing payments and maintaining our platform. Charging a fee on tips also prevents potential manipulation, where lower gig prices could be used to bypass standard fees. This approach supports Fiverrs continuous improvements and customer support.

  This is also mentioned in our Payments terms which Fiverr users agree to when they create a Fiverr account. Freelancers on Fiverr earn 80% on all orders and/or tips processed.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue Summary: Fiverr is withholding funds that were earned through a completed job. Despite waiting through their lengthy payment clearance process, I am now being prevented from withdrawing my earnings due to their outdated and broken account verification process. Fiverr has linked my account to an old Canadian phone number Ive never used, and they are demanding this number for identity verification before releasing funds. I have submitted multiple support tickets and have only received one response in 48 hours.They also charge multiple fees at every stage of the process. First, the client is charged a service fee to book me. Then, Im charged a 25% commission on both my project earnings and any tips I receive from the client. On top of that, they apply fees to process payouts, meaning that between 25% and 30% of my total earnings are absorbed by the platform.Despite being paid by the client at the start of the project, Fiverr doesnt begin clearing those funds until after the work is completed. In my case, I worked for over a week on the project, and then had to wait an additional two weeks just for the funds to clear. For Fiverr to payout earnings to my bank account, the platform insists this will take an additional 3 ********, after about 25 days, I still cannot withdraw my earnings due to a broken payout system. Ive been asked to verify an old Canadian phone number Ive never owned or linked to my account. Support has been unresponsive for almost 48 hours despite multiple follow-ups.This practice is unethical and exploitative. Creators should not have to wait nearly a month to receive funds theyve rightfully earned, especially not while facing unexplained verification issues and poor customer support.Impact: My funds have been trapped on their platform for nearly one month with no access to my funds and no adequate support. I am deeply concerned about the security of my account and the legality of these withholding practices.

  Business Response

  Date: 07/23/2025

  User has an open support request #********, where we followed up with them to provide assistance. It's important to note that Fiverr is not withholding the user's funds. The user is unable to verify/change the phone number, and for security reasons, phone verification is mandatory for all withdrawals. It's one of the security measures that helps protect the user's account, funds, and information. The user is welcome to reply to the support request, and we will gladly assist them further with verification.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a seller to connect suppliers and ****** billing to my website...seller did NOT complete the work.Seller obtained Personal information from my ******* account then Published my personal Home *************** number on the public website INSTEAD of my business information.Seller did NOT have permission to use or publish my Confidential information, Nor to contact me outside of the FIVERR platform.Seller did Not complete work and violated my privacy

  Business Response

  Date: 07/16/2025

  We are currently reviewing this matter on the ticket the user created. Currently, our support staff has requested for them to provide us with proof of the poor work quality and the freelancer's unauthorized actions so we can review things further. We will continue assisting them when that is provided. 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a brand new gig (service/offer) on Fiverr a week or so again after paying over $1,000 to create a professional video and images for my gig.After my gig was published, it turns out that my page did NOT show the video nor images at the top of the page like every other Fiverr gig has, but instead shows it at the very BOTTOM of the page and looks extremely tiny.Therefore - people who click to see my gig do NOT even know that I have a professional-made video and images for them to see.I contacted support numerous times and every time they say this is how it is, however the problem is:a) every single other gig on Fiverr has images and video at the very top and is clear to see.b) if people don't see that same video and images on MY gig at the top, they assume it's not even there and believe my service is "scam".c) the video and images I have are shown, but at the very very bottom of the page and extremely tiny, making it hard to even know that they exist.Why hide my marketing tools for this service? I paid a lot of money to have the video and images done and they are barely visible, and Fiverr doesn't do anything about it.I would appreciate if someone could offer some sort of resolution because this isn't acceptable and no one is purchasing my gig because of this, because for some reason Fiverr decided not to show my video and images as they do for every other gig on the platform.I would like my video and images to be shown at the top so people know they exist, like every other Fiverr gig.

  Business Response

  Date: 07/15/2025

  We reviewed ****** complaint, and we reached out to them on ticket #********, asking **** to provide us with more information regarding his Gig and the issue he is currently experiencing. **** is welcome to follow up with us on that ticket, and we will be happy to further assist him with the issues he is currently facing on his Gig if this is something we can fix. 

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unjust Account Suspension Without Warning or Right to Appeal To Whom It May Concern,I am writing to formally file a complaint against Fiverr *****************. I have been a user of their platform, and my account was recently suspended without any prior warning, explanation, or notification of any policy violation. I was given no opportunity to respond, clarify, or rectify the situation.What is even more concerning is that Fiverr has explicitly stated that I am not allowed to contact their customer support to dispute or appeal the suspension. This complete lack of transparency and refusal to allow communication is deeply unfair and unprofessional, especially for a platform that handles financial transactions and livelihoods of freelancers and clients globally.I respectfully request that Fiverr:?Provide a clear explanation of why my account was suspended.?Allow me to contact their support team to appeal the decision or provide any necessary clarification.?Reconsider the suspension if no actual policy violation occurred.Their current practices deny users any due process and are inconsistent with fair business conduct. I trust the BBB will review this matter and help facilitate a resolution.Sincerely,****** ************************

  Business Response

  Date: 07/14/2025

  Hi,

  This was addressed with the user in support ticket ***************************************************************** and the user is welcome to follow up with us there for any additional questions.

  Their account has been permanently disabled by our relevant team due to making suspicious purchases that do not align with our Terms of Service. Due to our Privacy Policy, we may not be able to share the details relating to our review, however, it was confirmed that the violation has taken place, and the user's account will not be restored.

  Thank you.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fiverr is giving a seller 3 months to respond to my cancellation request which is crazy. I placed an order with a seller to make a dance video to a song. I requested to cancel because sellers gig is deceiving. Seller Is not making videos to dance to songs, seller is using pre-recorded videos to try and match to song and it's not coming out right because it is not in sync and the dancing doesnt match the song. For this reason alone, Fiverr should immediately cancel order and credit funds back to my account.

  Business Response

  Date: 07/10/2025

  We reviewed ***** complaint, and we can confirm that their order has been canceled and the funds associated with this order have been used to place a new order. We are currently communicating with them on ticket #********; they are welcome to follow up with us on that ticket if they have further questions. 

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I am writing to formally report a serious issue involving ******, which I believe constitutes an unjustified account restriction and withholding of personal funds without due process or fair review.On March 13, 2025, I received an unexpected payment of ?***** PHP from an individual named ***** *****. This transaction was not authorized by me and was made in error. The sender claimed the payment was for a purchase; however, I am not a seller, and my ****** account is used solely for friends and family transactions.Immediately after receiving the funds, I refunded the full amount and contacted ****** Support to report the issue and ensure there were no misunderstandings. Despite this, ****** limited the functionality of my account and began demanding proof of a nonexistent transaction, treating me as if I were engaged in commercial sales activity.I followed up with ****** multiple times, explaining that the payment was sent in error, promptly refunded, and that I am not operating a business via ******. Unfortunately, my account remained limited, and my explanations were either ignored or not meaningfully reviewed.On July 8, 2025, I provided my passport as requested, along with a detailed explanation of the situation. Nevertheless, ****** proceeded to permanently limit my account, restricting access to my balance of ?******** PHP. They informed me that the funds will be held for 180 days, with no opportunity for appeal or proper investigation.I believe this action by ****** is:Unjustified, as I am not in breach of their user agreement.Unfair, as I acted transparently and proactively to resolve the mistaken transaction.Possibly fraudulent, due to their continued withholding of funds without due cause or review.I respectfully request that your office investigate this matter and intervene if possible. I am prepared to provide documentation, including screenshots of the transaction, refund, my passport submission, and all communication with ******

  Business Response

  Date: 07/09/2025

  We reviewed **********'s complaint, and we were not able to find any account connected to the email address provided in the complaint. We have reached out to them on ticket #********, ********** is welcome to follow up with us on that ticket and we will help her with this request. 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********** ********* ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unlawful Withholding of Consumer Funds by Fiverr Company Name: Fiverr ******************Product/Service: Online Freelance Marketplace / **************** Platform Complaint:Fiverr is currently withholding funds from my account following the unexplained deactivation of my user account. I used ********************** to hire a freelancer for a digital service. After partial delivery of the work, I contacted Fiverr support to request a revision. Fiverr responded by blocking the freelancer's account, which made it impossible for the task to be completed or revised.Shortly afterward, my own Fiverr account was deactivated as wellwithout any formal explanation or due process. As a result, I no longer have access to the funds in my account.Fiverr now claims my funds are locked and will only be available after 90 days, which I believe is an unreasonable and unjustified delay, especially considering that I was not found in violation of any policies nor accused of any fraudulent activity.The lack of communication and transparency from Fiverr, coupled with the withholding of funds, amounts to unfair business practices and potentially unauthorized retention of consumer funds.What I want:Immediate refund of my account balance to the payment method of my choosing.A formal explanation of why my account was closed and my funds are being withheld.Assurance that Fiverr will not repeat such practices with other users.

  Business Response

  Date: 07/09/2025

  The user contacted our Customer Support team via support request #********, where we informed them that the refund has been issued and addressed the reason behind the disabling of their account. If the user has any follow up questions, they are welcome to contact us via the support request they opened.   

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  * ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fiverr account has been restricted due to a chargeback I initially filed with my bank (****************) for Invoice ************* *$15.00 USD, dated June 16, 2025, for "Seller Plus Kickstart"). This chargeback was initiated due to a misunderstanding, as I have since confirmed that the transaction was indeed authorized by **** have taken proactive steps to resolve this:I immediately contacted my bank and ****** to inform them that the transaction was legitimate and to request the chargeback be withdrawn. ******* has confirmed the chargeback has been submitted to **** for processing, and ****** has also submitted relevant information.I have repeatedly attempted to contact Fiverr's customer support through my existing ticket #******** in their message center. However, Fiverr's support has been completely unresponsive to my inquiries.Crucially, Fiverr ****************** itself issued a Credit Invoice (************) dated July 5, 2025, for this exact transaction (*************). This Credit Invoice serves as definitive proof that the issue has been resolved and acknowledged internally by Fiverr.Despite this clear resolution on Fiverr's end, my account remains restricted, severely impacting my ability to use their platform. The complete lack of communication and action from Fiverr's support team, even with their own Credit Invoice as evidence, is unacceptable.I seek the immediate lifting of all restrictions on my Fiverr account and assurance that the original transaction (Invoice *************) has been, or will be, correctly settled with the seller.

  Business Response

  Date: 07/08/2025

  I located the user's ticket ******** and replied to them.

  The customers account was restricted because they initiated a chargeback through their payment provider for their Seller Plus subscription. When a chargeback is filed, it means the payment provider reverses the transaction, and the funds that Fiverr received for that subscription are taken back. This action violates Fiverrs Payment Terms, which clearly state that payments should not be disputed or reversed outside of Fiverrs own resolution processes.

  Because the chargeback removed the funds from Fiverr, the system automatically restricted the customers account as a result. When we reviewed the situation, we confirmed that the chargeback was the reason behind the restriction. Since the funds are no longer with Fiverr, we cannot issue a refund. We advised the customer to get in touch with their payment provider to discuss the status of the chargeback or to seek further assistance regarding the dispute.

  
  However, understanding the customers concern and to avoid further disruption, we have restored their account so they can continue using Fiverr normally while they resolve the payment issue with their bank or payment provider.